Ascent Hospitality
Front Office Manager – Ascent Hospitality
Location:
Meridian, MS
About Ascent Hospitality Ascent Hospitality owns an extensive portfolio of hotels and maintains a strong pipeline of new properties and acquisitions.
While we oversee a wide range of operations, our focus is on people—creating memorable experiences for both guests and team members.
We continually seek individuals who collaborate seamlessly, communicate clearly, and thrive amid change.
Key Responsibilities
Manage front‑office activities, ensuring excellent guest service and efficient reservation and room‑assignment processes.
Develop and implement strategies to maximize revenue, foster employee growth, and exceed guest expectations.
Schedule, oversee, and support front‑desk representatives, night‑audit staff, and breakfast attendants.
Assume managerial duties on call, maintaining staffing levels and inventory control.
Provide training, support, and tools for guest‑service teams, ensuring compliance with company standards.
Conduct regular guest‑services meetings and share performance insights with staff.
Serve as the primary point of contact for operational issues, troubleshooting systems, and coordinating with other departments.
Recruit, train, and supervise front‑office and guest‑service personnel.
Lead initiatives to achieve optimal rate‑occupancy performance.
Ensure adherence to appearance, grooming, and uniform requirements.
Handle guest inquiries, complaints, and special requests in a timely, professional manner.
Maintain smooth operation of breakfast service and other guest‑facilities as applicable.
Benefits
Competitive salary.
Health, dental, vision, life insurance and supplemental options.
401(k) with employer match.
Paid PTO.
Uniforms provided for most positions.
Team Member Hotel Discount Program.
Key Skills & Abilities
Strong customer‑service orientation with excellent organizational skills.
Previous experience as a front desk, guest‑service supervisor or manager.
Exceptional leadership and communication abilities.
Proficiency with Microsoft Office and hotel‑specific computer systems.
Flexibility to work nights, weekends, and holidays.
Ability to work independently and make timely decisions.
Physical Demands
Stand continuous during scheduled shifts.
Work involves reaching, bending, and moving objects up to 50 pounds.
Perform tasks requiring close, distance, and color vision.
Handle mentally and physically stressful situations.
Qualifications
High school diploma required; some college preferred.
Minimum one year in a hotel management role.
Ability to lead and manage a team.
Fluent in English; additional languages a plus.
Proficient with personal computers and property‑specific applications.
EEO Employer
Job Details
Seniority level: Mid‑Senior
Employment type: Full‑time
Job function: Other
Industry: Hospitality
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Meridian, MS
About Ascent Hospitality Ascent Hospitality owns an extensive portfolio of hotels and maintains a strong pipeline of new properties and acquisitions.
While we oversee a wide range of operations, our focus is on people—creating memorable experiences for both guests and team members.
We continually seek individuals who collaborate seamlessly, communicate clearly, and thrive amid change.
Key Responsibilities
Manage front‑office activities, ensuring excellent guest service and efficient reservation and room‑assignment processes.
Develop and implement strategies to maximize revenue, foster employee growth, and exceed guest expectations.
Schedule, oversee, and support front‑desk representatives, night‑audit staff, and breakfast attendants.
Assume managerial duties on call, maintaining staffing levels and inventory control.
Provide training, support, and tools for guest‑service teams, ensuring compliance with company standards.
Conduct regular guest‑services meetings and share performance insights with staff.
Serve as the primary point of contact for operational issues, troubleshooting systems, and coordinating with other departments.
Recruit, train, and supervise front‑office and guest‑service personnel.
Lead initiatives to achieve optimal rate‑occupancy performance.
Ensure adherence to appearance, grooming, and uniform requirements.
Handle guest inquiries, complaints, and special requests in a timely, professional manner.
Maintain smooth operation of breakfast service and other guest‑facilities as applicable.
Benefits
Competitive salary.
Health, dental, vision, life insurance and supplemental options.
401(k) with employer match.
Paid PTO.
Uniforms provided for most positions.
Team Member Hotel Discount Program.
Key Skills & Abilities
Strong customer‑service orientation with excellent organizational skills.
Previous experience as a front desk, guest‑service supervisor or manager.
Exceptional leadership and communication abilities.
Proficiency with Microsoft Office and hotel‑specific computer systems.
Flexibility to work nights, weekends, and holidays.
Ability to work independently and make timely decisions.
Physical Demands
Stand continuous during scheduled shifts.
Work involves reaching, bending, and moving objects up to 50 pounds.
Perform tasks requiring close, distance, and color vision.
Handle mentally and physically stressful situations.
Qualifications
High school diploma required; some college preferred.
Minimum one year in a hotel management role.
Ability to lead and manage a team.
Fluent in English; additional languages a plus.
Proficient with personal computers and property‑specific applications.
EEO Employer
Job Details
Seniority level: Mid‑Senior
Employment type: Full‑time
Job function: Other
Industry: Hospitality
#J-18808-Ljbffr