Atlanta Mission
Do you feel called to serve in a Christian Ministry? Do you want to serve where you make a difference in the lives of others? Join us at the Atlanta Mission, where we make a difference in the lives of over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to experience radical life transformations.
The Client Resource Specialist plays a critical role in supporting men as they transition into Atlanta Mission’s long‑term transformation program at The Shepherd’s Inn. This position focuses on removing practical and systemic barriers to stability and employment by providing individualized case management, resource coordination, and client advocacy within a Christ‑centered environment. Support begins at program entry through background checks and job readiness assessments and continues throughout a client’s stay. The Client Resource Specialist works closely with clients to address challenges related to employability, identification, legal barriers, financial assistance, and access to community resources. This role also includes teaching life skills, facilitating groups, utilizing motivational interviewing, and offering spiritual encouragement as part of a holistic care model. This position is ideal for a human or social services professional who enjoys direct client engagement and case management but is not pursuing a licensed social work career path.
Essential Duties And Responsibilities Client Assessment & Case Management
Conduct client assessments, including background checks and job‑readiness evaluations, to identify barriers and needed services
Utilize assessments to recommend personalized services that support employability, stability, and long‑term outcomes
Manage a high‑volume caseload (approximately 70–90 clients), providing consistent follow‑up and accountability
Lead services addressing client case management needs throughout their program journey
Employment & Resource Support
Support clients in resolving background check issues that may impact employment, including coordination with legal partners such as Georgia Justice Project
Assist clients in obtaining required identification documents for employment (state ID, Social Security cards, etc.)
Connect clients with internal and external resources including vocational training, housing, legal services, healthcare, and financial assistance
Provide job‑search support following vocational training, such as resume workshops, job application assistance, and group office hours
Community Partnerships & Advocacy
Builds and maintains relationships with community partners to secure resources that meet client needs
Researches and identifies new service partners to address gaps in client care
Serves as a liaison between clients, community agencies, and government entities
Groups, Education & Engagement
Facilitates groups and classes focused on independent living, financial literacy, social skills, recovery support, and psycho‑education
Utilize motivational interviewing techniques to encourage client engagement, personal responsibility, and positive behavior change
Provide adjustment support during life transitions and consult during crisis situations
Team Collaboration & Documentation
Coordinate closely with interdisciplinary team members to ensure holistic, client‑centered care
Inputs, tracks, and reports client engagement and outcome data with accuracy and integrity
Remain current on available community resources and referral processes
Spiritual Support
Offer spiritual encouragement and support consistent with Atlanta Mission’s Christ‑centered values and environment
Qualities and Values
Humbly Serve: Strive to live, love, and lead like Jesus
Faithfully Steward: Honor and wisely use the time, talent and treasures that God has provided
Courageously Innovate: Drive towards excellence, continuously learn, adapt and improve
Joyfully Celebrate: Intentionally appreciate and recognize all that God is doing in and through all stakeholders of Atlanta Mission
Strength in Unity: Embrace God’s desire for oneness and kingdom‑focused unity
Position Requirements
Experience in case management, client advocacy, or human/social services
Demonstrated ability to manage a high‑volume caseload effectively
Crisis intervention experience
Proven ability to work as a self‑starter with strong organization, time management, and follow‑through
Ability to work cross‑functionally and collaboratively within a team environment
Strong relational skills with the ability to influence and motivate individuals toward positive change
Comfort working with vulnerable populations in a residential shelter setting
Physical Requirements
Must have the ability to remain in a stationary position (standing, walking and sitting)
Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator and computer printer
Must be able to communicate accurate information
Must be able to occasionally lift and/or carry up to 10lbs
Environmental Job Requirements
Occasionally exposed to outdoor weather conditions during events
Moderate noise as in a business office environment
Lower exposure to communicable disease as described by OSHA
Employee Benefits
Retirement Savings with Matching Contribution
Medical Insurance
Dental & Vision Insurance
10 Paid Holidays
4 Mental Health Days
Life Insurance
Short‑Term Disability
Travel Assistance Program
Employee Assistance Program (EAP)
Medical Concierge
Spiritual & Professional Training & Development
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The Client Resource Specialist plays a critical role in supporting men as they transition into Atlanta Mission’s long‑term transformation program at The Shepherd’s Inn. This position focuses on removing practical and systemic barriers to stability and employment by providing individualized case management, resource coordination, and client advocacy within a Christ‑centered environment. Support begins at program entry through background checks and job readiness assessments and continues throughout a client’s stay. The Client Resource Specialist works closely with clients to address challenges related to employability, identification, legal barriers, financial assistance, and access to community resources. This role also includes teaching life skills, facilitating groups, utilizing motivational interviewing, and offering spiritual encouragement as part of a holistic care model. This position is ideal for a human or social services professional who enjoys direct client engagement and case management but is not pursuing a licensed social work career path.
