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LHH

Quality Manager

LHH, Glendale Heights, Illinois, United States, 60139

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Salary Range:

$100,000 – $135,000 per year

Summary:

The Quality Manager is responsible for overseeing all aspects of quality assurance and compliance within a precision machining environment. This role manages customer complaints, returns, and 8D corrective actions, and works closely with plant supervisors and operators to resolve quality issues. The position also leads internal audits, maintains documentation for quality standards, and ensures adherence to industry certifications.

Responsibilities

Manage and implement quality systems to ensure compliance

Verify use of SPC and other process controls

Handle customer complaints, returns, and 8D corrective actions

Maintain logs for timely disposition of parts

Collaborate with plant supervisors and operators to resolve quality issues

Conduct internal and certification audits

Manage documentation for QS, ISO, IATF, and SPC standards

Interface with inspection department for PPAP preparation and submission

Oversee quality issues related to suppliers and subcontractors

Ensure employee training on quality policies and procedures

Serve as IATF 16949 and AS9100 management representative

Develop and maintain customer‑specific requirements, FMEA, PFMEA, and flow charts

Monitor customer portals for updates and compliance issues

Handle special projects as assigned

Qualifications

Bachelor’s degree in a technical field

5–10 years of experience in quality management, preferably in precision machined metals

ASQ certifications (CQM, CQE, or CQA) preferred

Strong communication and technical writing skills

Proficient in project management and organizational skills

Knowledge of QS, ISO, IATF, and SPC standards

Proven problem‑solving capabilities

Previous experience as IATF site lead

Compensation

Base salary range: $100,000 – $135,000 per year

Annual discretionary bonus based on company and individual performance

Bonus eligibility and amount are based upon company and/or individual performance

No additional forms of compensation (e.g., stock options, equity, profit sharing)

Salary range is consistent across all locations

Medical, dental, and vision insurance for full‑time employees

Term life and AD&D insurance, short‑term and long‑term disability, and additional voluntary benefits

401(k) retirement plan with employer matching

Personal Time Off (PTO) offered on an accrual basis up to 184 hours per year

13 paid holidays annually

Up to 6 weeks of paid parental leave (prorated based on hire date)

Paid sick leave where applicable by state law

Wellness benefits including mental health support and employee assistance programs

Professional development and educational assistance available

Flexible work arrangements are not available for this position

No transportation, commuting, or additional unique benefits are offered

Working Conditions

Office and shop floor environments with exposure to machinery and elevated noise levels

Light physical activity and frequent walking on the production floor

Moderate noise levels typical of office and factory settings

Heavy customer contact and occasional overnight travel to customer locations

Reports to senior leadership

Equal Opportunity Employer / Veterans / Disabled The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

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