CoolSys - Refrigeration and HVAC Systems
Representative 2, Call Center
CoolSys - Refrigeration and HVAC Systems, Phoenix, Arizona, United States, 85003
Overview
CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi‑site rollouts across states. Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!
Benefits
Competitive pay: $21-28/HR depending on experience.
Medical, Dental, Vision and Prescription coverage.
Paid vacation, holidays, and floating holiday.
401(K) with company match.
Company sponsored life insurance, as well as optional AD&D, short and long‑term disability.
Tuition reimbursement.
Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
Pet insurance.
Legal plan and ID theft protection.
Position Summary Distribute work to technicians based on skill, urgency, aging, geography and other cost factors. Own calls received from beginning to end. Follow company policies, procedures and practices related to dispatch. First point of contact for our customers. Responsible for managing incoming service requests via email and phone, accurately entering information into our system for dispatch.
Schedule Availability is between 1pm to 8am Arizona time, 7 days a week.
Responsibilities
Prioritize incoming calls.
Assign and dispatch technicians.
Work with Service Managers to address open calls.
Maintain proactive communication with customers regarding missed SLAs.
Verify nightly “on call” crew.
Understand the geography of the market and the technicians.
Qualifications
High school diploma/GED.
Minimum 6 months of experience in a fast‑paced customer service environment.
Certification from an accredited vocational‑technical or trade school a plus.
Strong computer (Excel/Outlook) skills.
Ability to handle multiple tasks concurrently.
Stay calm under pressure.
Able to actively listen and demonstrate empathy.
Highly organized and strong attention to detail.
Excellent verbal and written communication skills.
Strong sense of urgency.
“Can do” attitude and demonstrated commitment to get the job done.
Reliable and dependable.
Flexible schedule to work weekends, holidays or overtime as required.
Friendly and helpful demeanor.
Join Us Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
Connect with us on Facebook and X.
CoolSys is an EEO/AA Employer. All qualified individuals— including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics— are encouraged to apply. Pre‑employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal, state, or local law.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Facilities Services
Referrals increase your chances of interviewing at CoolSys by 2x.
#J-18808-Ljbffr
Benefits
Competitive pay: $21-28/HR depending on experience.
Medical, Dental, Vision and Prescription coverage.
Paid vacation, holidays, and floating holiday.
401(K) with company match.
Company sponsored life insurance, as well as optional AD&D, short and long‑term disability.
Tuition reimbursement.
Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
Pet insurance.
Legal plan and ID theft protection.
Position Summary Distribute work to technicians based on skill, urgency, aging, geography and other cost factors. Own calls received from beginning to end. Follow company policies, procedures and practices related to dispatch. First point of contact for our customers. Responsible for managing incoming service requests via email and phone, accurately entering information into our system for dispatch.
Schedule Availability is between 1pm to 8am Arizona time, 7 days a week.
Responsibilities
Prioritize incoming calls.
Assign and dispatch technicians.
Work with Service Managers to address open calls.
Maintain proactive communication with customers regarding missed SLAs.
Verify nightly “on call” crew.
Understand the geography of the market and the technicians.
Qualifications
High school diploma/GED.
Minimum 6 months of experience in a fast‑paced customer service environment.
Certification from an accredited vocational‑technical or trade school a plus.
Strong computer (Excel/Outlook) skills.
Ability to handle multiple tasks concurrently.
Stay calm under pressure.
Able to actively listen and demonstrate empathy.
Highly organized and strong attention to detail.
Excellent verbal and written communication skills.
Strong sense of urgency.
“Can do” attitude and demonstrated commitment to get the job done.
Reliable and dependable.
Flexible schedule to work weekends, holidays or overtime as required.
Friendly and helpful demeanor.
Join Us Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
Connect with us on Facebook and X.
CoolSys is an EEO/AA Employer. All qualified individuals— including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics— are encouraged to apply. Pre‑employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal, state, or local law.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Facilities Services
Referrals increase your chances of interviewing at CoolSys by 2x.
#J-18808-Ljbffr