Floor & Decor
Connected Customer Supervisor
Floor & Decor, Murrells Inlet, South Carolina, United States, 29875
Overview
The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience. Key Responsibilities
Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out) Lead inventory management and accuracy throughout the store Process customer refunds and exchanges according to established guidelines Oversee signage updates and price changes for store SKU’s Assist customers with product selection and answer product related questions Partner with management to determine which products need SKUs, price changes and need to be returned Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system Review shipping and receiving documents for accuracy Audit reports including inventory control, return of sale, and void reports Monitor incoming and outgoing trucks logs Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station Return products to the correct in store location after customer merchandise returns Clean and stock products according to Floor & Decor’s standards Point of contact for e-commerce team members to contact regarding inventory availability in the store Responsible for supervising inventory movement within the store Available to open and/or close store in an effective manner Qualifications
Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience High school diploma and/or GED Minimum of 2 years of computer experience in a work environment Benefits
Based on eligibility, associates may opt into benefits coverage 401(k) Bonus opportunities at every level Work Conditions
Warehouse environment with moving vehicles; noise level typically quiet to moderate Potential car travel to other stores for support Flexible hours to fit around your schedule On the job training Opportunity for advancement Physical/Sensory Requirements
Ability to lift 25 pounds or more on a consistent basis Ability to sit, squat or stand for long periods of time; frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl Equal Employment Opportunity
Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. Store Hours
Monday - Friday: 7:00 AM - 8:00 PM Saturday: 8:00 AM - 7:00 PM Sunday: 10:00 AM - 6:00 PM
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The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience. Key Responsibilities
Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out) Lead inventory management and accuracy throughout the store Process customer refunds and exchanges according to established guidelines Oversee signage updates and price changes for store SKU’s Assist customers with product selection and answer product related questions Partner with management to determine which products need SKUs, price changes and need to be returned Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system Review shipping and receiving documents for accuracy Audit reports including inventory control, return of sale, and void reports Monitor incoming and outgoing trucks logs Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station Return products to the correct in store location after customer merchandise returns Clean and stock products according to Floor & Decor’s standards Point of contact for e-commerce team members to contact regarding inventory availability in the store Responsible for supervising inventory movement within the store Available to open and/or close store in an effective manner Qualifications
Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience High school diploma and/or GED Minimum of 2 years of computer experience in a work environment Benefits
Based on eligibility, associates may opt into benefits coverage 401(k) Bonus opportunities at every level Work Conditions
Warehouse environment with moving vehicles; noise level typically quiet to moderate Potential car travel to other stores for support Flexible hours to fit around your schedule On the job training Opportunity for advancement Physical/Sensory Requirements
Ability to lift 25 pounds or more on a consistent basis Ability to sit, squat or stand for long periods of time; frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl Equal Employment Opportunity
Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. Store Hours
Monday - Friday: 7:00 AM - 8:00 PM Saturday: 8:00 AM - 7:00 PM Sunday: 10:00 AM - 6:00 PM
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