Berlin Packaging
Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we grow 5× faster than the overall packaging industry. We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis. Combine that with our "Anything is Possible" mindset and our winning culture, and our 2,000+ employees agree we love it here. Our engagement scores are 2× the national average. And every single employee shares in Berlin’s profitable growth.
Account Coordinator – Key Accountabilities
Provide exceptional customer service to all accounts.
Process customer orders and act as a liaison between Berlin Packaging and its customers.
Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer thrill.
Serve as project manager for new customer launches; manage multiple SKUs and coordinate with sales and supply chain to ensure products are delivered on time and within specification.
Process customer invoices and conduct soft collections, as needed.
Maintain and update sales records and customer information within the CRM tool; prepare and review reports as required.
Partner with sales to develop pricing and send customer quotes; ensure accurate pricing.
Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping.
Coordinate with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.
Conduct wellness calls to understand customer needs and develop action plans where needed to improve service level.
Fulfill employee portion of the Berlin Values by demonstrating a strong work ethic, teamwork, loyalty, innovation, productivity and driving profitable results.
Knowledge, Skills, and Abilities
Bachelor’s degree strongly preferred or equivalent experience.
2+ years in an account support role with a customer‑centric mindset.
Demonstrated project management skills.
Ability to complete tasks and solve problems with limited guidance and direction.
Strong work ethic and eagerness to learn.
Excellent problem‑solving, decision‑making, and analytical skills.
Strong business acumen and willingness to learn Berlin Packaging’s business, products, customers and suppliers.
Strong interpersonal and communication skills, including written, verbal and active listening.
Highly organized and detail oriented.
Strong time‑management skills; prioritizes and follows up.
Operates with a sense of urgency.
Flexibility and openness to change and new ways of working.
High energy, positive attitude, and contribution to a positive team culture.
Self‑motivated; consistently strives to attain goals and seeks self‑improvement.
Technologically savvy.
How is our Account Coordinator role different than other Account Coordinator roles? A day in the life of a Berlin Account Coordinator could entail customer status meetings first thing in the morning followed by prioritizing production with manufacturers in the afternoon and closing the day by entering and billing purchase orders.
MN Base Pay Range $30 USD – $40 USD
Benefits
Competitive PTO, including vacation, personal days, holidays, and sick time.
Berlin Shared Ownership Plan.
Profit sharing.>
401(k) with company match.
Medical insurance, including dental insurance.
Health Savings Account (HSA).
Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses.
Vision insurance options.
Paid parental leave for up to 12 weeks.
Health club reimbursement.
Tuition reimbursement.
529 college savings plan.
Employee Assistance Program for mental health and well‑being.
Calm app to improve mental well‑being.
Employee referral program.
Company‑sponsored life insurance with optional voluntary life insurance.
Company‑sponsored short‑ and long‑term disability.
Additional Information At Berlin Packaging, we look at candidates’ skills but hire based on traits. We believe in hiring smart, passionate people who are thirsty for knowledge and enthusiastic to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Equal Employment Opportunity Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Salary Guideline and Sponsorship
Please note that any salary information shared is a general guideline only. Salaries are based on candidate skills, experience, and qualifications, as well as market and business considerations.
This position is not eligible for sponsorship.
Berlin Packaging maintains a smoke‑free workplace.
#J-18808-Ljbffr
Account Coordinator – Key Accountabilities
Provide exceptional customer service to all accounts.
Process customer orders and act as a liaison between Berlin Packaging and its customers.
Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer thrill.
Serve as project manager for new customer launches; manage multiple SKUs and coordinate with sales and supply chain to ensure products are delivered on time and within specification.
Process customer invoices and conduct soft collections, as needed.
Maintain and update sales records and customer information within the CRM tool; prepare and review reports as required.
Partner with sales to develop pricing and send customer quotes; ensure accurate pricing.
Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping.
Coordinate with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.
Conduct wellness calls to understand customer needs and develop action plans where needed to improve service level.
Fulfill employee portion of the Berlin Values by demonstrating a strong work ethic, teamwork, loyalty, innovation, productivity and driving profitable results.
Knowledge, Skills, and Abilities
Bachelor’s degree strongly preferred or equivalent experience.
2+ years in an account support role with a customer‑centric mindset.
Demonstrated project management skills.
Ability to complete tasks and solve problems with limited guidance and direction.
Strong work ethic and eagerness to learn.
Excellent problem‑solving, decision‑making, and analytical skills.
Strong business acumen and willingness to learn Berlin Packaging’s business, products, customers and suppliers.
Strong interpersonal and communication skills, including written, verbal and active listening.
Highly organized and detail oriented.
Strong time‑management skills; prioritizes and follows up.
Operates with a sense of urgency.
Flexibility and openness to change and new ways of working.
High energy, positive attitude, and contribution to a positive team culture.
Self‑motivated; consistently strives to attain goals and seeks self‑improvement.
Technologically savvy.
How is our Account Coordinator role different than other Account Coordinator roles? A day in the life of a Berlin Account Coordinator could entail customer status meetings first thing in the morning followed by prioritizing production with manufacturers in the afternoon and closing the day by entering and billing purchase orders.
MN Base Pay Range $30 USD – $40 USD
Benefits
Competitive PTO, including vacation, personal days, holidays, and sick time.
Berlin Shared Ownership Plan.
Profit sharing.>
401(k) with company match.
Medical insurance, including dental insurance.
Health Savings Account (HSA).
Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses.
Vision insurance options.
Paid parental leave for up to 12 weeks.
Health club reimbursement.
Tuition reimbursement.
529 college savings plan.
Employee Assistance Program for mental health and well‑being.
Calm app to improve mental well‑being.
Employee referral program.
Company‑sponsored life insurance with optional voluntary life insurance.
Company‑sponsored short‑ and long‑term disability.
Additional Information At Berlin Packaging, we look at candidates’ skills but hire based on traits. We believe in hiring smart, passionate people who are thirsty for knowledge and enthusiastic to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Equal Employment Opportunity Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Salary Guideline and Sponsorship
Please note that any salary information shared is a general guideline only. Salaries are based on candidate skills, experience, and qualifications, as well as market and business considerations.
This position is not eligible for sponsorship.
Berlin Packaging maintains a smoke‑free workplace.
#J-18808-Ljbffr