Volunteers of America Colorado
Lead Guest Services Coordinator; Theodora Family Hotel
Volunteers of America Colorado, Denver, Colorado, United States, 80285
Lead Guest Services Coordinator; Theodora Family Hotel
Volunteers of America Colorado (VOAC) is dedicated to addressing the unique needs of our community, from older adults requiring wheelchair access to families with preschoolers and survivors of domestic violence. This role focuses on providing exceptional guest services within the Family Motel.
Overview As the Lead Guest Services Coordinator at the Family Motel, you will oversee Front Desk operations, ensure guest safety and well‑being, maintain facility cleanliness, coordinate occasional activities, manage census and administrative duties, and maintain staff schedules and supplies.
Essential Duties and Responsibilities
Ensure that the guest’s voice is heard and integrated into programming.
Demonstrate knowledge of guest‑specific resources and contribute to program‑wide objectives.
Document all client interactions, required eligibility and demographic information, and complete reporting within data entry systems and hard‑copy files.
Maintain confidentiality of all information and participate effectively within and across teams.
Maintain physical and emotional safety of all guests; manage the milieu, de‑escalate conflict, and contact emergency personnel as needed.
Support team members as a resource for problem solving and staying abreast of current field issues and theories.
Conduct shelter operations such as providing linen, conducting walk‑throughs, and enforcing program rules.
Perform front‑desk duties: answer calls, take messages, accept donations, handle mail, distribute bus tickets/passes, attend staff meetings and trainings.
Monitor activities of the motel by reviewing shift logs and responding appropriately.
Notify maintenance of needed repairs and other concerns in a timely manner.
Take action to discharge motel guests who fail to comply with established requirements and applicable laws.
Perform all other duties as assigned and in accordance with the Social Work Code of Ethics.
Lead Guest Services Coordinator Duties
Possess in‑depth knowledge of program requirements, referral processes, and best‑practice field services.
Coordinate holiday projects and other special projects as assigned.
Schedule volunteers, assign appropriate tasks, and supervise them during shifts.
Mentor junior personnel to develop knowledge and experience in best‑practice standards.
Assist in training incoming staff on facility operations, policy, and procedure.
Serve on the coverage on‑call rotation team and provide coverage at other VOA facilities as requested.
Maintain the staff calendar and find coverage for planned open shifts.
Place weekly orders for cleaning, kitchen, and office supplies based on inventory.
Facilitate team meetings as assigned or needed.
Working Conditions and Physical Requirements
May be single‑staffed while at the facility with responsibility for guest safety.
Require frequent stair navigation during shift and in emergencies.
Some lifting (up to 25 lbs) may be required.
Exposure to severe weather conditions possible.
Close and distance vision and correct focus required.
Noise level in the work environment is usually low to moderate.
Position Type and Expected Hours of Work While on duty, the position is single‑staffed and must stay at the facility for the entirety of the shift unless approved coverage is available. The role is essential staff and requires presence during all scheduled shifts, including holidays and inclement weather. The position is on an on‑call rotation, approximately every 4–6 weeks, with up to seven days coverage required. A $100 stipend compensates on‑call duties plus any overtime worked.
Schedule: Monday – Friday, 7:00 am – 3:30 pm
Salary Range $19.29–$21.00 per hour
Location 4855 West Colfax Avenue, Denver, CO 80204
Benefits
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403(b) Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurance
Life Insurance
Accident Insurance
Employee Assistance/Work‑Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
EEO Statement Volunteers of America is an EEO Employer. Position will remain open until filled. Veterans are strongly encouraged to apply. VISA sponsorship is not offered for this role.
Requirements Minimum Qualifications
Bachelor’s Degree in a related area or equivalent experience in human services.
One year of direct human service experience.
Ability to multi‑task in a fast‑paced environment.
Good organizational and planning skills; works well as part of a team.
Preferred Qualifications
Experience with individuals experiencing chronic homelessness, severe and persistent mental health concerns, and residential case management.
Residential experience and/or milieu management.
Crises intervention skills.
Competencies
Models VOAC core culture attributes of Accountability, Integrity, Respect, and Service.
Models VOAC critical virtues of Hungry, Humble, People Smart.
Utilizes databases such as HMIS and Service Point.
Ensures equitable and inclusive services.
Ensures guest(s) have an active voice in programming.
Possesses genuine empathy and compassion.
Open to receiving and providing feedback; focused on conflict resolution.
Adaptable.
Knowledge and Skills
Strong written, oral, and interpersonal communication.
High competency with Microsoft Office and cloud applications.
Strong time‑management and prioritization.
Experience working independently and in a collaborative team environment.
