Border States
Border States is a 100% employee‑owned electrical distributor with approximately 130 locations in 31 states. We are seeking a Customer Service Sales Representative located in Fremont, NE. This position will be open until filled.
Job Summary Supports the day‑to‑day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow‑up on technical inquiries, maintains reports, actively participates in the marketing and sale of Border States products and services, resolves customer billing problems and provides input on product evaluations, code descriptions, inventory management and pricing development.
Responsibilities
Works closely with sales and marketing staff to meet and exceed branch sales and gross profit objectives.
Obtains orders and provides proactive customer service sales functions including order entry, expediting, pricing, returns, coordinate deliveries and follow‑up on customer inquiries.
Maintains Open Order Reports, Billing Block Reports and other reports on a consistent basis.
Participates in the marketing and sale of Border States products and services.
Provides timely follow‑up on customer technical inquiries and requests.
Coordinates with Customer Financial Services staff to resolve customer‑billing problems caused by pricing, shipping or delivery errors.
Provides input to pricing and purchasing areas on product evaluations, code descriptions, inventory management and pricing development.
Attends sales meetings and training programs as required.
May assist with sales meetings and trade shows as needed.
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Qualifications
Minimum two‑year business/trade degree preferred or equivalent work experience.
Minimum two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of two years of electrical distribution experience preferred.
Ability to read, write and speak in English.
Proficient with PC for Windows, Microsoft Office (Excel, Word, PowerPoint), Internet, Email, and SAP software.
Skills and Abilities
Excellent customer service skills: competent, accurate, responsive and engaged.
Excellent interpersonal, written and verbal communication skills.
Ability to effectively plan and organize.
Physical Requirements
Frequency of carrying/lifting:
Occasionally 0-33%
Frequently 34-66%
Continuously 67-100%
Lift from Waist:
10 to 25 lbs. – Not at all
26 to 50 lbs. – Not at all
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Lift from Floor:
10 to 25 lbs. – Frequently
26 to 50 lbs. – Occasionally
51 to 75 lbs. – Occasionally
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Carried for Distance:
10 to 25 lbs. – Not at all
26 to 50 lbs. – Not at all
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Additional Information This job description is a summary of duties and responsibilities and is not intended to cover all possible duties. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays and Volunteer Time
Personal Leave Time
Bonuses for branch and company goals
Equal Opportunity Border States is an Equal Opportunity Employer. We value the diversity of all employees and will always be an equal opportunity employer.
Drug Free / Smoke Free Workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings:
Criminal background check (required for all positions)
Motor Vehicle Record (MVR) check (required for positions involving driving)
Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
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Job Summary Supports the day‑to‑day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow‑up on technical inquiries, maintains reports, actively participates in the marketing and sale of Border States products and services, resolves customer billing problems and provides input on product evaluations, code descriptions, inventory management and pricing development.
Responsibilities
Works closely with sales and marketing staff to meet and exceed branch sales and gross profit objectives.
Obtains orders and provides proactive customer service sales functions including order entry, expediting, pricing, returns, coordinate deliveries and follow‑up on customer inquiries.
Maintains Open Order Reports, Billing Block Reports and other reports on a consistent basis.
Participates in the marketing and sale of Border States products and services.
Provides timely follow‑up on customer technical inquiries and requests.
Coordinates with Customer Financial Services staff to resolve customer‑billing problems caused by pricing, shipping or delivery errors.
Provides input to pricing and purchasing areas on product evaluations, code descriptions, inventory management and pricing development.
Attends sales meetings and training programs as required.
May assist with sales meetings and trade shows as needed.
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Qualifications
Minimum two‑year business/trade degree preferred or equivalent work experience.
Minimum two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of two years of electrical distribution experience preferred.
Ability to read, write and speak in English.
Proficient with PC for Windows, Microsoft Office (Excel, Word, PowerPoint), Internet, Email, and SAP software.
Skills and Abilities
Excellent customer service skills: competent, accurate, responsive and engaged.
Excellent interpersonal, written and verbal communication skills.
Ability to effectively plan and organize.
Physical Requirements
Frequency of carrying/lifting:
Occasionally 0-33%
Frequently 34-66%
Continuously 67-100%
Lift from Waist:
10 to 25 lbs. – Not at all
26 to 50 lbs. – Not at all
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Lift from Floor:
10 to 25 lbs. – Frequently
26 to 50 lbs. – Occasionally
51 to 75 lbs. – Occasionally
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Carried for Distance:
10 to 25 lbs. – Not at all
26 to 50 lbs. – Not at all
51 to 75 lbs. – Not at all
75 to 100 lbs. – Not at all
100+ lbs. – Not at all
Additional Information This job description is a summary of duties and responsibilities and is not intended to cover all possible duties. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays and Volunteer Time
Personal Leave Time
Bonuses for branch and company goals
Equal Opportunity Border States is an Equal Opportunity Employer. We value the diversity of all employees and will always be an equal opportunity employer.
Drug Free / Smoke Free Workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings:
Criminal background check (required for all positions)
Motor Vehicle Record (MVR) check (required for positions involving driving)
Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
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