State of Delaware
Behavioral Health Case Manager II
State of Delaware, Department of Health and Social Services (DHSS) Summary Statement
This Behavioral Health Case Manager (BHCM) II position will primarily provide group education to clients at Delaware Psychiatric Center on subjects such as discharge readiness, money management, community living skills, employment readiness and other topics related to fostering independence. The BHCM will complete documentation in client charts as well as provide data tracking, medical record audits, and other related tasks for the Therapeutic and Social Service Department. The BHCM works collaboratively with a multidisciplinary team to support client goals and the hospital’s mission. Essential Functions
Interviews clients, family members or any other persons… to obtain the most complete case history possible. Provides guidance and relevant information to the client's family to enable them to facilitate solutions and promote positive interactions among family members. Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review. Prepares narrative, statistical reports and court reports as necessary. Provides input as a member of a multi-disciplinary team in the assessment of client human service needs and treatment planning, enabling the most beneficial placement … Prepares necessary forms of application for services or benefits. Contacts appropriate social agencies and coordinates referrals. Appears at court proceedings as required testifying to the social and environmental issues affecting the client. Provides technical guidance to organizations and staff regarding findings related to client care or provides consultation to other caregiving agencies. Provides consultative services to state and private agencies; may participate in community projects. Advocates for clients and families in the protection of rights; obtains consent for treatment. Uses automated information systems and computer software to research, review, evaluate and report on health/human service data. May lead paraprofessional, professional or administrative support staff by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction. Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. Performs other related duties as required. Job Requirements
Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field. Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs. Six months' experience in providing clinical treatment, counseling, or determining eligibility for services or benefits as part of a treatment team. Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures. Six months' experience in narrative report writing. Conditions of Hire
Criminal background check: A satisfactory criminal background check is required as a condition of hire. Position classified under an exclusive bargaining representative; covered by collective bargaining agreement. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment-based sponsorship. Benefits
For comprehensive information about the benefit package, please visit our website at
https://dhr.delaware.gov/benefits/ . Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. All future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov. Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support. EEO Statement
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. Seniority Level
Entry level Employment Type
Full-time Job Function
Other Industries
Government Administration
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State of Delaware, Department of Health and Social Services (DHSS) Summary Statement
This Behavioral Health Case Manager (BHCM) II position will primarily provide group education to clients at Delaware Psychiatric Center on subjects such as discharge readiness, money management, community living skills, employment readiness and other topics related to fostering independence. The BHCM will complete documentation in client charts as well as provide data tracking, medical record audits, and other related tasks for the Therapeutic and Social Service Department. The BHCM works collaboratively with a multidisciplinary team to support client goals and the hospital’s mission. Essential Functions
Interviews clients, family members or any other persons… to obtain the most complete case history possible. Provides guidance and relevant information to the client's family to enable them to facilitate solutions and promote positive interactions among family members. Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review. Prepares narrative, statistical reports and court reports as necessary. Provides input as a member of a multi-disciplinary team in the assessment of client human service needs and treatment planning, enabling the most beneficial placement … Prepares necessary forms of application for services or benefits. Contacts appropriate social agencies and coordinates referrals. Appears at court proceedings as required testifying to the social and environmental issues affecting the client. Provides technical guidance to organizations and staff regarding findings related to client care or provides consultation to other caregiving agencies. Provides consultative services to state and private agencies; may participate in community projects. Advocates for clients and families in the protection of rights; obtains consent for treatment. Uses automated information systems and computer software to research, review, evaluate and report on health/human service data. May lead paraprofessional, professional or administrative support staff by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction. Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. Performs other related duties as required. Job Requirements
Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field. Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs. Six months' experience in providing clinical treatment, counseling, or determining eligibility for services or benefits as part of a treatment team. Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures. Six months' experience in narrative report writing. Conditions of Hire
Criminal background check: A satisfactory criminal background check is required as a condition of hire. Position classified under an exclusive bargaining representative; covered by collective bargaining agreement. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment-based sponsorship. Benefits
For comprehensive information about the benefit package, please visit our website at
https://dhr.delaware.gov/benefits/ . Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. All future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov. Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support. EEO Statement
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. Seniority Level
Entry level Employment Type
Full-time Job Function
Other Industries
Government Administration
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