Capital One
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Associate, Process Manager (Brand)
role at
Capital One . Capital One is seeking a process-oriented individual with a passion for continuous improvement to join the Enterprise Brand Governance team and lead our brand protection and domain management processes. The Enterprise Brand Governance team is responsible for protecting Capital One’s brands and its digital distinctive assets across the company. The ideal candidate has a growth mindset and a natural curiosity to explore while balancing the need for structured processes.
As an Associate in Enterprise Brand Governance you will apply your strategic, organizational, and influential skills to enterprise-wide challenges. You will team with world‑class professionals across the company to drive consistency. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
Fit
Can effectively produce results with cross functional teams while navigating complex corporate organizations, processes, and culture
Enjoy doing your research and applying judgment to solve business challenges
Are curious about artificial intelligence and want to help grow a large‑scale protection program that uses it wisely
Ability to handle multiple projects at once and meet aggressive deadlines
Understand the benefits of good process management and use it to your advantage
Passion to build structure in areas where you identify the need for
Enjoy a little bit of everything: process management, risk management, project management, tech, and operations
Driven by curiosity and enjoy solving problems
Responsibilities
Day to day oversight of our brand protection and domain management processes
Manage our corporate registrar relationship with our internal and external partners
Monitor, report, and plan process improvement or redesign initiatives, and make recommendations on changes. Collect and analyze data for supporting recommendations.
Collect, analyze, and measure process performance data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
Collaborate on project teams and broader enterprise initiatives to represent business for changes that may impact department processes. May participate in cross‑functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes; uphold compliance and rectify breakdowns.
Build/maintain formal process documents (e.g. policies, standards, official stances, procedures, presentations, and diagrams)
Drive collaboration, set direction, manage expectations, and lead cross‑functional teams
Ensure independent escalation of risks, gaps, issues, non‑compliance, and concerns to executive management and functional areas
Basic Qualifications
Bachelor’s Degree or military experience
At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Change Management, or Risk Management
Preferred Qualifications
Experience in brand protection or managing a domain portfolio
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals and ability to drive and execute an agenda in an uncertain and fluid environment.
At least 1 year of Financial industry experience or highly regulated industry
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary and Benefits McLean, VA: $80,100 - $91,400 for Associate, Brand
Richmond, VA: $72,800 - $83,100 for Associate, Brand
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
Seniority level Entry level
Employment type Full‑time
Job function Management and Manufacturing
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correctional Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr
Associate, Process Manager (Brand)
role at
Capital One . Capital One is seeking a process-oriented individual with a passion for continuous improvement to join the Enterprise Brand Governance team and lead our brand protection and domain management processes. The Enterprise Brand Governance team is responsible for protecting Capital One’s brands and its digital distinctive assets across the company. The ideal candidate has a growth mindset and a natural curiosity to explore while balancing the need for structured processes.
As an Associate in Enterprise Brand Governance you will apply your strategic, organizational, and influential skills to enterprise-wide challenges. You will team with world‑class professionals across the company to drive consistency. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
Fit
Can effectively produce results with cross functional teams while navigating complex corporate organizations, processes, and culture
Enjoy doing your research and applying judgment to solve business challenges
Are curious about artificial intelligence and want to help grow a large‑scale protection program that uses it wisely
Ability to handle multiple projects at once and meet aggressive deadlines
Understand the benefits of good process management and use it to your advantage
Passion to build structure in areas where you identify the need for
Enjoy a little bit of everything: process management, risk management, project management, tech, and operations
Driven by curiosity and enjoy solving problems
Responsibilities
Day to day oversight of our brand protection and domain management processes
Manage our corporate registrar relationship with our internal and external partners
Monitor, report, and plan process improvement or redesign initiatives, and make recommendations on changes. Collect and analyze data for supporting recommendations.
Collect, analyze, and measure process performance data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
Collaborate on project teams and broader enterprise initiatives to represent business for changes that may impact department processes. May participate in cross‑functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes; uphold compliance and rectify breakdowns.
Build/maintain formal process documents (e.g. policies, standards, official stances, procedures, presentations, and diagrams)
Drive collaboration, set direction, manage expectations, and lead cross‑functional teams
Ensure independent escalation of risks, gaps, issues, non‑compliance, and concerns to executive management and functional areas
Basic Qualifications
Bachelor’s Degree or military experience
At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Change Management, or Risk Management
Preferred Qualifications
Experience in brand protection or managing a domain portfolio
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals and ability to drive and execute an agenda in an uncertain and fluid environment.
At least 1 year of Financial industry experience or highly regulated industry
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary and Benefits McLean, VA: $80,100 - $91,400 for Associate, Brand
Richmond, VA: $72,800 - $83,100 for Associate, Brand
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
Seniority level Entry level
Employment type Full‑time
Job function Management and Manufacturing
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correctional Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr