Rippling
Technical Support Specialist
Rippling offers a unified platform for HR, IT, and Finance, allowing businesses to manage payroll, benefits, expenses, and IT in a single system.
About the Team The Technical Support team ensures our customers have a seamless experience. We provide expert guidance and swift resolution to any technical challenges.
What You Will Do
Become a product expert – maintain a high level of product knowledge to provide accurate information and assistance to customers and colleagues.
Take charge of customer issues from start to finish while working in a dynamic, fast‑paced environment.
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
Resolve product or service issues by understanding the customer’s complaint, determining the root cause, selecting and explaining the best solution, and following up to ensure resolution.
Document and track customer interactions, transactions, comments, and complaints using the company’s CRM system.
Gather customer feedback and work directly with Product and Engineering teams to share insights that help improve products and services.
Stay up‑to‑date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
Work well under time constraints and tight deadlines to ensure client needs are met.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What You Will Need
Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields, or relevant work experience strongly preferred.
1–4 years of customer support experience in a technical support domain.
Flexibility with changing job duties and responsibilities.
Organizational skills and experience improving processes.
Excellent communication skills, both written and verbal (in English), in a technical environment.
Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9 a.m. and 6 p.m. PST.
Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristic. We provide reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request an accommodation, please email accommodations@rippling.com.
Compensation This role will receive a competitive salary + benefits + equity. The salary for U.S.‑based employees will be aligned with the following ranges based on location:
21.00 – 23.00 USD per hour (US Tier 2)
20.00 – 22.00 USD per hour (US Tier 3)
This is a non‑exempt, full‑time, hourly position with eligibility for overtime.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
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About the Team The Technical Support team ensures our customers have a seamless experience. We provide expert guidance and swift resolution to any technical challenges.
What You Will Do
Become a product expert – maintain a high level of product knowledge to provide accurate information and assistance to customers and colleagues.
Take charge of customer issues from start to finish while working in a dynamic, fast‑paced environment.
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
Resolve product or service issues by understanding the customer’s complaint, determining the root cause, selecting and explaining the best solution, and following up to ensure resolution.
Document and track customer interactions, transactions, comments, and complaints using the company’s CRM system.
Gather customer feedback and work directly with Product and Engineering teams to share insights that help improve products and services.
Stay up‑to‑date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
Work well under time constraints and tight deadlines to ensure client needs are met.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What You Will Need
Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields, or relevant work experience strongly preferred.
1–4 years of customer support experience in a technical support domain.
Flexibility with changing job duties and responsibilities.
Organizational skills and experience improving processes.
Excellent communication skills, both written and verbal (in English), in a technical environment.
Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9 a.m. and 6 p.m. PST.
Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristic. We provide reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request an accommodation, please email accommodations@rippling.com.
Compensation This role will receive a competitive salary + benefits + equity. The salary for U.S.‑based employees will be aligned with the following ranges based on location:
21.00 – 23.00 USD per hour (US Tier 2)
20.00 – 22.00 USD per hour (US Tier 3)
This is a non‑exempt, full‑time, hourly position with eligibility for overtime.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
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