CoolSys - Refrigeration and HVAC Systems
Dispatcher 2
CoolSys - Refrigeration and HVAC Systems, Anaheim, California, United States, 92808
Overview
CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.
Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi‑site rollouts across states.
Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.
CoolSys was named one of America’s Greatest Workplaces by Newsweek.
Benefits We offer the following employee benefits packages:
Competitive pay: $25-$38/hr – DOE
Medical, Dental, Vision and Prescription coverage
Paid vacation, holidays, and floating holiday
401(k)
Company‑sponsored life insurance, optional AD&D, short and long‑term disability
Tuition reimbursement
Employee discounts on vehicles, hotels, theme parks, select cell phone bills and more
Pet insurance
Legal Plan, and ID Theft Protection
Responsibilities The Dispatcher 2 is responsible for overseeing the daily coordination and distribution of work to Technicians, ensuring efficient service delivery, and supporting dispatch team operations.
Key Duties:
Evaluate and prioritize service requests, considering urgency, customer impact, SLA requirements, and resource constraints.
Direct service calls to technicians, balancing skills, workloads, geographic locations, and availability to optimize efficiency.
Collaborate with Service Managers and dispatch team members to resolve escalations and align resources with operational needs.
Ensure compliance with SLAs and proactively address potential delays.
Serve as point of escalation for complex or high‑priority service issues.
Generate and review operational performance reports, identify opportunities for improvement, and recommend solutions.
Conduct regular reviews of incomplete service calls for timely follow‑up.
Assist in maintaining and updating “on‑call” schedules and verify coverage for all service areas.
Support scheduling and completion of preventative maintenance tasks in collaboration with Service Managers.
Develop a thorough understanding of market geography, technician expertise, and resource availability to enhance dispatch efficiency.
Provide mentorship and training to dispatch team members, ensuring consistent application of best practices and policies.
Perform additional tasks and responsibilities as assigned to support the team and operations.
Qualifications
High school diploma or equivalent experience.
Associate’s degree or technical certification in a related field (preferred).
Technical (refrigeration) expertise (preferred).
Work Experience / Skills
3‑5 years of experience in dispatch operations, customer service, or a related field, preferably in a technical service environment.
Proven ability to prioritize and manage multiple tasks in a fast‑paced environment.
Strong organizational skills and attention to detail for accurate scheduling and reporting.
Excellent communication skills, both written and verbal, with ability to maintain professional relationships with customers and internal teams.
Strong problem‑solving skills and ability to remain calm under pressure.
Demonstrated ability to work collaboratively in a team environment and provide mentorship to peers.
Flexibility to adapt to changing priorities and work occasional evenings, weekends, or on‑call shifts as needed.
Understanding and ability to follow all company policies and procedures, and all applicable State and Federal laws.
Proficiency in typical business tools including e‑mail, Word, Excel, etc.
Physical Demands and Work Environment The role requires standing, sitting, walking, talking, hearing, using hands and fingers to operate office equipment. Employees may occasionally reach, stoop, kneel and lift up to 10 pounds or up to 25 pounds. Specific vision abilities: close vision and color vision.
This job operates in a clean, well‑lit and climate‑controlled professional office environment with minimal physical hazards and noise.
Join Us Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Facilities Services
CoolSys is an EEO/AA Employer. All qualified individuals — including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics — are encouraged to apply.
Pre‑employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.
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Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi‑site rollouts across states.
Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.
CoolSys was named one of America’s Greatest Workplaces by Newsweek.
Benefits We offer the following employee benefits packages:
Competitive pay: $25-$38/hr – DOE
Medical, Dental, Vision and Prescription coverage
Paid vacation, holidays, and floating holiday
401(k)
Company‑sponsored life insurance, optional AD&D, short and long‑term disability
Tuition reimbursement
Employee discounts on vehicles, hotels, theme parks, select cell phone bills and more
Pet insurance
Legal Plan, and ID Theft Protection
Responsibilities The Dispatcher 2 is responsible for overseeing the daily coordination and distribution of work to Technicians, ensuring efficient service delivery, and supporting dispatch team operations.
Key Duties:
Evaluate and prioritize service requests, considering urgency, customer impact, SLA requirements, and resource constraints.
Direct service calls to technicians, balancing skills, workloads, geographic locations, and availability to optimize efficiency.
Collaborate with Service Managers and dispatch team members to resolve escalations and align resources with operational needs.
Ensure compliance with SLAs and proactively address potential delays.
Serve as point of escalation for complex or high‑priority service issues.
Generate and review operational performance reports, identify opportunities for improvement, and recommend solutions.
Conduct regular reviews of incomplete service calls for timely follow‑up.
Assist in maintaining and updating “on‑call” schedules and verify coverage for all service areas.
Support scheduling and completion of preventative maintenance tasks in collaboration with Service Managers.
Develop a thorough understanding of market geography, technician expertise, and resource availability to enhance dispatch efficiency.
Provide mentorship and training to dispatch team members, ensuring consistent application of best practices and policies.
Perform additional tasks and responsibilities as assigned to support the team and operations.
Qualifications
High school diploma or equivalent experience.
Associate’s degree or technical certification in a related field (preferred).
Technical (refrigeration) expertise (preferred).
Work Experience / Skills
3‑5 years of experience in dispatch operations, customer service, or a related field, preferably in a technical service environment.
Proven ability to prioritize and manage multiple tasks in a fast‑paced environment.
Strong organizational skills and attention to detail for accurate scheduling and reporting.
Excellent communication skills, both written and verbal, with ability to maintain professional relationships with customers and internal teams.
Strong problem‑solving skills and ability to remain calm under pressure.
Demonstrated ability to work collaboratively in a team environment and provide mentorship to peers.
Flexibility to adapt to changing priorities and work occasional evenings, weekends, or on‑call shifts as needed.
Understanding and ability to follow all company policies and procedures, and all applicable State and Federal laws.
Proficiency in typical business tools including e‑mail, Word, Excel, etc.
Physical Demands and Work Environment The role requires standing, sitting, walking, talking, hearing, using hands and fingers to operate office equipment. Employees may occasionally reach, stoop, kneel and lift up to 10 pounds or up to 25 pounds. Specific vision abilities: close vision and color vision.
This job operates in a clean, well‑lit and climate‑controlled professional office environment with minimal physical hazards and noise.
Join Us Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Facilities Services
CoolSys is an EEO/AA Employer. All qualified individuals — including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics — are encouraged to apply.
Pre‑employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.
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