Miraval Resorts & Spas
Assistant Guest Relations Manager
Miraval Resorts & Spas, Tucson, Arizona, United States, 85718
Assistant Guest Relations Manager
Miraval Arizona Resort and Spa, a luxury wellness resort. The role reports to the Assistant Director of Rooms and assists in directing, planning, organizing, and coordinating the activities of all front office operational areas—including Guest Services, PBX, Transportation, and Bell Staff. Responsibilities
Lead front‑office operations to deliver a seamless and memorable service experience for every guest and colleague from pre‑arrival to departure. Assist with new hire and ongoing training programs. Communicate and coordinate critical information with other resort departments. Control and assign room inventory. Maintain and update the PMS system to ensure accurate billing and guest records. Support the department’s weekly payroll processing. Provide assistance with special projects as needed. Answer guest billing questions and resolve billing issues, including post‑stay inquiries. Participate in proactive team efforts to achieve departmental and Miraval goals. Have in‑depth knowledge of spa services, programs, and activities offered at Miraval Arizona. Book and cancel spa services and activities from guest and colleague itineraries. Escort guests and colleagues around the resort, provide detailed tours of key areas, inform them of special activities and offerings, explain sign‑up procedures, and know hours of operation of various departments. Handle and communicate special guest and colleague requests. Oversee the arrival and departure process while on duty. Prioritize tasks and follow up timely with guests and colleagues. Maintain strong interpersonal and listening skills. Stand for long periods of time. Qualifications
Extensive knowledge of front‑office operations, with a minimum of 3 years of Guest Services/Front Office Management experience in a luxury hotel or resort setting preferred. Professional appearance and exceptional verbal and written communication skills. Excellent computer skills, including strong knowledge of Microsoft Office and expert‑level knowledge of PMS systems (Visual One preferred). Exceptional people skills and ability to connect with diverse groups and individuals. Highly organized with ability to manage multiple competing priorities. Detail‑oriented with strong leadership, follow‑through, and project management skills. Ability to prioritize in a fast‑paced, multi‑tasking environment. Experience with problem solving and guest problem resolution. Intermediate computer skills and knowledge in Microsoft Suite and other hotel software preferred. Willingness and ability to work a flexible schedule, including nights, weekends, and holidays. Benefits
Complimentary room nights* Unlimited discounted and Friends & Family Room Rates Medical, Prescription, Dental and Vision Insurance on 30th day of employment* 401K with company match* Generous Paid Time Off policy* Paid sick time Paid Family Bonding Time and Adoption Assistance* Tuition & Wellbeing Reimbursement* Free colleague meals during shift Employee Stock Purchase Plan* Access to resort facilities including spa services, programs, hiking trails and gym Seniority Level:
Mid‑Senior level Employment Type:
Full‑time Job Function:
Management and Manufacturing Industry:
Hospitality All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Miraval Arizona Resort and Spa, a luxury wellness resort. The role reports to the Assistant Director of Rooms and assists in directing, planning, organizing, and coordinating the activities of all front office operational areas—including Guest Services, PBX, Transportation, and Bell Staff. Responsibilities
Lead front‑office operations to deliver a seamless and memorable service experience for every guest and colleague from pre‑arrival to departure. Assist with new hire and ongoing training programs. Communicate and coordinate critical information with other resort departments. Control and assign room inventory. Maintain and update the PMS system to ensure accurate billing and guest records. Support the department’s weekly payroll processing. Provide assistance with special projects as needed. Answer guest billing questions and resolve billing issues, including post‑stay inquiries. Participate in proactive team efforts to achieve departmental and Miraval goals. Have in‑depth knowledge of spa services, programs, and activities offered at Miraval Arizona. Book and cancel spa services and activities from guest and colleague itineraries. Escort guests and colleagues around the resort, provide detailed tours of key areas, inform them of special activities and offerings, explain sign‑up procedures, and know hours of operation of various departments. Handle and communicate special guest and colleague requests. Oversee the arrival and departure process while on duty. Prioritize tasks and follow up timely with guests and colleagues. Maintain strong interpersonal and listening skills. Stand for long periods of time. Qualifications
Extensive knowledge of front‑office operations, with a minimum of 3 years of Guest Services/Front Office Management experience in a luxury hotel or resort setting preferred. Professional appearance and exceptional verbal and written communication skills. Excellent computer skills, including strong knowledge of Microsoft Office and expert‑level knowledge of PMS systems (Visual One preferred). Exceptional people skills and ability to connect with diverse groups and individuals. Highly organized with ability to manage multiple competing priorities. Detail‑oriented with strong leadership, follow‑through, and project management skills. Ability to prioritize in a fast‑paced, multi‑tasking environment. Experience with problem solving and guest problem resolution. Intermediate computer skills and knowledge in Microsoft Suite and other hotel software preferred. Willingness and ability to work a flexible schedule, including nights, weekends, and holidays. Benefits
Complimentary room nights* Unlimited discounted and Friends & Family Room Rates Medical, Prescription, Dental and Vision Insurance on 30th day of employment* 401K with company match* Generous Paid Time Off policy* Paid sick time Paid Family Bonding Time and Adoption Assistance* Tuition & Wellbeing Reimbursement* Free colleague meals during shift Employee Stock Purchase Plan* Access to resort facilities including spa services, programs, hiking trails and gym Seniority Level:
Mid‑Senior level Employment Type:
Full‑time Job Function:
Management and Manufacturing Industry:
Hospitality All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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