Freedom Boat Club
Job Description
We have 7 locations on the Puget Sound throughout Washington and 4 on Lake Washington and Lake Union!
Seattle (x4)
Tacoma
Edmonds
Kirkland
Olympia
Port Orchard
Poulsbo
Everett
Company Core Focus & Values
We CRUSH 'boating made simple' because life is better on the water!
Great Attitude
Excellence
Teamwork
Remarkable Service
Trustworthy
Year-round, full-time positions available - We have various dock management positions around the state, and we're especially interested in Club Managers and Assistant Dock Managers. Additionally, we're looking to fill other management and assistant positions throughout the company. Our Club Managers are direct supervisors of their Assistant Dock Manager(s) and a team of Dockmasters. An outline of the job duties is listed below.
A typical day as a Dockmaster at FBC : Customer service is a must. Meet and greet every member with a smile and always be of assistance. Arrive at work, check and fuel vessels. Prep all vessels (board the vessel, start the boat, ensure all systems are functional, all safety gear is on board the vessel, and the vessel is in proper working order). Assist members and guests on and off boats with any equipment they may have. Complete a thorough checkout via our electronic reservation system on company iPads. Complete a thorough check-in / finalization and obtain electronic funds for members' fuel consumption. Clean the vessel thoroughly upon return. Answer and field any questions from members in person or on the phone. Perform minor maintenance on boats to ensure basic safety systems are operational. The day will typically start at 8 : 00 am and end at or around sunset.
DUTIES INCLUDE BUT ARE NOT LIMITED TO
Lead a team of Dockmasters at their club location (including hiring, training, scheduling, etc.)
Maintain host marina relations and prioritize being an excellent neighbor to all
Maintain and care for a fleet of vessels
Provide remarkable and memorable customer service to members on and off the boats
Administrative needs for their location (budget, inventory, etc.)
In addition to the Assistant Dock Manager responsibilities, they also will be a Dockmaster themselves :
Greet members in a friendly, upbeat, courteous, and professional manner
Assist members in boarding / un-boarding boats with an emphasis on safety
Check-out members using a handheld computer tablet
Perform check of equipment on board (life vests, anchors, dock lines, etc.)
Check-in members returning with boats and charge a credit card for fuel payment
Familiarize yourself with local waters to provide essential chart guidance to members
Drive boats between slips and fuel dock
Fuel boats at the marina fuel dock
Clean boats and stage equipment for their next outing
Deep clean boats as needed
Daily clerical work to prepare reservation log, fuel log, and weather reports
Weekend / Holiday shifts required (FBC is open weekends and most holidays)
QUALIFICATIONS
High School diploma
Must be at least 21 years old
Willingness to promote company values and be a team leader with excellence
Boating experience or a love for boating (we train boat driving / operating)
Ability to perform minor boat maintenance like bilge pumps, fuses, fluids, etc. (we train this)
Physical ability to lift / carry up to 30 lbs regularly
Physical ability to board and un-board boats dozens of times per day
Physical ability to clean boats, often using a handle-mounted brush and water hose
Physical ability to kneel / stoop to clean the interior of boat compartments and secure boats
Vision adequate to read / manipulate hand-held computer tablets in bright sunlight
Have a mobile device to use company communication apps outside work (Slack, ADP, etc.)
Ability to maintain a calm, positive attitude during periods of high activity
Highly effective communications skills and friendly customer service is required
Must be a self-starter and capable of working unsupervised occasionally
High attention to detail
Maintain a clean work area
Control the traffic in the marina area and assist customers with docking boats
Always operate with an emphasis on guest hospitality
Use the "clean as you go" method when performing your work duties
Adhere to all safety policies
Maintain a cooperative, team attitude in working with supervisors and fellow employees
Maintain a positive attitude toward the dock and the job being performed
Compensation $18.50 - $21 per hour plus tips
Upon successful review, Full-Time and Year-Round Assistant Dock Managers may be eligible for participation in our group medical & dental insurance plan. Additionally, our Dock Managers & Assistants may earn PTO and are paid holiday breaks.
