Citizens Energy Group
Meter Severance Technician
role at
Citizens Energy Group
Overview We have a career opportunity for a Meter Severance Technician to join our team! The successful candidate will be responsible for making in person visits to the premises of customers who are delinquent on their gas, water, or wastewater accounts or are suspected of unauthorized consumption of utility services. To minimize customer dissatisfaction and IURC complaints, the incumbent must exercise strong customer service skills, make contact with and determine if customers have paid on their delinquent accounts, and evaluate the conditions of each disconnect order to determine if additional intervention or assistance is needed. The incumbent will leave appropriate notification or disconnect utility services for non‑payment. Revenue Assurance Field Technicians will also work on theft related orders and assist the Utility Service Theft Investigator as needed for safety. In this high‑risk job, the incumbent must work safely, remain aware of surroundings, exercise good judgment around animals and customers’ pets, operate utility vehicles safely, and manage company tools while reading gas and water meters accurately in all weather conditions. Other duties are assigned as needed.
Benefits
Health, Dental & Vision
Defined Benefit Pension Plan
401(k) Retirement Plan with company match
Short‑Term Incentive Plan (STIP)
Health Savings Account (HSA) with company contribution
Wellness Program
Adoption and tuition assistance
Employee Credit Union
PTO and Paid Holidays
Salary and Compensation Minimum hourly wage: $42,800 (Grade 4)
Essential Duties and Responsibilities
Organize daily activities and route work to optimize time efficiency.
Review customer accounts and make critical decisions to extend or discontinue service, balancing revenue protection with customer considerations.
Communicate effectively with internal and external customers.
Read water and gas meters accurately and safely operate the utility vehicle.
Relock or remove meters where unauthorized reconnection has occurred and investigate potential theft on other services.
Direct and train other personnel as needed.
Pursue continuous learning, attend meetings and training events.
Report irregularities and abnormal conditions found while in the field.
Required Qualifications
High School Diploma or GED equivalent.
Valid Indiana Driver’s License with a satisfactory driving record.
Pass the Operator Qualification Conditions test for the Gas Division.
Pass the Meter Pro test for meter reading at a minimum of 95 %.
Ability to independently organize and manage daily workload.
Pass and participate in the random Drug & Alcohol program in accordance with PHMSA regulations.
Maintain a safe driving record with no serious traffic violations, accidents, suspensions/revocations, or DUI/DWI convictions within the last three years.
Preferred Qualifications Preferably, two years or more experience in Distribution or Gas/Water Operations, especially in customer contact positions. Experience with account analysis, order/transaction processing, and technology used in the field. Proficiency in Microsoft Office products.
Job Posting Deadline January 12, 2026
Equal Opportunity Statement Citizens is a drug‑free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
#J-18808-Ljbffr
role at
Citizens Energy Group
Overview We have a career opportunity for a Meter Severance Technician to join our team! The successful candidate will be responsible for making in person visits to the premises of customers who are delinquent on their gas, water, or wastewater accounts or are suspected of unauthorized consumption of utility services. To minimize customer dissatisfaction and IURC complaints, the incumbent must exercise strong customer service skills, make contact with and determine if customers have paid on their delinquent accounts, and evaluate the conditions of each disconnect order to determine if additional intervention or assistance is needed. The incumbent will leave appropriate notification or disconnect utility services for non‑payment. Revenue Assurance Field Technicians will also work on theft related orders and assist the Utility Service Theft Investigator as needed for safety. In this high‑risk job, the incumbent must work safely, remain aware of surroundings, exercise good judgment around animals and customers’ pets, operate utility vehicles safely, and manage company tools while reading gas and water meters accurately in all weather conditions. Other duties are assigned as needed.
Benefits
Health, Dental & Vision
Defined Benefit Pension Plan
401(k) Retirement Plan with company match
Short‑Term Incentive Plan (STIP)
Health Savings Account (HSA) with company contribution
Wellness Program
Adoption and tuition assistance
Employee Credit Union
PTO and Paid Holidays
Salary and Compensation Minimum hourly wage: $42,800 (Grade 4)
Essential Duties and Responsibilities
Organize daily activities and route work to optimize time efficiency.
Review customer accounts and make critical decisions to extend or discontinue service, balancing revenue protection with customer considerations.
Communicate effectively with internal and external customers.
Read water and gas meters accurately and safely operate the utility vehicle.
Relock or remove meters where unauthorized reconnection has occurred and investigate potential theft on other services.
Direct and train other personnel as needed.
Pursue continuous learning, attend meetings and training events.
Report irregularities and abnormal conditions found while in the field.
Required Qualifications
High School Diploma or GED equivalent.
Valid Indiana Driver’s License with a satisfactory driving record.
Pass the Operator Qualification Conditions test for the Gas Division.
Pass the Meter Pro test for meter reading at a minimum of 95 %.
Ability to independently organize and manage daily workload.
Pass and participate in the random Drug & Alcohol program in accordance with PHMSA regulations.
Maintain a safe driving record with no serious traffic violations, accidents, suspensions/revocations, or DUI/DWI convictions within the last three years.
Preferred Qualifications Preferably, two years or more experience in Distribution or Gas/Water Operations, especially in customer contact positions. Experience with account analysis, order/transaction processing, and technology used in the field. Proficiency in Microsoft Office products.
Job Posting Deadline January 12, 2026
Equal Opportunity Statement Citizens is a drug‑free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
#J-18808-Ljbffr