City of Atlanta
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Airport Communications Dispatcher II
role at
City of Atlanta .
Job Description
Salary range:
$44,286-$61,588
Posting expires:
January 13, 2026
General Description and Classification Standards Under general direction of the Hartsfield‑Jackson Atlanta International Airport (HJAIA) Airport Operations Center (AOC) Manager and the Telecommunications Supervisors, this position is responsible for operating AOC telecommunications equipment to receive, process and disseminate information through the emergency communications systems, airfield communications systems, EOC systems, and the airport security systems. The Emergency Management division within the Department of Aviation includes several collocated integrated operations: an emergency 9‑1‑1 Non‑traditional Public Safety Answering Point (PSAP) function (servicing Police, Fire and EMS), servicing Security, Operations and Maintenance, and an Emergency Operations Center (EOC) function. Dispatchers provide support to these operations. This position requires comprehensive knowledge of airport operations, aviation security and law enforcement practices, fire and emergency medical service practices, emergency incident management systems and technologies, and a familiarity of federal regulations governing airfield activities and airport security. The position requires thorough knowledge of the rules, regulations, and practices of the Hartsfield–Jackson Atlanta International Airport as well as thorough knowledge of federal, state, and local laws and regulations.
Supervision Received Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.
Essential Duties and Responsibilities
Operates related technology and responds to radio, telephone, email, alarm, CCTV, and other data transmitted into the AOC facility.
Provides for the triage of incoming data to prioritize the handling of emergency incidents.
Provides quality customer service on all interactions with the public and AOC supported operations.
Dispatches Police, Fire/EMS, Security, maintenance, and airport operations personnel to the incidents based upon established protocols and Telecommunications Supervisor direction.
Monitors video surveillance systems and relays observations to responders upon request.
Monitors security access control systems, duress alarms and coordinates security and law enforcement responses.
Trains the newly hired operators via on‑the‑job training.
Operates the paging and public information systems.
Operates the Computer Aided Dispatch (CAD) system to track, record and prioritize incidents and incident responses.
Provides on‑going communications and coordination support to both emergency and non‑emergency operations in the field as required.
Acts decisively when incident conditions change and/or airport staff or facilities are endangered; coordinates communications with off‑airport responders to airport incidents.
Conducts detailed and comprehensive briefings to relief Telecommunicators before exiting their workstation(s).
Other related duties as assigned by the Manager and/or Telecommunications Supervisors.
May perform other duties as assigned.
Knowledge, Skills, and Abilities
Ability to use established operating procedures to determine severity of emergency events and appropriate course of action.
Ability to work under stressful conditions, analyze and manage situations and make decisions rapidly.
Ability to understand and follow oral and written instructions.
Ability to communicate orally and in writing.
Ability to respond to emergency calls at any time.
Ability to work in inclement weather.
Ability to use keyboard devices, computers, and communications equipment and be able to sit for extended periods.
Ability to troubleshoot equipment failures, problems and make timely notifications.
Knowledge of personal computers and commonly used software such as Microsoft Windows, Word, Office, Outlook and other mapping, database and I.P. systems.
Qualifications Minimum Qualifications Education and Experience
High School Diploma or equivalent.
A minimum of two (2) years of experience in public safety emergency communications or one (1) year aviation experience in access control and CCTV preferred.
Licensures and Certifications
Skill in typing at a minimum of 35 words per minute for a sustained period.
Must successfully pass the Airport’s security clearance and maintain security badge privileges at a level determined by the General Manager.
Must possess and maintain a valid State of Georgia vehicle operator’s license.
Certification as a Basic Communications Officer by GAPOST per Chapter 464‑14 within six months of employment.
Satisfactory completion and certification of NIMS/FEMA courses 100, 144, 200, 242, 700, and 800 within one year of appointment.
Preferred Requirements One (1) year of call center experience in a fast‑paced work environment preferred. Bilingual (English/Spanish) preferred.
Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Lifting Requirements Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Equal Opportunity Employer It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.
