Alaska State Troopers
Eligibility Technician 1 (PCN 068107M)
Alaska State Troopers, Anchorage, Alaska, United States, 99507
This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged to Apply.
Welcome to the Department of Health! We’d be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today!
This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify.
We invite you to watch our Welcome to DPA video here: https://vimeo.com/1023052645?share=copy
What You Will Be Doing
This role is an entry-level eligibility position that handles case management and workflows, characterized by limited interpretation and application of policies and procedures. As the first point of contact for clients across all access points (e.g., Virtual Contact Center, lobby, and non‑lobby), you will perform entry‑level, technical eligibility determination work that requires applying attention to detail, following policy, regulations, and processes to ensure Alaskans in need receive timely determinations of benefits, correct information, and guidance to resources. Mission and Values/Culture
The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with basic living expenses and promoting self‑sufficiency. We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity. We are responsible managers of the public programs entrusted to us. We aim to achieve success by focusing on continuous improvement. Benefits of Joining Our Team
The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. We believe in career growth opportunities and advancement within our division. We provide a competitive benefit package, flexible work schedules, and job stability. Working Environment You Can Expect
This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. You will work with other well‑trained staff who support our agency's mission and values, and in an environment of mutual respect and trust, where management believes staff are the agency’s most valuable resource and encourages them to participate in decisions affecting their work. Who We Are Looking For
Attention to Detail:
Is thorough when performing work and conscientious about attending to detail. Computer Skills:
Uses computers, software applications, databases, and automated systems to accomplish work. Customer Service:
Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Interpersonal Skills:
Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Self‑Management:
Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 1: https://www.governmentjobs.com/careers/Alaska/classspecs Minimum Experience Requirements
One year of experience that included applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work. AND/OR Experience that included extensive person‑to‑person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals, or performing similar work. Substitution
Post‑secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month). At the time of the interview, please provide the following:
Three (3) professional references whom we may contact by phone, one (1) of whom must be your current or most recent supervisor, if not already provided in the application. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment. EEO Statement
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal‑opportunity employer. Hiring Manager Contact
Caela Moore / Eligibility Technician 2 – Workload Supervisor Phone: 800-478-7778 ext. 4800 Email: caela.moore@alaska.gov
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This role is an entry-level eligibility position that handles case management and workflows, characterized by limited interpretation and application of policies and procedures. As the first point of contact for clients across all access points (e.g., Virtual Contact Center, lobby, and non‑lobby), you will perform entry‑level, technical eligibility determination work that requires applying attention to detail, following policy, regulations, and processes to ensure Alaskans in need receive timely determinations of benefits, correct information, and guidance to resources. Mission and Values/Culture
The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with basic living expenses and promoting self‑sufficiency. We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity. We are responsible managers of the public programs entrusted to us. We aim to achieve success by focusing on continuous improvement. Benefits of Joining Our Team
The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. We believe in career growth opportunities and advancement within our division. We provide a competitive benefit package, flexible work schedules, and job stability. Working Environment You Can Expect
This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. You will work with other well‑trained staff who support our agency's mission and values, and in an environment of mutual respect and trust, where management believes staff are the agency’s most valuable resource and encourages them to participate in decisions affecting their work. Who We Are Looking For
Attention to Detail:
Is thorough when performing work and conscientious about attending to detail. Computer Skills:
Uses computers, software applications, databases, and automated systems to accomplish work. Customer Service:
Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Interpersonal Skills:
Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Self‑Management:
Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 1: https://www.governmentjobs.com/careers/Alaska/classspecs Minimum Experience Requirements
One year of experience that included applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work. AND/OR Experience that included extensive person‑to‑person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals, or performing similar work. Substitution
Post‑secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month). At the time of the interview, please provide the following:
Three (3) professional references whom we may contact by phone, one (1) of whom must be your current or most recent supervisor, if not already provided in the application. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment. EEO Statement
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal‑opportunity employer. Hiring Manager Contact
Caela Moore / Eligibility Technician 2 – Workload Supervisor Phone: 800-478-7778 ext. 4800 Email: caela.moore@alaska.gov
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