Memorial Hermann Health System
Patient Access Rep II 8:45am-5:15pm M-F on call alternating weekends 5a-8p
Memorial Hermann Health System, Katy, Texas, United States, 77494
Patient Access Rep II (8:45 AM – 5:15 PM, M‑F; on call, alternating weekends 5:00‑8:00 PM)
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Patient Access Rep II
role at
Memorial Hermann Health System .
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. We value employees who feel cared for, heard and valued.
Job Summary Position is responsible for scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments.
Job Description Minimum Qualifications Education: High School Diploma or GED preferred.
Licenses/Certifications: None.
Experience / Knowledge / Skills
Two (2) years of experience in a hospital or customer service setting.
Ability to multi-task.
Proficient typing/keyboarding skills.
Principal Accountabilities
Schedules patient appointments and enters required information in the computer system accurately and timely.
Obtains demographic, insurance and financial information from patient or guarantor and enters it with a high degree of accuracy.
Explains required forms to the patient or guarantor and obtains necessary signatures.
Ensures medical necessity compliance by obtaining necessary data, reviewing the Compliance System, communicating information, and obtaining necessary signatures.
Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within required timeframes.
Posts payments in the computer system and generates appropriate patient receipts.
Monitors, reviews and resolves patient account issues on assigned reports.
Communicates effectively and professionally with physicians, ancillary departments, nursing units, physician’s office staff, insurance companies, patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards, including budgetary considerations such as time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skill competency, supports department-based goals that contribute to organizational success; acts as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of the community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.
Seniority Level Entry level
Employment Type Full-time
Job Function Health Care Provider
Industries Hospitals and Health Care
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Patient Access Rep II
role at
Memorial Hermann Health System .
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. We value employees who feel cared for, heard and valued.
Job Summary Position is responsible for scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments.
Job Description Minimum Qualifications Education: High School Diploma or GED preferred.
Licenses/Certifications: None.
Experience / Knowledge / Skills
Two (2) years of experience in a hospital or customer service setting.
Ability to multi-task.
Proficient typing/keyboarding skills.
Principal Accountabilities
Schedules patient appointments and enters required information in the computer system accurately and timely.
Obtains demographic, insurance and financial information from patient or guarantor and enters it with a high degree of accuracy.
Explains required forms to the patient or guarantor and obtains necessary signatures.
Ensures medical necessity compliance by obtaining necessary data, reviewing the Compliance System, communicating information, and obtaining necessary signatures.
Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within required timeframes.
Posts payments in the computer system and generates appropriate patient receipts.
Monitors, reviews and resolves patient account issues on assigned reports.
Communicates effectively and professionally with physicians, ancillary departments, nursing units, physician’s office staff, insurance companies, patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards, including budgetary considerations such as time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skill competency, supports department-based goals that contribute to organizational success; acts as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of the community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.
Seniority Level Entry level
Employment Type Full-time
Job Function Health Care Provider
Industries Hospitals and Health Care
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