Hagerty
As the
Material Damage Assistant Manager , you’ll be responsible for leading a team of MD associates with varying responsibilities such as preparing damage appraisals or reviewing provided estimates. This includes monitoring core results such as production, timeliness, and accuracy. You will also work with the Claims team on escalations and contribute to department training. This person works well under minimal supervision using company best practices and takes ownership of their personal brand.
Ready to get in the driver’s seat? Join us!
What you’ll do
Review staff estimates for accuracy, provide authority to resolution
Lead field appraisal associates in select markets to include territory management
Mitigate expenses related to material damage inspection and evaluation
Report out on team core metric performance
Assist with negotiations and triage or resolve escalations, as needed
Collaborate with the claims team on process or workflow improvements
Build relationships with classic and exotic repairers
Lead and co-lead Material Damage projects
Develop Employees technically and in support of a growth mindset
Support team morale and engagement
Monitor and react to NPS survey responses
Remain up to date on compliance and licensing requirements
Collaborate with vendors such as CCC and Copart to improve claim experience
Interview and hire as needed
Timely address personnel matters
Lead or assist with department initiatives
Draft responses to complaints as needed
Approve check approvals in a timely fashion
Update and provide insight on industry and compliance changes
Prepare and rollout state specific handling guidelines in catastrophic events
Monitor and coach for continuous improvement on claim handling, workflow and self-develop
Manage team morale and engagement
Lead and potentially deploy for catastrophe response
This might describe you
Detail oriented
Efficient in Microsoft Suite including skills in Excel
Able to maintain high level of accuracy
Excellent verbal and written communication skills
High level of automotive technical proficiency with willingness to continue training
Very high level of interest, knowledge, and enthusiasm, for the collector hobby and future automotive advancements
Ability to establish rapport with all levels of collector car people (e.g. from mechanics to high‑end collector car owners)
Must have ability to effectively interact with shops
Strong negotiation skills
Ability to maintain confidential information
Must have strong interpersonal skills
Work well independently and within a team
Effective at conflict resolution
Ability to deliver on goal targets
Must embrace and exude Hagerty’s Core Values by fostering engagement and exhibiting a growth mindset
Minimum 5 years claim experience
Minimum 2 years prior leadership experience
Must be able to travel and put in extra hours as needed
Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.
Other things to note
This position can be worked as a remote position within the United States.
Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.
Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best‑in‑class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.
Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.
At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.
If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.
#LI-Remote
EEO/AA
US Benefits Overview
Canada Benefits Overview
UK Benefits Overview
If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!
#J-18808-Ljbffr
Material Damage Assistant Manager , you’ll be responsible for leading a team of MD associates with varying responsibilities such as preparing damage appraisals or reviewing provided estimates. This includes monitoring core results such as production, timeliness, and accuracy. You will also work with the Claims team on escalations and contribute to department training. This person works well under minimal supervision using company best practices and takes ownership of their personal brand.
Ready to get in the driver’s seat? Join us!
What you’ll do
Review staff estimates for accuracy, provide authority to resolution
Lead field appraisal associates in select markets to include territory management
Mitigate expenses related to material damage inspection and evaluation
Report out on team core metric performance
Assist with negotiations and triage or resolve escalations, as needed
Collaborate with the claims team on process or workflow improvements
Build relationships with classic and exotic repairers
Lead and co-lead Material Damage projects
Develop Employees technically and in support of a growth mindset
Support team morale and engagement
Monitor and react to NPS survey responses
Remain up to date on compliance and licensing requirements
Collaborate with vendors such as CCC and Copart to improve claim experience
Interview and hire as needed
Timely address personnel matters
Lead or assist with department initiatives
Draft responses to complaints as needed
Approve check approvals in a timely fashion
Update and provide insight on industry and compliance changes
Prepare and rollout state specific handling guidelines in catastrophic events
Monitor and coach for continuous improvement on claim handling, workflow and self-develop
Manage team morale and engagement
Lead and potentially deploy for catastrophe response
This might describe you
Detail oriented
Efficient in Microsoft Suite including skills in Excel
Able to maintain high level of accuracy
Excellent verbal and written communication skills
High level of automotive technical proficiency with willingness to continue training
Very high level of interest, knowledge, and enthusiasm, for the collector hobby and future automotive advancements
Ability to establish rapport with all levels of collector car people (e.g. from mechanics to high‑end collector car owners)
Must have ability to effectively interact with shops
Strong negotiation skills
Ability to maintain confidential information
Must have strong interpersonal skills
Work well independently and within a team
Effective at conflict resolution
Ability to deliver on goal targets
Must embrace and exude Hagerty’s Core Values by fostering engagement and exhibiting a growth mindset
Minimum 5 years claim experience
Minimum 2 years prior leadership experience
Must be able to travel and put in extra hours as needed
Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.
Other things to note
This position can be worked as a remote position within the United States.
Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.
Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best‑in‑class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.
Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.
At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.
If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.
#LI-Remote
EEO/AA
US Benefits Overview
Canada Benefits Overview
UK Benefits Overview
If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!
#J-18808-Ljbffr