ImageFIRST
Join to apply for the Delivery Advocate – Hospital role at ImageFIRST
Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC‑accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Responsibilities & Qualifications This is a service‑oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive strategies. The role involves growing existing customer programs, providing prompt, effective solutions to customer needs, maximizing route revenue through improved time management and upgraded product mix, maximizing contract terms by identifying changes in programs that require updated paperwork, and acting as ImageFIRST’s “face” to our customers and potential customers.
Schedule: Mon, Wed, Fri. Saturday and Sunday. (start time depending on route) 5:30 AM – 8:30 AM. to end of delivery route
Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
Customer Relationships: Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
Route: Productivity and revenue – operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
Load truck: Organization, maintain route books
Truck Maintenance: Timely communication of repairs, PM, accidents
Minimum Qualifications
Ability to lift 25 pounds on a frequent basis
Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe
Ability to drive a commercial motor vehicle for up to 10 hours on a daily basis
High School Diploma or equivalent
Valid driver’s license and excellent driving record
Sense of direction/knowledge of area
Professional appearance
Exceptional customer service skills
Good communication skills
Company Values & Benefits
Be respectful: value all we come in contact with
Be remarkable: create a positive moment with every interaction
Be safe: keep ourselves and those around us safe
Be honest: be guided by truthfulness in all we do
Competitive pay
Medical, dental, vision
Pet, Legal, and Hospital Indemnity Insurance
401(k) (match)
Paid Time Off Package
Great company culture
Collaborative team environment
EOE / Drug‑Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
Senior level: Entry level
Employment type: Full‑time
Job function: Operations
Industry: Hospitals and Health Care
Location: Kansas City, MO
Referrals increase your chances of interviewing at ImageFIRST by 2x
#J-18808-Ljbffr
Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC‑accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Responsibilities & Qualifications This is a service‑oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive strategies. The role involves growing existing customer programs, providing prompt, effective solutions to customer needs, maximizing route revenue through improved time management and upgraded product mix, maximizing contract terms by identifying changes in programs that require updated paperwork, and acting as ImageFIRST’s “face” to our customers and potential customers.
Schedule: Mon, Wed, Fri. Saturday and Sunday. (start time depending on route) 5:30 AM – 8:30 AM. to end of delivery route
Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
Customer Relationships: Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
Route: Productivity and revenue – operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
Load truck: Organization, maintain route books
Truck Maintenance: Timely communication of repairs, PM, accidents
Minimum Qualifications
Ability to lift 25 pounds on a frequent basis
Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe
Ability to drive a commercial motor vehicle for up to 10 hours on a daily basis
High School Diploma or equivalent
Valid driver’s license and excellent driving record
Sense of direction/knowledge of area
Professional appearance
Exceptional customer service skills
Good communication skills
Company Values & Benefits
Be respectful: value all we come in contact with
Be remarkable: create a positive moment with every interaction
Be safe: keep ourselves and those around us safe
Be honest: be guided by truthfulness in all we do
Competitive pay
Medical, dental, vision
Pet, Legal, and Hospital Indemnity Insurance
401(k) (match)
Paid Time Off Package
Great company culture
Collaborative team environment
EOE / Drug‑Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
Senior level: Entry level
Employment type: Full‑time
Job function: Operations
Industry: Hospitals and Health Care
Location: Kansas City, MO
Referrals increase your chances of interviewing at ImageFIRST by 2x
#J-18808-Ljbffr