Regions Bank
Priority Banker (Onsite – Birmingham)
Regions Bank, Birmingham, Alabama, United States, 35275
Join to apply for the
Priority Banker (Onsite – Birmingham)
role at
Regions Bank
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We offer performance‑driven individuals a place to build a career with opportunities for growth.
Regions is dedicated to safeguarding private information you submit for evaluation of job opportunities. The information is not used for marketing purposes and is stored in accordance with regulatory requirements for a minimum of three years.
Job Description At Regions, the Contact Center Priority Banker provides full‑service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.
Primary Responsibilities
Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
Educates and advises customers on products and services, including all loan and deposit types
Takes ownership of customer issues and works proactively with the customer for resolution
Refers customers to an internal team of experts when complex financial goals and needs are recognized
Completes work with a limited degree of supervision
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements
High School Diploma or GED
Two (2) years of experience in customer service, sales, or banking
Ability to accurately observe stable and scrolling on‑screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on‑screen selections
Ability to work at a computer for extended periods of time
Preferences
College Degree
One (1) year of experience lending
One (1) year of experience in relationship‑based client consultation
Skills And Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to handle multiple priorities simultaneously
Ability to problem solve
Ability to provide personalized customer service
Ability to work in a fast‑paced and energetic environment
Basic computer skills with the ability to navigate various systems
Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
Strong communication and customer focus
Onsite 5‑Week Training Schedule Monday‑Friday 8:00 am‑5:00 pm
After Training Work Schedule Monday‑Friday in the office 10:00 am‑7:00 pm CST (one day off during the week either Tuesday, Wednesday, or Thursday) and EVERY Saturday or Sunday 10:00 am‑7:00 pm CST you will work remotely. Your off day will be based on the needs of the business.
May be required to work select bank holidays.
Position Type Full time
Compensation Details
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
$41,600.00 USD (Job Range Target)
$46,970.00 USD (Median)
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401(k) with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Riverchase Operations Center Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher‑volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Seniority level Not Applicable
Employment type Full‑time
Job function Finance and Sales
Industries Banking
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Priority Banker (Onsite – Birmingham)
role at
Regions Bank
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We offer performance‑driven individuals a place to build a career with opportunities for growth.
Regions is dedicated to safeguarding private information you submit for evaluation of job opportunities. The information is not used for marketing purposes and is stored in accordance with regulatory requirements for a minimum of three years.
Job Description At Regions, the Contact Center Priority Banker provides full‑service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.
Primary Responsibilities
Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
Educates and advises customers on products and services, including all loan and deposit types
Takes ownership of customer issues and works proactively with the customer for resolution
Refers customers to an internal team of experts when complex financial goals and needs are recognized
Completes work with a limited degree of supervision
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements
High School Diploma or GED
Two (2) years of experience in customer service, sales, or banking
Ability to accurately observe stable and scrolling on‑screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on‑screen selections
Ability to work at a computer for extended periods of time
Preferences
College Degree
One (1) year of experience lending
One (1) year of experience in relationship‑based client consultation
Skills And Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to handle multiple priorities simultaneously
Ability to problem solve
Ability to provide personalized customer service
Ability to work in a fast‑paced and energetic environment
Basic computer skills with the ability to navigate various systems
Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
Strong communication and customer focus
Onsite 5‑Week Training Schedule Monday‑Friday 8:00 am‑5:00 pm
After Training Work Schedule Monday‑Friday in the office 10:00 am‑7:00 pm CST (one day off during the week either Tuesday, Wednesday, or Thursday) and EVERY Saturday or Sunday 10:00 am‑7:00 pm CST you will work remotely. Your off day will be based on the needs of the business.
May be required to work select bank holidays.
Position Type Full time
Compensation Details
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
$41,600.00 USD (Job Range Target)
$46,970.00 USD (Median)
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401(k) with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Riverchase Operations Center Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher‑volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Seniority level Not Applicable
Employment type Full‑time
Job function Finance and Sales
Industries Banking
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