Border States
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee‑owned, which means you are empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in:
Albertville, MN
Application Deadline: January 16, 2026 or Posted Until Filled
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
Job Summary Leads and supervises the day‑to‑day operations of the Customer Service in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow‑up on technical inquiries, participates in the marketing, planning and sale of Border States’ products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately.
Responsibilities Essential Functions
Works closely with Border States’ sales and marketing staff to meet and exceed sales and gross profit objectives.
Obtains orders and provides proactive customer service sales functions including, but not limited to, order entry, expediting, pricing, follow‑up and other services, as required.
Provides customers with timely and accurate follow‑up on technical inquiries or other requests.
Actively participates in the marketing, planning, and sale of Border States’ products and services.
Participates in and advises management on the implementation of marketing plans and strategies and leads the implementation at the branch level.
Provides input to sales and marketing personnel on customer needs and concerns regarding pricing, products, competition and procedures.
Participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.
Coordinates with the Customer Financial Services staff to resolve customer‑billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Performs the appropriate SAP functions to assure customer service areas runs as efficiently and accurately as possible.
Develops standard operating procedures, guidelines, or checklists for customer service area to ensure consistent, accurate and repeatable processes.
Leads change management in customer service area which may include training, formal communications, or other corporate initiatives.
Non-essential Functions
Attends sales meetings and training programs, as required.
Assists with sales meetings and trade shows, as needed.
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Training new hires, as required.
Maintains reports as required, this may include: bill blocks, delivered not invoiced material, open work cycles, credit cards without authorizations etc.
Trains on best practices to improve operations effectiveness.
Identifies and leads continuous improvement opportunities working with branch, regional or corporate stakeholders.
Responsible for performing the duties of the Customer Service Representative, as needed.
Qualifications
Minimum of a two‑year business/trade degree preferred or the equivalent in work experience.
Prior supervisory experience with a minimum of three years of prior customer service, city desk or sales experience preferred.
Strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of four‑years of prior electrical distribution experience preferred.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Skills and Abilities
Excellent customer service skills include being competent, accurate, responsive and engaged.
Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize.
Physical Requirements Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously 67 – 100%
Lift from Waist:
10 – 25 lbs. – Not at all
26 – 50 lbs. – Not at all
51 – 75 lbs. – Not at all
75 – 100 lbs. – Not at all
100+ lbs. – Not at all
Lift from Floor:
10 – 25 lbs. – Frequently
26 – 50 lbs. – Occasionally
51 – 75 lbs. – Occasionally
75 – 100 lbs. – Not at all
100+ lbs. – Not at all
Carried for Distance:
10 – 25 lbs. – Not at all
26 – 50 lbs. – Not at all
51 – 75 lbs. – Not at all
75 – 100 lbs. – Not at all
100+ lbs. – Not at all
Physical Activity
Sitting
– Continuously
Standing
– Frequently
Walking
– Frequently
Bending/stooping
– Occasionally
Crawling
– Not at all
Climbing/Walking Stairs
– Frequently
Reaching – Frequently
Crouching/squatting
– Occasionally
Kneeling
– Occasionally
Balancing – Occasionally
Repetitive motion – Continuously
Pivoting – Occasionally
Pushing/Pulling – Occasionally
Grasping – Continuously
Fingering – Continuously
Talking – Continuously
Driving – Occasionally
Desk work – Continuously
Use of a computer – Continuously
Use of a telephone – Continuously
Hearing – Continuously
Exposure – Occasionally
Travel – Occasionally
Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. The pay range for this position is $63,000 per year to $90,000 per year, depending on experience.
Equal Opportunity For All It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee‑owners and will always be an equal opportunity employer.
Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings:
Criminal background check (required for all positions)
Motor Vehicle Record (MVR) check (required for positions involving driving)
Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee‑owners upon the achievement of branch and company goals.
#J-18808-Ljbffr
This position will be located in:
Albertville, MN
Application Deadline: January 16, 2026 or Posted Until Filled
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
Job Summary Leads and supervises the day‑to‑day operations of the Customer Service in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow‑up on technical inquiries, participates in the marketing, planning and sale of Border States’ products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately.
Responsibilities Essential Functions
Works closely with Border States’ sales and marketing staff to meet and exceed sales and gross profit objectives.
Obtains orders and provides proactive customer service sales functions including, but not limited to, order entry, expediting, pricing, follow‑up and other services, as required.
Provides customers with timely and accurate follow‑up on technical inquiries or other requests.
Actively participates in the marketing, planning, and sale of Border States’ products and services.
Participates in and advises management on the implementation of marketing plans and strategies and leads the implementation at the branch level.
Provides input to sales and marketing personnel on customer needs and concerns regarding pricing, products, competition and procedures.
Participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.
Coordinates with the Customer Financial Services staff to resolve customer‑billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Performs the appropriate SAP functions to assure customer service areas runs as efficiently and accurately as possible.
Develops standard operating procedures, guidelines, or checklists for customer service area to ensure consistent, accurate and repeatable processes.
Leads change management in customer service area which may include training, formal communications, or other corporate initiatives.
Non-essential Functions
Attends sales meetings and training programs, as required.
Assists with sales meetings and trade shows, as needed.
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Training new hires, as required.
Maintains reports as required, this may include: bill blocks, delivered not invoiced material, open work cycles, credit cards without authorizations etc.
Trains on best practices to improve operations effectiveness.
Identifies and leads continuous improvement opportunities working with branch, regional or corporate stakeholders.
Responsible for performing the duties of the Customer Service Representative, as needed.
Qualifications
Minimum of a two‑year business/trade degree preferred or the equivalent in work experience.
Prior supervisory experience with a minimum of three years of prior customer service, city desk or sales experience preferred.
Strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of four‑years of prior electrical distribution experience preferred.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Skills and Abilities
Excellent customer service skills include being competent, accurate, responsive and engaged.
Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize.
Physical Requirements Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously 67 – 100%
Lift from Waist:
10 – 25 lbs. – Not at all
26 – 50 lbs. – Not at all
51 – 75 lbs. – Not at all
75 – 100 lbs. – Not at all
100+ lbs. – Not at all
Lift from Floor:
10 – 25 lbs. – Frequently
26 – 50 lbs. – Occasionally
51 – 75 lbs. – Occasionally
75 – 100 lbs. – Not at all
100+ lbs. – Not at all
Carried for Distance:
10 – 25 lbs. – Not at all
26 – 50 lbs. – Not at all
51 – 75 lbs. – Not at all
75 – 100 lbs. – Not at all
100+ lbs. – Not at all
Physical Activity
Sitting
– Continuously
Standing
– Frequently
Walking
– Frequently
Bending/stooping
– Occasionally
Crawling
– Not at all
Climbing/Walking Stairs
– Frequently
Reaching – Frequently
Crouching/squatting
– Occasionally
Kneeling
– Occasionally
Balancing – Occasionally
Repetitive motion – Continuously
Pivoting – Occasionally
Pushing/Pulling – Occasionally
Grasping – Continuously
Fingering – Continuously
Talking – Continuously
Driving – Occasionally
Desk work – Continuously
Use of a computer – Continuously
Use of a telephone – Continuously
Hearing – Continuously
Exposure – Occasionally
Travel – Occasionally
Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. The pay range for this position is $63,000 per year to $90,000 per year, depending on experience.
Equal Opportunity For All It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee‑owners and will always be an equal opportunity employer.
Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings:
Criminal background check (required for all positions)
Motor Vehicle Record (MVR) check (required for positions involving driving)
Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee‑owners upon the achievement of branch and company goals.
#J-18808-Ljbffr