Koniag Government Services
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Help Desk Lead
role at
Koniag Government Services
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer in Washington, DC. This opportunity will require the candidate to work onsite in downtown Washington, DC five (5) days per week; Monday through Friday.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Essential Functions, Responsibilities & Duties:
Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III (e.g., Tier I (phone and e‑mail), Tier II (on‑site, floor), Tier III (advanced hardware and software break/fix)), and Asset Management.
Lead a team of technicians providing broad‑based technical support to end‑users of networks, systems, and related services.
Provide support to a customer base of over 3,200 users in a high‑profile environment.
Be required to work onsite in downtown Washington, DC five (5) days per week.
Required Qualifications, Experience, Skills & Abilities:
Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or other relevant discipline or related field
5+ years’ overall experience with increasing responsibilities in information systems management
3+ years supervisory experience
Information Technology Infrastructure Library V4 (ITIL 4) certification
Industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent
Expert working knowledge of ServiceNow
Experience in a quality assurance environment that includes, at a minimum, knowledge of customer satisfaction tracking, user complaint and monitoring programs, and quality control programs
Excellent written and verbal communication skills, including experience in presenting material to senior Government officials
Proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub‑Contractors)
Requirements:
Candidates must pass a Criminal Background check
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e‑mail at accommodations@koniag-gs.com or by calling 703‑488‑9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution‑oriented business partnerships and a commitment to exceptional service delivery. We ensure long‑term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88‑352
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Help Desk Lead
role at
Koniag Government Services
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer in Washington, DC. This opportunity will require the candidate to work onsite in downtown Washington, DC five (5) days per week; Monday through Friday.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Essential Functions, Responsibilities & Duties:
Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III (e.g., Tier I (phone and e‑mail), Tier II (on‑site, floor), Tier III (advanced hardware and software break/fix)), and Asset Management.
Lead a team of technicians providing broad‑based technical support to end‑users of networks, systems, and related services.
Provide support to a customer base of over 3,200 users in a high‑profile environment.
Be required to work onsite in downtown Washington, DC five (5) days per week.
Required Qualifications, Experience, Skills & Abilities:
Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or other relevant discipline or related field
5+ years’ overall experience with increasing responsibilities in information systems management
3+ years supervisory experience
Information Technology Infrastructure Library V4 (ITIL 4) certification
Industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent
Expert working knowledge of ServiceNow
Experience in a quality assurance environment that includes, at a minimum, knowledge of customer satisfaction tracking, user complaint and monitoring programs, and quality control programs
Excellent written and verbal communication skills, including experience in presenting material to senior Government officials
Proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub‑Contractors)
Requirements:
Candidates must pass a Criminal Background check
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e‑mail at accommodations@koniag-gs.com or by calling 703‑488‑9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution‑oriented business partnerships and a commitment to exceptional service delivery. We ensure long‑term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88‑352
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr