Relais & Châteaux
Job Description
Are you outgoing, energetic, passionate, and authentic? Enchantment Resort and Mii amo spa is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast‑paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find!
Basic Function Maintain the cleanliness of the guest rooms, public areas and back of the house excluding kitchen areas. Supervise all Housekeeping areas to ensure they operate in a smooth and efficient manner. Control the upkeep of all furniture and fixtures.
Work Performed
Interview, hire, orient and discipline employees
Conduct inspections of all resort areas and correct as necessary
Update departmental job descriptions for each job category as necessary
Control, request and purchase items and supplies for all guest rooms and maintain established par levels
Keep records of any linen inventory
Ensure lost and found procedures are followed to turn over to Safety & Security
Set up and maintain an ongoing training program for all job functions
Meet with guests and owners to handle complaints and requests
Control Housekeeping budget and labor costs
Maintain close contact with outside contractors
Maintain goodwill, sense of fairness and an open door policy towards employees
Frequently test new products and materials to maintain efficiency
Ensure all machinery used in the department is maintained
Coordinate with Engineering for preventative maintenance schedule to avoid breakdown
Stay in contact with other department heads and management
Create a positive guest and owner experience
Other duties as assigned
Supervision Exercised Housekeeping Staff, Housekeeping Supervisors, Housekeeping Managers
Supervision Received Director of Rooms
Responsibility & Authority
Manage cleanliness of all rooms and public areas throughout the resort
Manage and direct budget and payroll for the Housekeeping department
Direct and motivate Housekeeping staff
Maintain good working relationship with vendors
Manage housekeeping operations and staff
Minimum Requirements College degree or equivalent work experience. At least 5 years of managerial experience, with at least 2 years at Executive or Assistant Executive Housekeeper level. Must have thorough knowledge of hotel/resort operations with budgeting experience. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong team member relations skills. Working knowledge of Spanish strongly preferred.
Physical Requirements
20% sitting
80% walking, standing and bending
Lifting/carrying up to 50 lbs.
Hearing and manual dexterity
Distance vision 1‑3 feet
Use of cleaning solutions, room spray & bug spray
Ability to work in all types of weather conditions
Ability to drive golf cart
Additional Information All your information will be kept confidential according to EEO guidelines.
Seniority Level Director
Employment Type Full‑time
Job Function Other
Industries Hospitality
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Basic Function Maintain the cleanliness of the guest rooms, public areas and back of the house excluding kitchen areas. Supervise all Housekeeping areas to ensure they operate in a smooth and efficient manner. Control the upkeep of all furniture and fixtures.
Work Performed
Interview, hire, orient and discipline employees
Conduct inspections of all resort areas and correct as necessary
Update departmental job descriptions for each job category as necessary
Control, request and purchase items and supplies for all guest rooms and maintain established par levels
Keep records of any linen inventory
Ensure lost and found procedures are followed to turn over to Safety & Security
Set up and maintain an ongoing training program for all job functions
Meet with guests and owners to handle complaints and requests
Control Housekeeping budget and labor costs
Maintain close contact with outside contractors
Maintain goodwill, sense of fairness and an open door policy towards employees
Frequently test new products and materials to maintain efficiency
Ensure all machinery used in the department is maintained
Coordinate with Engineering for preventative maintenance schedule to avoid breakdown
Stay in contact with other department heads and management
Create a positive guest and owner experience
Other duties as assigned
Supervision Exercised Housekeeping Staff, Housekeeping Supervisors, Housekeeping Managers
Supervision Received Director of Rooms
Responsibility & Authority
Manage cleanliness of all rooms and public areas throughout the resort
Manage and direct budget and payroll for the Housekeeping department
Direct and motivate Housekeeping staff
Maintain good working relationship with vendors
Manage housekeeping operations and staff
Minimum Requirements College degree or equivalent work experience. At least 5 years of managerial experience, with at least 2 years at Executive or Assistant Executive Housekeeper level. Must have thorough knowledge of hotel/resort operations with budgeting experience. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong team member relations skills. Working knowledge of Spanish strongly preferred.
Physical Requirements
20% sitting
80% walking, standing and bending
Lifting/carrying up to 50 lbs.
Hearing and manual dexterity
Distance vision 1‑3 feet
Use of cleaning solutions, room spray & bug spray
Ability to work in all types of weather conditions
Ability to drive golf cart
Additional Information All your information will be kept confidential according to EEO guidelines.
Seniority Level Director
Employment Type Full‑time
Job Function Other
Industries Hospitality
#J-18808-Ljbffr