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Seattle (x4)
Tacoma
Edmonds
Kirkland
Olympia
Port Orchard
Poulsbo
Everett
Company Core Focus & Values
We CRUSH 'boating made simple' because life is better on the water!
Great Attitude
Excellence
Teamwork
Remarkable Service
Trustworthy
Year-round, full-time positions available - We have various dock management positions around the state, and we're especially interested in Club Managers and Assistant Dock Managers. Additionally, we're looking to fill other management and assistant positions throughout the company. Our Club Managers are direct supervisors of their Assistant Dock Manager(s) and a team of Dockmasters. An outline of the job duties is listed below.
A typical day as a Dockmaster at FBC : Customer service is a must. Meet and greet every member with a smile and always be of assistance. Arrive at work, check and fuel vessels. Prep all vessels (board the vessel, start the boat, ensure all systems are functional, all safety gear is on board the vessel, and the vessel is in proper working order). Assist members and guests on and off boats with any equipment they may have. Complete a thorough checkout via our electronic reservation system on company iPads. Complete a thorough check-in / finalization and obtain electronic funds for members' fuel consumption. Clean the vessel thoroughly upon return. Answer and field any questions from members in person or on the phone. Perform minor maintenance on boats to ensure basic safety systems are operational. The day will typically start at 8 : 00 am and end at or around sunset.
DUTIES INCLUDE BUT ARE NOT LIMITED TO
Lead a team of Dockmasters at their club location (including hiring, training, scheduling, etc.)
Maintain host marina relations and prioritize being an excellent neighbor to all
Maintain and care for a fleet of vessels
Provide remarkable and memorable customer service to members on and off the boats
Administrative needs for their location (budget, inventory, etc.)
In addition to the Assistant Dock Manager responsibilities, they also will be a Dockmaster themselves :
Greet members in a friendly, upbeat, courteous, and professional manner
Assist members in boarding / un-boarding boats with an emphasis on safety
Check-out members using a handheld computer tablet
Perform check of equipment on board (life vests, anchors, dock lines, etc.)
Check-in members returning with boats and charge a credit card for fuel payment
Familiarize yourself with local waters to provide essential chart guidance to members
Drive boats between slips and fuel dock
Fuel boats at the marina fuel dock
Clean boats and stage equipment for their next outing
Deep clean boats as needed
Daily clerical work to prepare reservation log, fuel log, and weather reports
Weekend / Holiday shifts required (FBC is open weekends and most holidays)
QUALIFICATIONS
High School diploma
Must be at least 21 years old
Willingness to promote company values and be a team leader with excellence
Boating experience or a love for boating (we train boat driving / operating)
Ability to perform minor boat maintenance like bilge pumps, fuses, fluids, etc. (we train this)
Physical ability to lift / carry up to 30 lbs regularly
Physical ability to board and un-board boats dozens of times per day
Physical ability to clean boats, often using a handle-mounted brush and water hose
Physical ability to kneel / stoop to clean the interior of boat compartments and secure boats
Vision adequate to read / manipulate hand-held computer tablets in bright sunlight
Have a mobile device to use company communication apps outside work (Slack, ADP, etc.)
Ability to maintain a calm, positive attitude during periods of high activity
Highly effective communications skills and friendly customer service is required
Must be a self-starter and capable of working unsupervised occasionally
High attention to detail
Maintain a clean work area
Control the traffic in the marina area and assist customers with docking boats
Always operate with an emphasis on guest hospitality
Use the "clean as you go" method when performing your work duties
Adhere to all safety policies
Maintain a cooperative, team attitude in working with supervisors and fellow employees
Maintain a positive attitude toward the dock and the job being performed
Compensation $18.50 - $21 per hour plus tips
Upon successful review, Full-Time and Year-Round Assistant Dock Managers may be eligible for participation in our group medical & dental insurance plan. Additionally, our Dock Managers & Assistants may earn PTO and are paid holiday breaks.
#J-18808-Ljbffr