Cook County Health
CLERK V - ACHN - MINOR PROCEDURE CLINIC
(Cook County Health) Location: ACHN - MINOR PROCEDURE CLINIC - STROGER Shift: 9AM - 5PM Job Summary
Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow‑up as needed. May act as lead worker, all duties are performed in a highly confidential manner. AFSCME 1111, 1178, 1276 Typical Duties
Provides customer service to the patients, family, and significant other Verifies patient information and registers patient in Electronic Medical Records (EMR) Schedules patient appointment in EMR Assists patient with using patient portal Distributes information to patients as directed by clinical providers Assists patients with transportation needs and makes follow‑up call, as needed Participates in health center or departmental meetings Copies and/or scans documents, as needed Answers calls and routes them appropriately Sorts and distributes mail Prints and distributes depart/discharge documents Performs other duties as assigned Minimum Qualifications
High school diploma or G.E.D. certificate is required (must provide proof at time of interview) Two (2) years of clerical experience within a healthcare or customer service setting is required Preferred Qualifications
Knowledge of patient registration database system is preferred Hospital registration experience is preferred Bilingual is preferred Knowledge, Skills, Abilities & Other Characteristics
Knowledge of clerical and standard office practices and procedures Skilled in the use of standard office equipment Demonstrate good phone and email etiquette skills with strong response times Excellent verbal and written communication skills to work with all levels of individuals internally and externally Demonstrate the ability to use word processing and database software Ability to communicate with a diverse environment and communicate with tact and courtesy Ability to understand and follow oral and written instructions Ability to multi‑task and prioritize assignments Ability to lift ten (10) pounds Ability to sit, stand and bend for periods of time Ability to travel, as required Ability to work flexible hours Physical & Environmental Demands
This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified. For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions. Veteran Preference
When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service. To Take Advantage Of This Preference a Veteran Must meet the minimum qualifications for the position, identify self as a Veteran on the employment application by answering yes to the question 'Are you a Military Veteran?', and attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation). If you have multiple DD214s, 215s, or NGB 22s, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable. A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran may also be attached to the application at time of filing. If items are not attached, you will not be eligible for Veteran Preference. Veterans must provide original applicable discharge papers or applicable state ID card or driver’s license at time of interview. MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING. Benefits Package
Medical, Dental, and Vision Coverage Basic Term Life Insurance Pension Plan Deferred Compensation Program Paid Holidays, Vacation, and Sick Time You may also qualify for the Public Service Loan Forgiveness Program (PSLF) 100% Tuition Reimbursement for nursing-related programs Collective Bargaining Unit
AFSCME 1111 Health and Hospital Systems Seniority Level
Entry level Employment Type
Full-time Job Function
Other Industries
Hospitals and Health Care Equal Opportunity Employer Statement
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER Job Posting Date
Dec 30, 2025, 3:11:15 PM
#J-18808-Ljbffr
(Cook County Health) Location: ACHN - MINOR PROCEDURE CLINIC - STROGER Shift: 9AM - 5PM Job Summary
Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow‑up as needed. May act as lead worker, all duties are performed in a highly confidential manner. AFSCME 1111, 1178, 1276 Typical Duties
Provides customer service to the patients, family, and significant other Verifies patient information and registers patient in Electronic Medical Records (EMR) Schedules patient appointment in EMR Assists patient with using patient portal Distributes information to patients as directed by clinical providers Assists patients with transportation needs and makes follow‑up call, as needed Participates in health center or departmental meetings Copies and/or scans documents, as needed Answers calls and routes them appropriately Sorts and distributes mail Prints and distributes depart/discharge documents Performs other duties as assigned Minimum Qualifications
High school diploma or G.E.D. certificate is required (must provide proof at time of interview) Two (2) years of clerical experience within a healthcare or customer service setting is required Preferred Qualifications
Knowledge of patient registration database system is preferred Hospital registration experience is preferred Bilingual is preferred Knowledge, Skills, Abilities & Other Characteristics
Knowledge of clerical and standard office practices and procedures Skilled in the use of standard office equipment Demonstrate good phone and email etiquette skills with strong response times Excellent verbal and written communication skills to work with all levels of individuals internally and externally Demonstrate the ability to use word processing and database software Ability to communicate with a diverse environment and communicate with tact and courtesy Ability to understand and follow oral and written instructions Ability to multi‑task and prioritize assignments Ability to lift ten (10) pounds Ability to sit, stand and bend for periods of time Ability to travel, as required Ability to work flexible hours Physical & Environmental Demands
This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified. For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions. Veteran Preference
When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service. To Take Advantage Of This Preference a Veteran Must meet the minimum qualifications for the position, identify self as a Veteran on the employment application by answering yes to the question 'Are you a Military Veteran?', and attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation). If you have multiple DD214s, 215s, or NGB 22s, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable. A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran may also be attached to the application at time of filing. If items are not attached, you will not be eligible for Veteran Preference. Veterans must provide original applicable discharge papers or applicable state ID card or driver’s license at time of interview. MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING. Benefits Package
Medical, Dental, and Vision Coverage Basic Term Life Insurance Pension Plan Deferred Compensation Program Paid Holidays, Vacation, and Sick Time You may also qualify for the Public Service Loan Forgiveness Program (PSLF) 100% Tuition Reimbursement for nursing-related programs Collective Bargaining Unit
AFSCME 1111 Health and Hospital Systems Seniority Level
Entry level Employment Type
Full-time Job Function
Other Industries
Hospitals and Health Care Equal Opportunity Employer Statement
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER Job Posting Date
Dec 30, 2025, 3:11:15 PM
#J-18808-Ljbffr