Washoe County District Attorney's Office
Child Support Collections Specialist
Washoe County District Attorney's Office, Reno, Nevada, United States, 89550
Child Support Collections Specialist
Location:
Washoe County District Attorney’s Office – Family Support Division
Schedule:
Monday–Friday, 8 AM–5 PM (In‑Person)
Type:
Full‑Time (40 hrs/week)
Pay:
$62,441.60 – $81,182.40 Annually
Under supervision, the specialist assists clients in the collection of child support, medical expense judgments, spousal support, and arrears; initiates appropriate administrative and legal procedures to maintain compliance with court orders; and performs related duties as required.
This is an Open Competitive/Countywide Promotional recruitment to fill a current full‑time vacancy in the Washoe County District Attorney's Office. The list established may be used to fill future vacancies as they occur.
For more information on this position, please see the Job Specification at https://www.washoecounty.gov/humanresources/Careers/jobspecs.php
Minimum Qualifications
One year of full‑time experience interviewing clients to determine eligibility for government‑regulated programs, public assistance, or social services; OR an equivalent combination of training and experience.
License or Certificate
A valid driver’s license may be required at the time of appointment and must be maintained for continued employment.
Family Support Division The Family Support Division collects child support payments from non‑custodial parents and enforces child support court orders. The Child Support Collections Specialist is assigned a large caseload with a customer service focus. Work is carried out in accordance with established and prescriptive federal, state, and county laws, policies, guidelines, and procedures through state‑mandated web‑based platforms.
Ideal Candidate
Demonstrated ability to adapt to changing priorities while maintaining high‑quality work
Exceptional attention to detail with consistent deadline management
Proven experience engaging effectively with diverse populations and de‑escalating conflicts
Skill in building strong client relationships while maintaining appropriate professional boundaries
Versatility to work both collaboratively in team settings and independently with minimal supervision
Excellent communication skills across all channels (verbal, written, phone, and digital)
Advanced critical thinking and problem‑solving abilities
Proficiency with Microsoft Office Suite applications (Word, Excel, Outlook)
Conditions of Employment The Washoe County Employees Association (WCEA) Non‑Supervisory Collective Bargaining Agreement (CBA) covers this position.
Background checks will be conducted on selected applicants through the State of Nevada and the Federal Bureau of Investigation (FBI). Per the Washoe County Background and Reference Checks Policy, new and rehired employees are required to submit to a fingerprint‑based background investigation. Effective January 1, 2025, the $39.00 fee associated with this background investigation will be paid by the employee (if applicable) and deducted automatically from the first paycheck. Employment is contingent upon the results of the background check, although a record of conviction will not necessarily bar an applicant from employment.
Washoe County requires its employees to reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe, or Susanville as of their first day of work.
Washoe County hires all new employees at the minimum rate of the salary range and eligible employees may receive an annual merit increase of 5% until they reach the maximum salary for the classification. Upon promotion, current Washoe County employees are placed at the minimum rate of the salary range for the higher classification of the new position or a promotional calculation, whichever is greater.
What Happens Next
After your application is screened, you will be notified via the email you provided whether you have met the minimum requirements. Those who do not meet the qualifications have one business day to file an appeal.
Applicants who meet the minimum requirements will receive an email invitation to take the Professional Level online exam administered remotely. Notices will be delivered within one week from the closing of the recruitment.
This exam link will tentatively be delivered via email the week of January 19, 2026. Qualified candidates will have a time limit of 4 calendar days to complete the exam. You will be notified if you are eligible to transfer an exam score within one week following the closing date.
After the exam is completed, you will receive an email notifying you of the results. If you pass, you will receive your score and rank, which will determine which candidates will be interviewed.
Hiring departments schedule interviews from a list of top scoring candidates. If your name is not sent to the hiring department, it will remain on the list for future opportunities.
Application Management
Log in to your NeoGov account and select “Applications” to view the list of recruitments you have applied for, your submitted application for each recruitment, a copy of the job listing, and your applicant history.
Select “Inbox” to view the notices that have been sent to you for each recruitment.
Update your contact information in “Account.” To update your phone number on previously submitted applications, contact careers@washoecounty.gov.
Contact Questions: Christie Hubbard
chubbard@washoecounty.gov
775‑328‑2084
Veteran Point Eligible veterans who were honorably discharged from the U.S. Armed Forces shall receive one bonus point upon passing Open Competitive examinations only. In order to be given a bonus point, applicants must attach proof of Honorable Discharge (DD‑214 with Classification of Discharge) to the Online Application at time of submission.
Equal Opportunity Employer Washoe County is proud to be an equal‑opportunity employer and is committed to a diverse workforce that creates a sense of belonging for all employees and citizens, thereby encouraging persons from all backgrounds and experiences to apply for employment.
Washoe County will recruit, hire, train and promote into all job levels without regard to race, religion or belief, gender, marital status or domestic partnership, familial status, national origin, age, mental or physical disability, pregnancy, sexual orientation, gender expression or identity, genetic information (GINA), veteran status, political affiliation, membership in an employee association or union or any other protected class under applicable federal or state law.
