Floor & Decor
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Connected Customer Supervisor
role at
Floor & Decor
Purpose The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e‑commerce support, and provide customers with an exceptional shopping experience.
Successful Connected Customer Supervisors Are
Team builders
Customer service champions
Detail oriented and highly organized
Excellent communication and listening skills
Minimum Eligibility Requirements
Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience
High school diploma and/or GED
Minimum of 2 years of computer experience in a work environment
Essential Job Functions
Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
Demonstrate a thorough understanding and compliance of all customer service‑related standard operating procedures (cashiering, credit and close‑out)
Lead inventory management and accuracy throughout the store
Process customer refunds and exchanges according to established guidelines
Oversee signage updates and price changes for store SKU’s
Assist customers with product selection and answer product‑related questions
Partner with management to determine which products need SKUs, price changes and need to be returned
Research all inventory‑related discrepancies and make appropriate adjustments in the inventory tracking system
Review shipping and receiving documents for accuracy
Audit reports including inventory control, return of sale, and void reports
Monitor incoming and outgoing truck logs
Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
Create and maintain store signage and pricing using Tags‑On‑Demand (TOD) mobile printing station
Return products to the correct in‑store location after customer merchandise returns
Clean and stock products according to Floor & Decor’s standards
Point of contact for e‑commerce team members regarding inventory availability in the store
Responsible for supervising inventory movement within the store
Available to open and/or close store in an effective manner
Benefits Offered
Based on eligibility, associates may opt into benefits coverage.
401k.
Bonus opportunities at every level.
Working Conditions (travel & environment)
While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Potential car travel to other stores for support.
Flexible hours to fit around your schedule.
On‑the‑job training.
Opportunity for advancement.
Our people are our most important asset and we pride ourselves in teamwork.
Our diverse perspectives and experiences are vital to our success, and Floor & Decor is committed to creating an inclusive culture.
Physical/Sensory Requirements
Ability to lift 25 pounds or more on a consistent basis.
Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Equal Employment Opportunity Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours Monday - Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Pickup Hours Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
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Connected Customer Supervisor
role at
Floor & Decor
Purpose The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e‑commerce support, and provide customers with an exceptional shopping experience.
Successful Connected Customer Supervisors Are
Team builders
Customer service champions
Detail oriented and highly organized
Excellent communication and listening skills
Minimum Eligibility Requirements
Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience
High school diploma and/or GED
Minimum of 2 years of computer experience in a work environment
Essential Job Functions
Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
Demonstrate a thorough understanding and compliance of all customer service‑related standard operating procedures (cashiering, credit and close‑out)
Lead inventory management and accuracy throughout the store
Process customer refunds and exchanges according to established guidelines
Oversee signage updates and price changes for store SKU’s
Assist customers with product selection and answer product‑related questions
Partner with management to determine which products need SKUs, price changes and need to be returned
Research all inventory‑related discrepancies and make appropriate adjustments in the inventory tracking system
Review shipping and receiving documents for accuracy
Audit reports including inventory control, return of sale, and void reports
Monitor incoming and outgoing truck logs
Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
Create and maintain store signage and pricing using Tags‑On‑Demand (TOD) mobile printing station
Return products to the correct in‑store location after customer merchandise returns
Clean and stock products according to Floor & Decor’s standards
Point of contact for e‑commerce team members regarding inventory availability in the store
Responsible for supervising inventory movement within the store
Available to open and/or close store in an effective manner
Benefits Offered
Based on eligibility, associates may opt into benefits coverage.
401k.
Bonus opportunities at every level.
Working Conditions (travel & environment)
While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Potential car travel to other stores for support.
Flexible hours to fit around your schedule.
On‑the‑job training.
Opportunity for advancement.
Our people are our most important asset and we pride ourselves in teamwork.
Our diverse perspectives and experiences are vital to our success, and Floor & Decor is committed to creating an inclusive culture.
Physical/Sensory Requirements
Ability to lift 25 pounds or more on a consistent basis.
Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Equal Employment Opportunity Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours Monday - Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Pickup Hours Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
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