Latham & Watkins
Global Technology Support Analyst
Latham & Watkins, Los Angeles, California, United States, 90079
Join to apply for the
Global Technology Support Analyst
role at
Latham & Watkins .
2 days ago Be among the first 25 applicants
Base pay range $80,000.00/yr - $100,000.00/yr
About Latham & Watkins Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About The Role The Global Technology Support Analyst I is an integral part of Latham’s Technology & Information Services team and will be responsible for working in the Global Technology Support Center (GTSC), which operates 24 hours a day, 7 days a week, providing technical support to lawyers, paralegals, and staff via voice, e‑mail, and chat media channels, while handling escalations from Technology teams located in each of our global offices. This role will be located in our Global Services office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in‑office presence. The working hours for this position will be Wednesday – Saturday, 5:00 am – 3:00 pm.
Responsibilities & Qualifications
Providing first and second line support to Latham employees using various firm applications and systems, including Windows 10, Office 365, iManage, Litera Change Pro, Intapp Time (DTE), and Adobe Acrobat
Logging and tracking all support requests in our Service Management Toolset (ServiceNow)
Providing Incident Response Management for major incidents experienced across the firm
Providing remote access support, including wireless connectivity, VPN, and VDI Services
Supporting mobile collaboration using BlackBerry Work apps
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Demonstrate proficiency in MS Word, including the ability to use styles, automatic paragraph numbering, section breaks, table of contents, footnotes, headers and footers, tables, columns, mail merge, and cross‑referencing
Display proficiency in MS Excel, including the ability to create and edit spreadsheets, create and edit formulas, and data manipulation (sorting, filtering, subtotals, cell concatenation, formatting spreadsheets, and formatting for printer)
Exhibit proficiency in MS PowerPoint, including the ability to create master slides, format slides, apply animation and special effects, various ways to print slides, and how to insert objects, pictures, and files
A high school diploma or an equivalent, preferably a Bachelor’s degree or an equivalent in Computer Science or Information Systems
Microsoft certifications (Microsoft Office Master), preferably
ITIL v4 Foundation certification, preferably
A minimum of two (2) years of experience working within a technical support function
Experience working within the ITIL v3 or v4 Framework in a previous role, preferably
Benefits & Additional Information
Healthcare, life and disability insurance
A generous 401(k) plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well‑being programs (e.g., mental health services, mindfulness and resiliency, medical resources, wellbeing events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff
Latham & Watkins is an equal opportunity employer. The firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link below to review the Ordinance. Please click here to review your rights under U.S. employment laws.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Law Practice
#J-18808-Ljbffr
Global Technology Support Analyst
role at
Latham & Watkins .
2 days ago Be among the first 25 applicants
Base pay range $80,000.00/yr - $100,000.00/yr
About Latham & Watkins Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About The Role The Global Technology Support Analyst I is an integral part of Latham’s Technology & Information Services team and will be responsible for working in the Global Technology Support Center (GTSC), which operates 24 hours a day, 7 days a week, providing technical support to lawyers, paralegals, and staff via voice, e‑mail, and chat media channels, while handling escalations from Technology teams located in each of our global offices. This role will be located in our Global Services office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in‑office presence. The working hours for this position will be Wednesday – Saturday, 5:00 am – 3:00 pm.
Responsibilities & Qualifications
Providing first and second line support to Latham employees using various firm applications and systems, including Windows 10, Office 365, iManage, Litera Change Pro, Intapp Time (DTE), and Adobe Acrobat
Logging and tracking all support requests in our Service Management Toolset (ServiceNow)
Providing Incident Response Management for major incidents experienced across the firm
Providing remote access support, including wireless connectivity, VPN, and VDI Services
Supporting mobile collaboration using BlackBerry Work apps
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Demonstrate proficiency in MS Word, including the ability to use styles, automatic paragraph numbering, section breaks, table of contents, footnotes, headers and footers, tables, columns, mail merge, and cross‑referencing
Display proficiency in MS Excel, including the ability to create and edit spreadsheets, create and edit formulas, and data manipulation (sorting, filtering, subtotals, cell concatenation, formatting spreadsheets, and formatting for printer)
Exhibit proficiency in MS PowerPoint, including the ability to create master slides, format slides, apply animation and special effects, various ways to print slides, and how to insert objects, pictures, and files
A high school diploma or an equivalent, preferably a Bachelor’s degree or an equivalent in Computer Science or Information Systems
Microsoft certifications (Microsoft Office Master), preferably
ITIL v4 Foundation certification, preferably
A minimum of two (2) years of experience working within a technical support function
Experience working within the ITIL v3 or v4 Framework in a previous role, preferably
Benefits & Additional Information
Healthcare, life and disability insurance
A generous 401(k) plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well‑being programs (e.g., mental health services, mindfulness and resiliency, medical resources, wellbeing events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff
Latham & Watkins is an equal opportunity employer. The firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link below to review the Ordinance. Please click here to review your rights under U.S. employment laws.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Law Practice
#J-18808-Ljbffr