Senior Level
Entry level
Employment Type
Full‑time
Job Function
Accounting/Auditing and Finance
Government Administration
#J-18808-Ljbffr
Washoe County District Attorney’s Office – Family Support Division
Schedule:
Monday–Friday, 8 AM–5 PM (In‑Person)
Type:
Full‑Time (40 hrs/week)
Pay:
$62,441.60 – $81,182.40 Annually
Under supervision, the specialist assists clients in the collection of child support, medical expense judgments, spousal support, and arrears; initiates appropriate administrative and legal procedures to maintain compliance with court orders; and performs related duties as required.
This is an Open Competitive/Countywide Promotional recruitment to fill a current full‑time vacancy in the Washoe County District Attorney's Office. The list established may be used to fill future vacancies as they occur.
For more information on this position, please see the Job Specification at https://www.washoecounty.gov/humanresources/Careers/jobspecs.php
Minimum Qualifications
One year of full‑time experience interviewing clients to determine eligibility for government‑regulated programs, public assistance, or social services; OR an equivalent combination of training and experience.
License or Certificate
A valid driver’s license may be required at the time of appointment and must be maintained for continued employment.
Family Support Division The Family Support Division collects child support payments from non‑custodial parents and enforces child support court orders. The Child Support Collections Specialist is assigned a large caseload with a customer service focus. Work is carried out in accordance with established and prescriptive federal, state, and county laws, policies, guidelines, and procedures through state‑mandated web‑based platforms.
Ideal Candidate
Demonstrated ability to adapt to changing priorities while maintaining high‑quality work
Exceptional attention to detail with consistent deadline management
Proven experience engaging effectively with diverse populations and de‑escalating conflicts
Skill in building strong client relationships while maintaining appropriate professional boundaries
Versatility to work both collaboratively in team settings and independently with minimal supervision
Excellent communication skills across all channels (verbal, written, phone, and digital)
Advanced critical thinking and problem‑solving abilities
Proficiency with Microsoft Office Suite applications (Word, Excel, Outlook)
Conditions of Employment The Washoe County Employees Association (WCEA) Non‑Supervisory Collective Bargaining Agreement (CBA) covers this position.
Background checks will be conducted on selected applicants through the State of Nevada and the Federal Bureau of Investigation (FBI). Per the Washoe County Background and Reference Checks Policy, new and rehired employees are required to submit to a fingerprint‑based background investigation. Effective January 1, 2025, the $39.00 fee associated with this background investigation will be paid by the employee (if applicable) and deducted automatically from the first paycheck. Employment is contingent upon the results of the background check, although a record of conviction will not necessarily bar an applicant from employment.
Washoe County requires its employees to reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe, or Susanville as of their first day of work.
Washoe County hires all new employees at the minimum rate of the salary range and eligible employees may receive an annual merit increase of 5% until they reach the maximum salary for the classification. Upon promotion, current Washoe County employees are placed at the minimum rate of the salary range for the higher classification of the new position or a promotional calculation, whichever is greater.
What Happens Next
After your application is screened, you will be notified via the email you provided whether you have met the minimum requirements. Those who do not meet the qualifications have one business day to file an appeal.
Applicants who meet the minimum requirements will receive an email invitation to take the Professional Level online exam administered remotely. Notices will be delivered within one week from the closing of the recruitment.
This exam link will tentatively be delivered via email the week of January 19, 2026. Qualified candidates will have a time limit of 4 calendar days to complete the exam. You will be notified if you are eligible to transfer an exam score within one week following the closing date.
After the exam is completed, you will receive an email notifying you of the results. If you pass, you will receive your score and rank, which will determine which candidates will be interviewed.
Hiring departments schedule interviews from a list of top scoring candidates. If your name is not sent to the hiring department, it will remain on the list for future opportunities.
Application Management
Log in to your NeoGov account and select “Applications” to view the list of recruitments you have applied for, your submitted application for each recruitment, a copy of the job listing, and your applicant history.
Select “Inbox” to view the notices that have been sent to you for each recruitment.
Update your contact information in “Account.” To update your phone number on previously submitted applications, contact careers@washoecounty.gov.
Contact Questions: Christie Hubbard
chubbard@washoecounty.gov
775‑328‑2084
Veteran Point Eligible veterans who were honorably discharged from the U.S. Armed Forces shall receive one bonus point upon passing Open Competitive examinations only. In order to be given a bonus point, applicants must attach proof of Honorable Discharge (DD‑214 with Classification of Discharge) to the Online Application at time of submission.
Equal Opportunity Employer Washoe County is proud to be an equal‑opportunity employer and is committed to a diverse workforce that creates a sense of belonging for all employees and citizens, thereby encouraging persons from all backgrounds and experiences to apply for employment.
Washoe County will recruit, hire, train and promote into all job levels without regard to race, religion or belief, gender, marital status or domestic partnership, familial status, national origin, age, mental or physical disability, pregnancy, sexual orientation, gender expression or identity, genetic information (GINA), veteran status, political affiliation, membership in an employee association or union or any other protected class under applicable federal or state law.
Senior Level
Entry level
Employment Type
Full‑time
Job Function
Accounting/Auditing and Finance
Government Administration
#J-18808-Ljbffr