Lenovo
Sr Manager, Enterprise Knowledge Management (EKM) RoW Empowerment – Remote
Lenovo, Raleigh, North Carolina, United States
Sr Manager, Enterprise Knowledge Management (EKM) RoW Empowerment – Remote
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We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full‑stack portfolio of AI-enabled, AI‑ready and AI‑optimized devices, infrastructure, software, solutions and services. Lenovo’s continued investment in world‑changing innovation is building a more equitable, trustworthy and smarter future for everyone, everywhere.
About The Position We are in need of a Senior Product Manager to drive Knowledge Management (EKM) adoption, aligning Business Groups, Geo‑specific and Functional efforts for business value. In this position you will lead teams that navigate, find and contribute knowledge in daily workflows and ensure a positive, frictionless KM adoption experience. This position is remote, will have core working hours in EST and is part of a global organization.
Key Responsibilities
Support BG/Geo/Function to understand its unique KM needs and align with EKM strategy
Drive adoption of EKM framework, methodology and processes within the business unit for practical implementation
Support the BG/Geo/Function in organizing knowledge assets per the corporate taxonomy framework
Collect and consolidate KM‑related feedback, challenges and requirements from BG/Geo/Function
Provide hands‑on guidance to the business unit on EKM tools, best practices and problem‑solving for KM execution
Support end‑to‑end execution of KM‑enabled AI use cases in the business unit, tracking pilot‑to‑scale progress
Facilitate alignment between the BU goals and EKM initiatives
Maintain and update supporting materials: FAQs, EKM guides, video snippets and checklists
Basic Qualifications
5+ years of experience leading global technical product operations, technical administration and user support for internal helpdesks
3+ years of experience with Knowledge Management system support
Bachelor’s degree in Engineering, Computer Science, Information Technology, Data Science or related field
Preferred Qualifications
Demonstrated success supporting the rollout of a global KM product
8+ years of experience leading global enterprise knowledge processes, process improvement and internal processes
Service‑minded orientation, driving operations and ensuring internal customer satisfaction with high attention to detail and data‑driven metrics
Experience iterating on technical product administration, working in partnership with development product‑management counterparts
Heavy user of agentic AI or development frameworks
Understanding of data platforms, analytics and AI technologies across products such as Google Gemini, GPT, Anthropic Claude, Grok, Devin AI, AgentForce, Microsoft Copilot Studio, GitHub Copilot, Google Antigravity, Cursor, Glean, CrewAI
Understanding of change management processes, working experience a plus
Understanding of AI‑readiness a plus (NLP)
Proven ability and comfort presenting to a variety of audiences from business stakeholders to executives
Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry, ServiceNow or Runbook Automation platforms
Proficiency with product management and collaboration tools: Figma, Jira, Confluence, Notion, SharePoint, Excel
Cultural competency working across Chinese, American, Desi, European and South American cultural contexts, ensuring messages are communicated with clarity and tact
Certifications are a plus: CAPM, PMP, PMI‑ACP, SAFe, CSM, PRINCE2
Bilingual proficiency with Mandarin and English is a plus
The base salary budgeted range for this position is $155,000–$175,000. Individuals may also be considered for bonus and/or commission. This is a remote position that will have core working hours in EST.
Lenovo’s various benefits can be found on www.lenovobenefits.com.
In compliance with Colorado’s EPEWA, the expected application deadline for this position is February 2, 2025. This applies to both external and internal candidates.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran or basis of disability or any federal, state or local protected class.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Consulting, Information Technology and Sales
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We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full‑stack portfolio of AI-enabled, AI‑ready and AI‑optimized devices, infrastructure, software, solutions and services. Lenovo’s continued investment in world‑changing innovation is building a more equitable, trustworthy and smarter future for everyone, everywhere.
About The Position We are in need of a Senior Product Manager to drive Knowledge Management (EKM) adoption, aligning Business Groups, Geo‑specific and Functional efforts for business value. In this position you will lead teams that navigate, find and contribute knowledge in daily workflows and ensure a positive, frictionless KM adoption experience. This position is remote, will have core working hours in EST and is part of a global organization.
Key Responsibilities
Support BG/Geo/Function to understand its unique KM needs and align with EKM strategy
Drive adoption of EKM framework, methodology and processes within the business unit for practical implementation
Support the BG/Geo/Function in organizing knowledge assets per the corporate taxonomy framework
Collect and consolidate KM‑related feedback, challenges and requirements from BG/Geo/Function
Provide hands‑on guidance to the business unit on EKM tools, best practices and problem‑solving for KM execution
Support end‑to‑end execution of KM‑enabled AI use cases in the business unit, tracking pilot‑to‑scale progress
Facilitate alignment between the BU goals and EKM initiatives
Maintain and update supporting materials: FAQs, EKM guides, video snippets and checklists
Basic Qualifications
5+ years of experience leading global technical product operations, technical administration and user support for internal helpdesks
3+ years of experience with Knowledge Management system support
Bachelor’s degree in Engineering, Computer Science, Information Technology, Data Science or related field
Preferred Qualifications
Demonstrated success supporting the rollout of a global KM product
8+ years of experience leading global enterprise knowledge processes, process improvement and internal processes
Service‑minded orientation, driving operations and ensuring internal customer satisfaction with high attention to detail and data‑driven metrics
Experience iterating on technical product administration, working in partnership with development product‑management counterparts
Heavy user of agentic AI or development frameworks
Understanding of data platforms, analytics and AI technologies across products such as Google Gemini, GPT, Anthropic Claude, Grok, Devin AI, AgentForce, Microsoft Copilot Studio, GitHub Copilot, Google Antigravity, Cursor, Glean, CrewAI
Understanding of change management processes, working experience a plus
Understanding of AI‑readiness a plus (NLP)
Proven ability and comfort presenting to a variety of audiences from business stakeholders to executives
Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry, ServiceNow or Runbook Automation platforms
Proficiency with product management and collaboration tools: Figma, Jira, Confluence, Notion, SharePoint, Excel
Cultural competency working across Chinese, American, Desi, European and South American cultural contexts, ensuring messages are communicated with clarity and tact
Certifications are a plus: CAPM, PMP, PMI‑ACP, SAFe, CSM, PRINCE2
Bilingual proficiency with Mandarin and English is a plus
The base salary budgeted range for this position is $155,000–$175,000. Individuals may also be considered for bonus and/or commission. This is a remote position that will have core working hours in EST.
Lenovo’s various benefits can be found on www.lenovobenefits.com.
In compliance with Colorado’s EPEWA, the expected application deadline for this position is February 2, 2025. This applies to both external and internal candidates.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran or basis of disability or any federal, state or local protected class.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Consulting, Information Technology and Sales
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