Clark's Hawaii Tours
Join to apply for the
Strategic Operations Manager
role at
Clark's Hawaii Tours .
Clarks Hawaii Tours is creating a
Strategic Operations Manager
role for a builder—someone who has mastered operations inside structured environments and is ready to design and own systems in a growing, founder‑led company.
You will work directly with ownership, overseeing daily operations across
Kauai, Kona, and future locations , while supporting the launch of a new community shuttle service. This role offers real autonomy, fast decision‑making, and the opportunity to leave a lasting operational footprint.
This is a
hands‑on leadership role , not a desk‑only position. It is ideal for operators who thrive in the field and want their work to directly shape outcomes.
This role also requires strong people leadership and service awareness.
Our operations are public‑facing and involve frontline teams, partners, and guests. The Strategic Operations Manager must be comfortable leading through ambiguity, supporting staff in high‑pressure situations, and ensuring that operational decisions align with a professional, guest‑first service experience.
This role is intentionally scoped for an experienced operations leader in the
4–7 year range
who is ready to step into broader responsibility earlier than they might in a larger or more established organization. While the scope includes meaningful ownership, leadership, and visibility,
Compensation is aligned to a strong mid‑level manager, with meaningful growth potential as the business scales . Candidates who are excited by growth, impact, and hands‑on leadership — rather than title or seniority alone — will be the strongest fit.
Work Location & Availability This role does not have a fixed office location.
The Strategic Operations Manager may work remotely from home or another suitable location with reliable internet and cell service within reasonable driving distance of the Kailua–Kona area. The role requires the ability to be onsite with limited notice at the Kona base yard or other operational locations to address time‑sensitive issues, conduct walk‑throughs, support frontline teams, and respond to live operational needs.
This position requires comfort working in a
dynamic field environment , including base yards, vehicles, ports, and remote coordination across islands.
What You’ll Do Operations Ownership
Lead daily tour operations across Kauai, Kona, and future locations
Act as the point of escalation for real‑time operational and personnel‑related issues
Manage driver scheduling, performance, and accountability
Recruit, onboard, and train drivers in partnership with ownership
Fleet, Safety & Facilities
Coordinate preventive maintenance with the Fleet Consultant
Ensure compliance with DOT, PUC, Harbor, and DMV requirements
Oversee the
Kona base yard
and future base yards with a focus on safety, organization, cleanliness, and security
Make proactive, cost‑conscious recommendations to ownership
Systems & Scale
Build and refine SOPs across all operational functions
Apply systems thinking to improve workflows using Airtable, Notion, and Make
Identify efficiencies and cost savings that improve profitability
Growth & Strategic Projects
Support planning and execution for a new community shuttle service
Translate guest feedback and operational data into improvements
Who You Are
4–7 years
of operations leadership experience (multi‑unit retail, franchise operations, hospitality, logistics, fleet, or transportation)
Experienced running live operations with people, assets, and real‑time decisions
Strong interpersonal leadership skills with the ability to manage frontline teams in service environments
Comfortable building systems rather than waiting for them to be handed to you
Tech‑savvy and adaptable to modern tools and automation
Hands‑on leader with strong accountability and follow‑through
Based in Kona or willing to relocate
Competitive base salary aligned with the Hawaii market
Performance‑based bonus opportunity
Full benefits package (details to be discussed with qualified candidates)
Inter‑island travel expenses and applicable stipends covered
Relocation completion bonus available after 12 months for off‑island hires
Opportunity to grow into expanded operational leadership over time
How to Apply We are intentionally selective about this role.
To apply, please complete our application questionnaire at the link below. Applications submitted without completing the questionnaire will not be reviewed.
About Clarks Hawaii Tours At Clarks Hawaii Tours, we do more than move people — we move communities forward.
We blend aloha, logistics, and innovation to deliver reliable, meaningful transportation experiences across Hawaii. As we expand beyond tours into broader regional transportation, we are building the systems and leadership team needed for the next chapter of growth.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Referrals increase your chances of interviewing at Clark's Hawaii Tours by 2x.
