Grand Fitness
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Front Desk Sales Associate
role at Grand Fitness.
Grand Fitness Partners, founded in 2010, is a leading Planet Fitness franchise operating over 92 locations. We are committed to enhancing people’s lives by offering a high‑quality fitness experience in a welcoming, non‑intimidating environment.
About the Role As a Front Desk Sales Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” experience.
Key Responsibilities
Greet members and guests as they enter and exit the club; assist with questions or concerns during check‑in.
Promote our Judgement Free Zone® by connecting with members, offering assistance, and supporting their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, escalated to a Manager.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective member calls and tours; assess membership needs.
Execute retail transactions accurately and drive sales goals.
Perform regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked, and clutter‑free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; promptly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets).
Benefits
On‑Demand Pay
Medical, Dental and Vision insurance (full‑time employees only)
Employee perks and discount program
Free Black Card Membership
401(k) Plan Savings plan
Requirements
6‑12 months of experience in a customer service environment is preferred.
Must be 18 years of age.
Willing to become CPR/AED Certified (training provided by Planet Fitness).
Basic computer proficiency.
Ability to lift up to 50 pounds.
Ability to walk and stand for prolonged periods of time.
Ability to continuously talk in person or on the phone during the shift.
Will occasionally encounter cleaning chemicals during the shift.
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state, and local laws.
Additional Information
Salary: $14.00 Per Hour
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industry: Wellness and Fitness Services
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Front Desk Sales Associate
role at Grand Fitness.
Grand Fitness Partners, founded in 2010, is a leading Planet Fitness franchise operating over 92 locations. We are committed to enhancing people’s lives by offering a high‑quality fitness experience in a welcoming, non‑intimidating environment.
About the Role As a Front Desk Sales Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” experience.
Key Responsibilities
Greet members and guests as they enter and exit the club; assist with questions or concerns during check‑in.
Promote our Judgement Free Zone® by connecting with members, offering assistance, and supporting their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, escalated to a Manager.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective member calls and tours; assess membership needs.
Execute retail transactions accurately and drive sales goals.
Perform regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked, and clutter‑free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; promptly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets).
Benefits
On‑Demand Pay
Medical, Dental and Vision insurance (full‑time employees only)
Employee perks and discount program
Free Black Card Membership
401(k) Plan Savings plan
Requirements
6‑12 months of experience in a customer service environment is preferred.
Must be 18 years of age.
Willing to become CPR/AED Certified (training provided by Planet Fitness).
Basic computer proficiency.
Ability to lift up to 50 pounds.
Ability to walk and stand for prolonged periods of time.
Ability to continuously talk in person or on the phone during the shift.
Will occasionally encounter cleaning chemicals during the shift.
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state, and local laws.
Additional Information
Salary: $14.00 Per Hour
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industry: Wellness and Fitness Services
#J-18808-Ljbffr