The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.
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Airport Communications Dispatcher II
role at
City of Atlanta .
Job Description
Salary range:
$44,286-$61,588
Posting expires:
January 13, 2026
General Description and Classification Standards Under general direction of the Hartsfield‑Jackson Atlanta International Airport (HJAIA) Airport Operations Center (AOC) Manager and the Telecommunications Supervisors, this position is responsible for operating AOC telecommunications equipment to receive, process and disseminate information through the emergency communications systems, airfield communications systems, EOC systems, and the airport security systems. The Emergency Management division within the Department of Aviation includes several collocated integrated operations: an emergency 9‑1‑1 Non‑traditional Public Safety Answering Point (PSAP) function (servicing Police, Fire and EMS), servicing Security, Operations and Maintenance, and an Emergency Operations Center (EOC) function. Dispatchers provide support to these operations. This position requires comprehensive knowledge of airport operations, aviation security and law enforcement practices, fire and emergency medical service practices, emergency incident management systems and technologies, and a familiarity of federal regulations governing airfield activities and airport security. The position requires thorough knowledge of the rules, regulations, and practices of the Hartsfield–Jackson Atlanta International Airport as well as thorough knowledge of federal, state, and local laws and regulations.
Supervision Received Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.
Essential Duties and Responsibilities
Operates related technology and responds to radio, telephone, email, alarm, CCTV, and other data transmitted into the AOC facility.
Provides for the triage of incoming data to prioritize the handling of emergency incidents.
Provides quality customer service on all interactions with the public and AOC supported operations.
Dispatches Police, Fire/EMS, Security, maintenance, and airport operations personnel to the incidents based upon established protocols and Telecommunications Supervisor direction.
Monitors video surveillance systems and relays observations to responders upon request.
Monitors security access control systems, duress alarms and coordinates security and law enforcement responses.
Trains the newly hired operators via on‑the‑job training.
Operates the paging and public information systems.
Operates the Computer Aided Dispatch (CAD) system to track, record and prioritize incidents and incident responses.
Provides on‑going communications and coordination support to both emergency and non‑emergency operations in the field as required.
Acts decisively when incident conditions change and/or airport staff or facilities are endangered; coordinates communications with off‑airport responders to airport incidents.
Conducts detailed and comprehensive briefings to relief Telecommunicators before exiting their workstation(s).
Other related duties as assigned by the Manager and/or Telecommunications Supervisors.
May perform other duties as assigned.
Knowledge, Skills, and Abilities
Ability to use established operating procedures to determine severity of emergency events and appropriate course of action.
Ability to work under stressful conditions, analyze and manage situations and make decisions rapidly.
Ability to understand and follow oral and written instructions.
Ability to communicate orally and in writing.
Ability to respond to emergency calls at any time.
Ability to work in inclement weather.
Ability to use keyboard devices, computers, and communications equipment and be able to sit for extended periods.
Ability to troubleshoot equipment failures, problems and make timely notifications.
Knowledge of personal computers and commonly used software such as Microsoft Windows, Word, Office, Outlook and other mapping, database and I.P. systems.
Qualifications Minimum Qualifications Education and Experience
High School Diploma or equivalent.
A minimum of two (2) years of experience in public safety emergency communications or one (1) year aviation experience in access control and CCTV preferred.
Licensures and Certifications
Skill in typing at a minimum of 35 words per minute for a sustained period.
Must successfully pass the Airport’s security clearance and maintain security badge privileges at a level determined by the General Manager.
Must possess and maintain a valid State of Georgia vehicle operator’s license.
Certification as a Basic Communications Officer by GAPOST per Chapter 464‑14 within six months of employment.
Satisfactory completion and certification of NIMS/FEMA courses 100, 144, 200, 242, 700, and 800 within one year of appointment.
Preferred Requirements One (1) year of call center experience in a fast‑paced work environment preferred. Bilingual (English/Spanish) preferred.
Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Lifting Requirements Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Equal Opportunity Employer It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.
The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.
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