Memorial Hermann Health System
Patient Access Representative M-F 8a-5p (Bilingual Spanish Preferred)
Memorial Hermann Health System, Katy, Texas, United States, 77494
Patient Access Representative M-F 8a-5p (Bilingual Spanish Preferred)
Join to apply for the
Patient Access Representative M-F 8a-5p (Bilingual Spanish Preferred)
role at
Memorial Hermann Health System .
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary Position is responsible for scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments.
Principal Accountabilities
Schedules patient appointments and enters required information in the computer system accurately and timely.
Obtains demographic, insurance, and financial information from patient or guarantor and enters it in the computer system with a high degree of accuracy.
Explains all required forms to the patient or guarantor and obtains the necessary signatures.
Ensures medical necessity compliance by obtaining necessary data, reviewing the Compliance System, communicating information to the patient or guarantor, and obtaining necessary signatures.
Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options, and screening for eligibility.
Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
Posts payments in the computer system and generates the appropriate patient receipts.
Monitors, reviews, and resolves patient account issues on assigned reports.
Communicates in an effective and professional manner with physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, and patients and their families, completing thorough and accurate documentation.
Ensures safe care to patients, staff, and visitors, adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications, including time management, supply management, and productivity of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skill competency, supporting department‑based goals which contribute to the organization’s success; serves as preceptor, mentor, and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Other duties as assigned.
Minimum Qualifications
Education: High School Diploma or GED preferred.
License/Certification: None.
Experience / Knowledge / Skills:
Two (2) years of experience in a hospital or customer service setting.
Ability to multi‑task.
Proficient typing/keyboarding skills.
Seniority level Entry level
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
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Patient Access Representative M-F 8a-5p (Bilingual Spanish Preferred)
role at
Memorial Hermann Health System .
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary Position is responsible for scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments.
Principal Accountabilities
Schedules patient appointments and enters required information in the computer system accurately and timely.
Obtains demographic, insurance, and financial information from patient or guarantor and enters it in the computer system with a high degree of accuracy.
Explains all required forms to the patient or guarantor and obtains the necessary signatures.
Ensures medical necessity compliance by obtaining necessary data, reviewing the Compliance System, communicating information to the patient or guarantor, and obtaining necessary signatures.
Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options, and screening for eligibility.
Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
Posts payments in the computer system and generates the appropriate patient receipts.
Monitors, reviews, and resolves patient account issues on assigned reports.
Communicates in an effective and professional manner with physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, and patients and their families, completing thorough and accurate documentation.
Ensures safe care to patients, staff, and visitors, adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications, including time management, supply management, and productivity of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skill competency, supporting department‑based goals which contribute to the organization’s success; serves as preceptor, mentor, and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Other duties as assigned.
Minimum Qualifications
Education: High School Diploma or GED preferred.
License/Certification: None.
Experience / Knowledge / Skills:
Two (2) years of experience in a hospital or customer service setting.
Ability to multi‑task.
Proficient typing/keyboarding skills.
Seniority level Entry level
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
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