Orange EV
Electric Vehicle Field Service Technician- Hudson Valley Region
Orange EV, New York, New York, us, 10261
Electric Vehicle Field Service Technician- Hudson Valley Region
Join Orange EV, a fast‑growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference as part of a company leading the electric vehicle revolution.
Base pay range $25.00/hr – $35.58/hr
Position Summary A regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV vehicles. This individual will diagnose, repair, and provide root‑cause analysis; evaluate Remote Monitoring System data to identify potential performance concerns; study vehicle utilization; accurately record all service work and develop relevant reports; collaborate with customers and third‑party service providers; provide technical support for sales and marketing; perform field upgrades or retrofits; and facilitate tool and parts warehousing. Working with the Service Team, the Technician will plan and execute a comprehensive service strategy for the region.
Position Responsibilities
Understand the vehicle at a systemic/component level to diagnose and repair efficiently.
Represent Orange EV in the utmost professional manner.
Use the Remote Monitoring System and the Service Record‑Keeping System to determine a service plan and prioritize customer needs.
Accurately record all service activity in the record‑keeping system.
Communicate with customers and third‑party providers to aid diagnosis, issue escalation, and promote efficient repair scenarios.
Work with the site manager and electrician on logistics of charging‑infrastructure location, cost, and timing.
Evaluate conversion‑vehicle candidates and prepare a thorough condition report.
Support customer technicians and third‑party providers with ancillary repairs.
Maintain a secure remote location for tools, parts, and other items.
Deliver operator and maintenance training and provide sales and business development support.
Travel as required for initial training and to meet service‑team goals and customer needs.
Position Qualifications
High School Diploma; related technical degree preferred.
1+ year experience in automotive or electrical industries.
Intermediate to advanced experience with MS Office Suite, including Excel, Word, and Teams.
Knowledge of customer‑service principles and processes.
Analytical problem‑solving skills.
Ability to lift up to 50 lbs at waist level and occasionally up to 75‑100 lbs.
Ability to squat, sit, lie under, or climb on a vehicle routinely.
Ability to handle multiple tasks simultaneously and adjust to changing priorities.
Ability to set and prioritize goals and achieve them on schedule.
Ability to execute and follow through on supervisor instructions.
Strong written communication skills, including composition, spelling, and punctuation.
Orange EV is an Equal Opportunity Employer. We seek diversity in all our hires.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
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Base pay range $25.00/hr – $35.58/hr
Position Summary A regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV vehicles. This individual will diagnose, repair, and provide root‑cause analysis; evaluate Remote Monitoring System data to identify potential performance concerns; study vehicle utilization; accurately record all service work and develop relevant reports; collaborate with customers and third‑party service providers; provide technical support for sales and marketing; perform field upgrades or retrofits; and facilitate tool and parts warehousing. Working with the Service Team, the Technician will plan and execute a comprehensive service strategy for the region.
Position Responsibilities
Understand the vehicle at a systemic/component level to diagnose and repair efficiently.
Represent Orange EV in the utmost professional manner.
Use the Remote Monitoring System and the Service Record‑Keeping System to determine a service plan and prioritize customer needs.
Accurately record all service activity in the record‑keeping system.
Communicate with customers and third‑party providers to aid diagnosis, issue escalation, and promote efficient repair scenarios.
Work with the site manager and electrician on logistics of charging‑infrastructure location, cost, and timing.
Evaluate conversion‑vehicle candidates and prepare a thorough condition report.
Support customer technicians and third‑party providers with ancillary repairs.
Maintain a secure remote location for tools, parts, and other items.
Deliver operator and maintenance training and provide sales and business development support.
Travel as required for initial training and to meet service‑team goals and customer needs.
Position Qualifications
High School Diploma; related technical degree preferred.
1+ year experience in automotive or electrical industries.
Intermediate to advanced experience with MS Office Suite, including Excel, Word, and Teams.
Knowledge of customer‑service principles and processes.
Analytical problem‑solving skills.
Ability to lift up to 50 lbs at waist level and occasionally up to 75‑100 lbs.
Ability to squat, sit, lie under, or climb on a vehicle routinely.
Ability to handle multiple tasks simultaneously and adjust to changing priorities.
Ability to set and prioritize goals and achieve them on schedule.
Ability to execute and follow through on supervisor instructions.
Strong written communication skills, including composition, spelling, and punctuation.
Orange EV is an Equal Opportunity Employer. We seek diversity in all our hires.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
#J-18808-Ljbffr