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Better Talent by Laveer & Co.

Operations Manager

Better Talent by Laveer & Co., Kailua, Hawaii, United States, 96734

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Overview

SkyRun Vacation Rentals Kona Coast is an independently owned and operated branch of one of North America’s leading full-service vacation rental management organizations. We are a fast-growing company serving homeowners and guests on the Kona Coast and South Kohala. When you join SkyRun Vacation Rentals, you join a passionate team of individuals who are guided by a dedication to their communities and a drive to delight their customers. Built on a foundation of innovation, technology, and honesty, SkyRun was named on the Inc. 5000 list as one of the nation\'s fastest-growing private companies and has experienced 70% year-over-year growth. With SkyRun, associates enjoy the opportunity to flex their skills and grow their career within the vacation rental industry.

Responsibilities

Some of what you’ll be doing:

Direct day-to-day operations, ensuring smooth departmental coordination while upholding brand standards and keeping the team informed on products, services, policies, and local knowledge

Complete ownership of overall condition of properties, conducting detailed arrival/departure inspections, maintaining showcase-ready standards, and ensuring all electronics, appliances, and amenities function perfectly. We currently have an average guest review score of 4.98 (out of 5.0) and 100% homeowner retention rate. These standards are part of our culture and is our superpower.

Lead, recruit, train and support a diverse operations team including housekeeping, inspector and maintenance while fostering strong vendor relationships

Ensure VIPs, owners, repeat guests, and media visitors receive an exceptional experience, including executing concierge services to enhance their stay

Seamlessly onboard new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks, ensuring all deadlines are kept.

Forecast and schedule tasks for smooth operations, oversee seasonal maintenance, and respond swiftly to emergencies and guest issues

Accurately report/log key information and actively engage with online feedback

Participate in after-hours management duties and attend scheduled meetings

Tackle additional projects as requested

Partner with the CEO on strategic projects that drive growth and innovation

Qualifications

Required:

3+ years of leadership experience in hospitality, property management, or vacation rental operations.

Team player, we all wear many hats

Meticulous attention to detail

Proven track record managing cross-functional teams (maintenance, housekeeping, inspections).

Hands-on knowledge of/experience with maintenance fundamentals such as plumbing, electrical, carpentry, and landscaping basics.

Strong organizational and scheduling skills with experience using property management and task software (PMS systems, Google Workspace)

Excellent communication and problem-solving skills; decisive and confident in fast-paced environments.

Results-driven leader who thrives under pressure, takes initiative, and enjoys solving complex challenges.

Reliable transportation & flexible schedule – weekends & holidays required

Ability to lift up to 50 lbs.

Compensation & Benefits

Annual Salary:

$65,000 - 70,000 based on experience (plus quarterly bonus, based on operational performance) Benefits:

Paid time off

Monthly health stipend

Company vehicle for work related travel

Opportunity to lead and grow with a premier hospitality company

Location:

Kailua Kona, Hawaii Job Type:

Full-Time APPLY NOW

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