Strong organizational skills.
Additional Information Employees must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. Reasonable accommodations may be made for individuals with disabilities. If an accommodation is needed, please contact HR@VOAColorado.org to begin the interactive process.
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Overview As the Lead Guest Services Coordinator at the Family Motel, you will oversee Front Desk operations, ensure guest safety and well‑being, maintain facility cleanliness, coordinate occasional activities, manage census and administrative duties, and maintain staff schedules and supplies.
Essential Duties and Responsibilities
Ensure that the guest’s voice is heard and integrated into programming.
Demonstrate knowledge of guest‑specific resources and contribute to program‑wide objectives.
Document all client interactions, required eligibility and demographic information, and complete reporting within data entry systems and hard‑copy files.
Maintain confidentiality of all information and participate effectively within and across teams.
Maintain physical and emotional safety of all guests; manage the milieu, de‑escalate conflict, and contact emergency personnel as needed.
Support team members as a resource for problem solving and staying abreast of current field issues and theories.
Conduct shelter operations such as providing linen, conducting walk‑throughs, and enforcing program rules.
Perform front‑desk duties: answer calls, take messages, accept donations, handle mail, distribute bus tickets/passes, attend staff meetings and trainings.
Monitor activities of the motel by reviewing shift logs and responding appropriately.
Notify maintenance of needed repairs and other concerns in a timely manner.
Take action to discharge motel guests who fail to comply with established requirements and applicable laws.
Perform all other duties as assigned and in accordance with the Social Work Code of Ethics.
Lead Guest Services Coordinator Duties
Possess in‑depth knowledge of program requirements, referral processes, and best‑practice field services.
Coordinate holiday projects and other special projects as assigned.
Schedule volunteers, assign appropriate tasks, and supervise them during shifts.
Mentor junior personnel to develop knowledge and experience in best‑practice standards.
Assist in training incoming staff on facility operations, policy, and procedure.
Serve on the coverage on‑call rotation team and provide coverage at other VOA facilities as requested.
Maintain the staff calendar and find coverage for planned open shifts.
Place weekly orders for cleaning, kitchen, and office supplies based on inventory.
Facilitate team meetings as assigned or needed.
Working Conditions and Physical Requirements
May be single‑staffed while at the facility with responsibility for guest safety.
Require frequent stair navigation during shift and in emergencies.
Some lifting (up to 25 lbs) may be required.
Exposure to severe weather conditions possible.
Close and distance vision and correct focus required.
Noise level in the work environment is usually low to moderate.
Position Type and Expected Hours of Work While on duty, the position is single‑staffed and must stay at the facility for the entirety of the shift unless approved coverage is available. The role is essential staff and requires presence during all scheduled shifts, including holidays and inclement weather. The position is on an on‑call rotation, approximately every 4–6 weeks, with up to seven days coverage required. A $100 stipend compensates on‑call duties plus any overtime worked.
Schedule: Monday – Friday, 7:00 am – 3:30 pm
Salary Range $19.29–$21.00 per hour
Location 4855 West Colfax Avenue, Denver, CO 80204
Benefits
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403(b) Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurance
Life Insurance
Accident Insurance
Employee Assistance/Work‑Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
EEO Statement Volunteers of America is an EEO Employer. Position will remain open until filled. Veterans are strongly encouraged to apply. VISA sponsorship is not offered for this role.
Requirements Minimum Qualifications
Bachelor’s Degree in a related area or equivalent experience in human services.
One year of direct human service experience.
Ability to multi‑task in a fast‑paced environment.
Good organizational and planning skills; works well as part of a team.
Preferred Qualifications
Experience with individuals experiencing chronic homelessness, severe and persistent mental health concerns, and residential case management.
Residential experience and/or milieu management.
Crises intervention skills.
Competencies
Models VOAC core culture attributes of Accountability, Integrity, Respect, and Service.
Models VOAC critical virtues of Hungry, Humble, People Smart.
Utilizes databases such as HMIS and Service Point.
Ensures equitable and inclusive services.
Ensures guest(s) have an active voice in programming.
Possesses genuine empathy and compassion.
Open to receiving and providing feedback; focused on conflict resolution.
Adaptable.
Knowledge and Skills
Strong written, oral, and interpersonal communication.
High competency with Microsoft Office and cloud applications.
Strong time‑management and prioritization.
Experience working independently and in a collaborative team environment.
Strong organizational skills.
Additional Information Employees must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. Reasonable accommodations may be made for individuals with disabilities. If an accommodation is needed, please contact HR@VOAColorado.org to begin the interactive process.
#J-18808-Ljbffr