Essential Duties And Responsibilities Client Assessment & Case Management
Conduct client assessments, including background checks and job‑readiness evaluations, to identify barriers and needed services
Utilize assessments to recommend personalized services that support employability, stability, and long‑term outcomes
Manage a high‑volume caseload (approximately 70–90 clients), providing consistent follow‑up and accountability
Lead services addressing client case management needs throughout their program journey
Employment & Resource Support
Support clients in resolving background check issues that may impact employment, including coordination with legal partners such as Georgia Justice Project
Assist clients in obtaining required identification documents for employment (state ID, Social Security cards, etc.)
Connect clients with internal and external resources including vocational training, housing, legal services, healthcare, and financial assistance
Provide job‑search support following vocational training, such as resume workshops, job application assistance, and group office hours
Community Partnerships & Advocacy
Builds and maintains relationships with community partners to secure resources that meet client needs
Researches and identifies new service partners to address gaps in client care
Serves as a liaison between clients, community agencies, and government entities
Groups, Education & Engagement
Facilitates groups and classes focused on independent living, financial literacy, social skills, recovery support, and psycho‑education
Utilize motivational interviewing techniques to encourage client engagement, personal responsibility, and positive behavior change
Provide adjustment support during life transitions and consult during crisis situations
Team Collaboration & Documentation
Coordinate closely with interdisciplinary team members to ensure holistic, client‑centered care
Inputs, tracks, and reports client engagement and outcome data with accuracy and integrity
Remain current on available community resources and referral processes
Spiritual Support
Offer spiritual encouragement and support consistent with Atlanta Mission’s Christ‑centered values and environment
Qualities and Values
Humbly Serve: Strive to live, love, and lead like Jesus
Faithfully Steward: Honor and wisely use the time, talent and treasures that God has provided
Courageously Innovate: Drive towards excellence, continuously learn, adapt and improve
Joyfully Celebrate: Intentionally appreciate and recognize all that God is doing in and through all stakeholders of Atlanta Mission
Strength in Unity: Embrace God’s desire for oneness and kingdom‑focused unity
Position Requirements
Experience in case management, client advocacy, or human/social services
Demonstrated ability to manage a high‑volume caseload effectively
Crisis intervention experience
Proven ability to work as a self‑starter with strong organization, time management, and follow‑through
Ability to work cross‑functionally and collaboratively within a team environment
Strong relational skills with the ability to influence and motivate individuals toward positive change
Comfort working with vulnerable populations in a residential shelter setting
Physical Requirements
Must have the ability to remain in a stationary position (standing, walking and sitting)
Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator and computer printer
Must be able to communicate accurate information
Must be able to occasionally lift and/or carry up to 10lbs
Environmental Job Requirements
Occasionally exposed to outdoor weather conditions during events
Moderate noise as in a business office environment
Lower exposure to communicable disease as described by OSHA
Employee Benefits
Retirement Savings with Matching Contribution
Medical Insurance
Dental & Vision Insurance
10 Paid Holidays
4 Mental Health Days
Life Insurance
Short‑Term Disability
Travel Assistance Program
Employee Assistance Program (EAP)
Medical Concierge
Spiritual & Professional Training & Development
#J-18808-Ljbffr