Zurich North America
M365 Copilot Studio Engineer
Zurich North America is currently hiring a M365 Copilot Studio Engineer who will work in a hybrid schedule out of our Schaumburg North America HQ.
Responsible for designing, building and optimizing intelligent copilots using Microsoft Copilot Studio. This role blends engineering expertise with user‑centric design philosophy to deliver scalable, secure and high‑performing AI assistants that enhance productivity and decision making.
Responsibilities
Familiarity with the Microsoft 365 Copilot ecosystem holistically
Experience with low‑code development (Power Platform)
Understanding of AI orchestration and data integration
Apply prompt engineering and RAG techniques to improve contextual accuracy
Develop CI/CD pipelines for agent deployment and updates
Create telemetry dashboards and alerting mechanisms for proactive issue resolution
Knowledge of governance, compliance, and security in enterprise environments
Design conversation flows and intents based on desired solution and outcomes
Develop custom actions to extend agent functionality
Implement modular design philosophy with agent‑to‑agent workflows to support reusability
Collaborate with UX designers or apply principles to ensure intuitive user experience
Prototype and test agent interactions for usability and effectiveness and measure user feedback
Apply Zurich standard AI principles to architecture and design
Conduct appropriate reviews, unit testing and user testing
Implement data logging for observability and diagnostics
Maintain documentation for architecture, flows and configurations
Ensure compliance with privacy and security teams and ensure resiliency
Work with junior engineers and designers in the ZCC MX team to iteratively develop solutions
Engage stakeholders to gather requirements and refine use cases
Analyze user feedback and system data to improve agent experience
Stay current with Copilot product developments and releases and continuously improve products
Contribute to user education and adoption throughout the development and deployment lifecycle
Basic Qualifications
Bachelor’s Degree and 7 or more years of experience in the Application Design and Development area
High School Diploma or Equivalent and 9 or more years of experience in the Application Design and Development area
Preferred Qualifications
Experience integrating Copilot Studio with enterprise systems, APIs, and data sources
Strong collaboration skills with local and global product managers, business analysts, UX designers and business leaders
Experience designing, developing, and implementing Copilot agentic solutions across ZNA business units
Experience maintaining all appropriate security, governance/compliance and ethical expectations
Experience improving technology through an agile approach
Insurance or financial services background
Strong communication skills
Strong problem‑solving and analytical skills
Pay and Benefits Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.
The proposed salary range for this position is
$108,130.00 - $177,100.00 , with short‑term incentive bonus eligibility set at 15%.
We offer competitive pay and comprehensive benefits for employees and their families.
Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.
Join us for a brighter future—for yourself and our customers.
Equal Opportunity Employer Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code 1033.
Location: Schaumburg, Illinois (Hybrid, Full Time). Employment sponsorship offered.
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Responsible for designing, building and optimizing intelligent copilots using Microsoft Copilot Studio. This role blends engineering expertise with user‑centric design philosophy to deliver scalable, secure and high‑performing AI assistants that enhance productivity and decision making.
Responsibilities
Familiarity with the Microsoft 365 Copilot ecosystem holistically
Experience with low‑code development (Power Platform)
Understanding of AI orchestration and data integration
Apply prompt engineering and RAG techniques to improve contextual accuracy
Develop CI/CD pipelines for agent deployment and updates
Create telemetry dashboards and alerting mechanisms for proactive issue resolution
Knowledge of governance, compliance, and security in enterprise environments
Design conversation flows and intents based on desired solution and outcomes
Develop custom actions to extend agent functionality
Implement modular design philosophy with agent‑to‑agent workflows to support reusability
Collaborate with UX designers or apply principles to ensure intuitive user experience
Prototype and test agent interactions for usability and effectiveness and measure user feedback
Apply Zurich standard AI principles to architecture and design
Conduct appropriate reviews, unit testing and user testing
Implement data logging for observability and diagnostics
Maintain documentation for architecture, flows and configurations
Ensure compliance with privacy and security teams and ensure resiliency
Work with junior engineers and designers in the ZCC MX team to iteratively develop solutions
Engage stakeholders to gather requirements and refine use cases
Analyze user feedback and system data to improve agent experience
Stay current with Copilot product developments and releases and continuously improve products
Contribute to user education and adoption throughout the development and deployment lifecycle
Basic Qualifications
Bachelor’s Degree and 7 or more years of experience in the Application Design and Development area
High School Diploma or Equivalent and 9 or more years of experience in the Application Design and Development area
Preferred Qualifications
Experience integrating Copilot Studio with enterprise systems, APIs, and data sources
Strong collaboration skills with local and global product managers, business analysts, UX designers and business leaders
Experience designing, developing, and implementing Copilot agentic solutions across ZNA business units
Experience maintaining all appropriate security, governance/compliance and ethical expectations
Experience improving technology through an agile approach
Insurance or financial services background
Strong communication skills
Strong problem‑solving and analytical skills
Pay and Benefits Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.
The proposed salary range for this position is
$108,130.00 - $177,100.00 , with short‑term incentive bonus eligibility set at 15%.
We offer competitive pay and comprehensive benefits for employees and their families.
Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.
Join us for a brighter future—for yourself and our customers.
Equal Opportunity Employer Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code 1033.
Location: Schaumburg, Illinois (Hybrid, Full Time). Employment sponsorship offered.
#J-18808-Ljbffr