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PF Miami Developers LLC

Front Desk

PF Miami Developers LLC, Miami Gardens, Florida, United States

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Job Type: Part‑time

Job Description Who Are We:

Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 92+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non‑intimidating environment.

Who You Are:

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®. As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" experience!

Responsibilities

Greet members and guests as they enter and exit the club; assist them with any questions or concerns as they check in.

Help promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.

Resolve member concerns and, when necessary, elevate issues to a Manager.

Answer phones in a friendly manner and assist callers with their inquiries.

Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collection of unpaid balances, and transfer of memberships.

Perform prospective member calls and tours; assess their membership needs.

Execute retail transactions with accuracy and drive sales goals.

Maintain regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities—this includes communal spaces and your assigned area.

Ensure restrooms are clean, sanitized, stocked, and clutter‑free by following the routine cleaning schedule.

Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.

Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).

Benefits

On‑Demand Pay

Medical, Dental and Vision insurance (full‑time employees only)

Employee perks and discount program

Free Black Card Membership

401(K) Plan Savings plan

Requirements

6–12 months of experience in a customer service environment is preferred

Must be 18 years of age

Willing to become CPR/AED certified (training provided by Planet Fitness)

Basic computer proficiency

Ability to lift up to 50 pounds

Ability to walk and stand for prolonged periods of time

Ability to continuously talk in person or on the phone during your shift

Will occasionally encounter cleaning chemicals during your shift

Background Check This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.

Salary $14.00 per hour

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