Elevance Health
Pharmacy Customer Associate I (2nd Shift) - Paragon Healthcare
Elevance Health, Florida, New York, United States
Pharmacy Customer Associate I (2nd Shift) - Paragon Healthcare
Join to apply for the Pharmacy Customer Associate I (2nd Shift) - Paragon Healthcare role at Elevance Health.
A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life‑saving and life‑giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.
Shift & Hours:
Monday – Friday, 12:00PM – 8:30PM Eastern Standard Time.
Office Location: 3200 Lake Emma Road, STE 1000, Lake Mary, FL 32746
In Office Expectation:
This role enables associates to work virtually full‑time, except for required in‑person training sessions.
Please note:
per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
How You Will Make An Impact
Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
Interacts with internal and external customers to provide claims, customer service, and/or membership support.
Completes necessary research to provide proactive, thorough solutions.
Displays ownership of service requests ensuring high quality resolution and follow‑through.
Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.
Minimum Requirements
Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, & Experiences
Specialty Pharmacy or Healthcare experience preferred.
Call center experience preferred.
Ability to take digital notes while engaging in conversations with members.
Experience or familiarity with electronic record management (EMR) systems is highly preferred.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Hospitals and Health Care
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life‑saving and life‑giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.
Shift & Hours:
Monday – Friday, 12:00PM – 8:30PM Eastern Standard Time.
Office Location: 3200 Lake Emma Road, STE 1000, Lake Mary, FL 32746
In Office Expectation:
This role enables associates to work virtually full‑time, except for required in‑person training sessions.
Please note:
per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
How You Will Make An Impact
Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
Interacts with internal and external customers to provide claims, customer service, and/or membership support.
Completes necessary research to provide proactive, thorough solutions.
Displays ownership of service requests ensuring high quality resolution and follow‑through.
Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.
Minimum Requirements
Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, & Experiences
Specialty Pharmacy or Healthcare experience preferred.
Call center experience preferred.
Ability to take digital notes while engaging in conversations with members.
Experience or familiarity with electronic record management (EMR) systems is highly preferred.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Hospitals and Health Care
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
#J-18808-Ljbffr