Community Choice Financial Family of Brands
Assistant Store Manager (Bilingual)
Community Choice Financial Family of Brands, Texarkana, Texas, United States, 75503
Assistant Store Manager (Bilingual)
– Community Choice Financial Family of Brands – Texarkana, TX
Overview As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop your leadership skills in real‑time by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential.
Compensation Hourly wage: $15.00 per hour.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules.
Cross‑brand training enabling mobility across our eleven brands.
Enrollment in a key‑holder program designed to enhance leadership potential for promotion.
Performance‑based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage choices, all including telemedicine and HSA/FSA options.
Traditional 401(k) and Roth 401(k) retention plans with generous company match.
Company‑sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits – dental, vision, disability, supplemental life, AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free mental‑health resources, life coaching and more through the Employee Assistance Program.
Exclusive discounts via the Discount Marketplace.
Paid time off that grows with you, starting at 12 days in your first year.
Responsibilities
Maximize customer success by offering financial services that fit their needs.
Assess risk of financial transactions, evaluate and accurately process loan/pawn applications, check‑cashing transactions and ancillary products.
Complete daily call campaigns to market services, build new business and nurture customer relationships to further brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge‑off accounts.
Maintain customer information in the POS system with accuracy and integrity.
Provide support, coaching and development to Customer Service Representatives, ensuring adherence to quality standards and safety procedures.
Perform duties outside of the office, including on‑site vehicle appraisals, store errands and external marketing.
Work to meet company‑set performance standards through business‑to‑business partnership opportunities, referrals, in‑store and community events.
Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management.
Ensure compliance with company policies and local, state, and federal laws and regulations; conduct audits, create reports and compile financial data.
Monitor and maintain store appearance and cleanliness, addressing basic facility needs and scheduling maintenance.
Work efficiently in a fast‑paced environment, handling multiple challenging tasks to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time schedule, including weekends, with a minimum of 40 hours per week. Hours may be subject to change by brand at the company’s discretion.
Qualifications
High school diploma or equivalent.
Minimum one year’s experience in customer service, sales or retail.
At least 3 months of supervisory, key‑holder or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency using phones, POS system, Microsoft Office and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
Background check required.
Ability to meet physical demands: standing up to 90% of the time, moving up to 25 lbs, operating keyboards and other mechanical controls.
Preferred Qualifications
Management experience in retail, convenience store, grocery, finance, service or related industries.
Experience in check‑cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Workplace Awards & Recognition Honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, a Top Employer for Hispanic and Latinos by HLPA (2023‑2025), and named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S., serving over 1,500 brick‑and‑mortar stores across 24 states and online products in 20 states. We provide our customers, team members, and communities the Power of Choice with short‑term financial services when they need them most.
Equal‑Opportunity Employment & AI Use The Community Choice Financial Family of Brands, including its subsidiaries and affiliates, is an equal‑opportunity employer. We are committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. The Company uses artificial intelligence tools to assist in recruitment and hiring. For more information, read our AI Use Consent and Acknowledgement.
Referral Program Referrals increase your chances of interviewing 2×.
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– Community Choice Financial Family of Brands – Texarkana, TX
Overview As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop your leadership skills in real‑time by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential.
Compensation Hourly wage: $15.00 per hour.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules.
Cross‑brand training enabling mobility across our eleven brands.
Enrollment in a key‑holder program designed to enhance leadership potential for promotion.
Performance‑based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage choices, all including telemedicine and HSA/FSA options.
Traditional 401(k) and Roth 401(k) retention plans with generous company match.
Company‑sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits – dental, vision, disability, supplemental life, AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free mental‑health resources, life coaching and more through the Employee Assistance Program.
Exclusive discounts via the Discount Marketplace.
Paid time off that grows with you, starting at 12 days in your first year.
Responsibilities
Maximize customer success by offering financial services that fit their needs.
Assess risk of financial transactions, evaluate and accurately process loan/pawn applications, check‑cashing transactions and ancillary products.
Complete daily call campaigns to market services, build new business and nurture customer relationships to further brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge‑off accounts.
Maintain customer information in the POS system with accuracy and integrity.
Provide support, coaching and development to Customer Service Representatives, ensuring adherence to quality standards and safety procedures.
Perform duties outside of the office, including on‑site vehicle appraisals, store errands and external marketing.
Work to meet company‑set performance standards through business‑to‑business partnership opportunities, referrals, in‑store and community events.
Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management.
Ensure compliance with company policies and local, state, and federal laws and regulations; conduct audits, create reports and compile financial data.
Monitor and maintain store appearance and cleanliness, addressing basic facility needs and scheduling maintenance.
Work efficiently in a fast‑paced environment, handling multiple challenging tasks to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time schedule, including weekends, with a minimum of 40 hours per week. Hours may be subject to change by brand at the company’s discretion.
Qualifications
High school diploma or equivalent.
Minimum one year’s experience in customer service, sales or retail.
At least 3 months of supervisory, key‑holder or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency using phones, POS system, Microsoft Office and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
Background check required.
Ability to meet physical demands: standing up to 90% of the time, moving up to 25 lbs, operating keyboards and other mechanical controls.
Preferred Qualifications
Management experience in retail, convenience store, grocery, finance, service or related industries.
Experience in check‑cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Workplace Awards & Recognition Honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, a Top Employer for Hispanic and Latinos by HLPA (2023‑2025), and named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S., serving over 1,500 brick‑and‑mortar stores across 24 states and online products in 20 states. We provide our customers, team members, and communities the Power of Choice with short‑term financial services when they need them most.
Equal‑Opportunity Employment & AI Use The Community Choice Financial Family of Brands, including its subsidiaries and affiliates, is an equal‑opportunity employer. We are committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. The Company uses artificial intelligence tools to assist in recruitment and hiring. For more information, read our AI Use Consent and Acknowledgement.
Referral Program Referrals increase your chances of interviewing 2×.
#J-18808-Ljbffr