#J-18808-Ljbffr
Strategic Operations Manager
role at
Clark's Hawaii Tours .
Clarks Hawaii Tours is creating a
Strategic Operations Manager
role for a builder—someone who has mastered operations inside structured environments and is ready to design and own systems in a growing, founder‑led company.
You will work directly with ownership, overseeing daily operations across
Kauai, Kona, and future locations , while supporting the launch of a new community shuttle service. This role offers real autonomy, fast decision‑making, and the opportunity to leave a lasting operational footprint.
This is a
hands‑on leadership role , not a desk‑only position. It is ideal for operators who thrive in the field and want their work to directly shape outcomes.
This role also requires strong people leadership and service awareness.
Our operations are public‑facing and involve frontline teams, partners, and guests. The Strategic Operations Manager must be comfortable leading through ambiguity, supporting staff in high‑pressure situations, and ensuring that operational decisions align with a professional, guest‑first service experience.
This role is intentionally scoped for an experienced operations leader in the
4–7 year range
who is ready to step into broader responsibility earlier than they might in a larger or more established organization. While the scope includes meaningful ownership, leadership, and visibility,
Compensation is aligned to a strong mid‑level manager, with meaningful growth potential as the business scales . Candidates who are excited by growth, impact, and hands‑on leadership — rather than title or seniority alone — will be the strongest fit.
Work Location & Availability This role does not have a fixed office location.
The Strategic Operations Manager may work remotely from home or another suitable location with reliable internet and cell service within reasonable driving distance of the Kailua–Kona area. The role requires the ability to be onsite with limited notice at the Kona base yard or other operational locations to address time‑sensitive issues, conduct walk‑throughs, support frontline teams, and respond to live operational needs.
This position requires comfort working in a
dynamic field environment , including base yards, vehicles, ports, and remote coordination across islands.
What You’ll Do Operations Ownership
Lead daily tour operations across Kauai, Kona, and future locations
Act as the point of escalation for real‑time operational and personnel‑related issues
Manage driver scheduling, performance, and accountability
Recruit, onboard, and train drivers in partnership with ownership
Fleet, Safety & Facilities
Coordinate preventive maintenance with the Fleet Consultant
Ensure compliance with DOT, PUC, Harbor, and DMV requirements
Oversee the
Kona base yard
and future base yards with a focus on safety, organization, cleanliness, and security
Make proactive, cost‑conscious recommendations to ownership
Systems & Scale
Build and refine SOPs across all operational functions
Apply systems thinking to improve workflows using Airtable, Notion, and Make
Identify efficiencies and cost savings that improve profitability
Growth & Strategic Projects
Support planning and execution for a new community shuttle service
Translate guest feedback and operational data into improvements
Who You Are
4–7 years
of operations leadership experience (multi‑unit retail, franchise operations, hospitality, logistics, fleet, or transportation)
Experienced running live operations with people, assets, and real‑time decisions
Strong interpersonal leadership skills with the ability to manage frontline teams in service environments
Comfortable building systems rather than waiting for them to be handed to you
Tech‑savvy and adaptable to modern tools and automation
Hands‑on leader with strong accountability and follow‑through
Based in Kona or willing to relocate
Competitive base salary aligned with the Hawaii market
Performance‑based bonus opportunity
Full benefits package (details to be discussed with qualified candidates)
Inter‑island travel expenses and applicable stipends covered
Relocation completion bonus available after 12 months for off‑island hires
Opportunity to grow into expanded operational leadership over time
How to Apply We are intentionally selective about this role.
To apply, please complete our application questionnaire at the link below. Applications submitted without completing the questionnaire will not be reviewed.
About Clarks Hawaii Tours At Clarks Hawaii Tours, we do more than move people — we move communities forward.
We blend aloha, logistics, and innovation to deliver reliable, meaningful transportation experiences across Hawaii. As we expand beyond tours into broader regional transportation, we are building the systems and leadership team needed for the next chapter of growth.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Referrals increase your chances of interviewing at Clark's Hawaii Tours by 2x.
#J-18808-Ljbffr