Texas Health and Human Services
Staff Services Officer for Application Services
Texas Health and Human Services, Austin, Texas, us, 78716
Staff Services Officer III
Functional Title:
Staff Services Officer for Application Services
Agency:
Health & Human Services Commission
Department:
SHARED SERVICES/RESOURCE MGMT
Posting Number:
12274
Posting Audience:
Internal and External
Occupational Category:
Business and Financial Operations
Salary Group:
TEXAS-B-19
Salary Range:
$4,020.33 - $5,594.00 per month
Pay Frequency:
Monthly
Shift:
Day
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Nonexempt
Facility Location:
Austin, TX
Job Location Address:
4601 W GUADALUPE ST, Austin, TX 78751
Closing Date:
03/23/2026
Reports to:
Deputy Chief Information Officer of Application Services
Key Responsibilities
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other work as required.
Oversees day-to-day activities and manages the division's administrative operations; takes initiative in determining the best approach to solving complex issues, handles administrative issues; provides clarification of assignments and answers questions which include budget management, procurement, and similar subject matters; ensures timely completion of division's assignments and provides supervisor of assignment status. Reviews, approves, and assigns appropriate funding information to travel vouchers, invoices, contracts, and purchase requests, ensuring accuracy and sufficient justification to adhere to policy and procedure. Responds to internal and external inquiries. Provides and ensures a high level of confidentiality in all matters. (20%)
Designs, implements, and maintains office policies by establishing standards and procedures. Develops schedules, priorities, standards, and evaluation of standards for achieving short-term and long-term goals. Analyzes internal processes, develops recommendations, and implements procedural and policy changes to improve operations. Identifies issues and risks and makes recommendations for changes to daily operations. (15%)
Manages and coordinates the quarterly IT Procurement Forecast and Action Plan (PFAP) for Application Services, ensuring accurate and timely submission. Assists leadership with all staff onboarding and offboarding, including scheduling and coordinating panel interviews, conducting reference checks, issuing in-basket exercises, ordering and returning equipment, and collaborating with recruitment staff. Coordinates training and conference requests for Application Services staff and assists with registrations. (25%)
Develops and oversees the preparation and review of operational and special reports. Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends and recommending process and policy improvements. Assists supervisor in establishing short-term and long-term goals and objectives for operational functions. Prepares, reviews, edits, and tracks high quality written documents, including project updates, summaries, memoranda, status updates, presentations, agendas, and special reports. Provides direction and reviews work products.
Prepares and maintains organizational charts. (20%)
Serves as liaison to other program staff and other agencies. Provides advanced consultative services and technical assistance to staff (internal and other HHSC divisions) in the development and implementation activities and initiatives. Identifies issues and facilitates appropriate action, including completion of executive level assignments. Plans, analyzes, and executes special and administrative assignments and projects. (15%)
Maintains appointment calendar, schedules and coordinates meetings, coordinates travel arrangements, and processes travel reimbursements. Responsible for preparing meeting packets, disseminating meeting information and track action items through completion. Plans and coordinates office events. (5%)
Knowledge, Skills, and Abilities
Knowledge of modern methods of office administration.
Knowledge of state government structure and functioning.
Knowledge of human resources policies and procedures.
Knowledge of policies and procedures for inventory and record keeping.
Knowledge of proper English usage, spelling, grammar and punctuation.
Skill in building and maintaining effective working relationships, exercising professional judgment, tact, discretion and diplomacy.
Skill in developing document management/tracking systems.
Skill in independently prioritizing, planning, coordinating, and organizing multiple tasks simultaneously and quickly adapting to changes and timeframes.
Skill in the use of computer and office equipment.
Highly proficient computer skills including Word, Excel, PowerPoint, Outlook, Teams, Visio, and SharePoint.
Skill in PowerBI is a plus.
Ability to communicate effectively, both orally and in writing.
Ability to use initiative and independent judgment within established policies and procedural guidelines.
Ability to interpret and apply policies and procedures.
Ability to analyze and solve work problems.
Ability to perform work with a high degree of attention to detail.
Ability to take initiative to improve processes, respond to urgent issues, and maintain confidentiality.
Initial Screening Criteria
5+ years of work experience in business process and operations coordination or office management is required.
5+ years of experience working for a large organization is required.
Current or previous state experience is preferred.
Additional Information Selected candidates must be legally authorized to work in the U.S. without sponsorship.
Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager.
Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
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Staff Services Officer for Application Services
Agency:
Health & Human Services Commission
Department:
SHARED SERVICES/RESOURCE MGMT
Posting Number:
12274
Posting Audience:
Internal and External
Occupational Category:
Business and Financial Operations
Salary Group:
TEXAS-B-19
Salary Range:
$4,020.33 - $5,594.00 per month
Pay Frequency:
Monthly
Shift:
Day
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Nonexempt
Facility Location:
Austin, TX
Job Location Address:
4601 W GUADALUPE ST, Austin, TX 78751
Closing Date:
03/23/2026
Reports to:
Deputy Chief Information Officer of Application Services
Key Responsibilities
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other work as required.
Oversees day-to-day activities and manages the division's administrative operations; takes initiative in determining the best approach to solving complex issues, handles administrative issues; provides clarification of assignments and answers questions which include budget management, procurement, and similar subject matters; ensures timely completion of division's assignments and provides supervisor of assignment status. Reviews, approves, and assigns appropriate funding information to travel vouchers, invoices, contracts, and purchase requests, ensuring accuracy and sufficient justification to adhere to policy and procedure. Responds to internal and external inquiries. Provides and ensures a high level of confidentiality in all matters. (20%)
Designs, implements, and maintains office policies by establishing standards and procedures. Develops schedules, priorities, standards, and evaluation of standards for achieving short-term and long-term goals. Analyzes internal processes, develops recommendations, and implements procedural and policy changes to improve operations. Identifies issues and risks and makes recommendations for changes to daily operations. (15%)
Manages and coordinates the quarterly IT Procurement Forecast and Action Plan (PFAP) for Application Services, ensuring accurate and timely submission. Assists leadership with all staff onboarding and offboarding, including scheduling and coordinating panel interviews, conducting reference checks, issuing in-basket exercises, ordering and returning equipment, and collaborating with recruitment staff. Coordinates training and conference requests for Application Services staff and assists with registrations. (25%)
Develops and oversees the preparation and review of operational and special reports. Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends and recommending process and policy improvements. Assists supervisor in establishing short-term and long-term goals and objectives for operational functions. Prepares, reviews, edits, and tracks high quality written documents, including project updates, summaries, memoranda, status updates, presentations, agendas, and special reports. Provides direction and reviews work products.
Prepares and maintains organizational charts. (20%)
Serves as liaison to other program staff and other agencies. Provides advanced consultative services and technical assistance to staff (internal and other HHSC divisions) in the development and implementation activities and initiatives. Identifies issues and facilitates appropriate action, including completion of executive level assignments. Plans, analyzes, and executes special and administrative assignments and projects. (15%)
Maintains appointment calendar, schedules and coordinates meetings, coordinates travel arrangements, and processes travel reimbursements. Responsible for preparing meeting packets, disseminating meeting information and track action items through completion. Plans and coordinates office events. (5%)
Knowledge, Skills, and Abilities
Knowledge of modern methods of office administration.
Knowledge of state government structure and functioning.
Knowledge of human resources policies and procedures.
Knowledge of policies and procedures for inventory and record keeping.
Knowledge of proper English usage, spelling, grammar and punctuation.
Skill in building and maintaining effective working relationships, exercising professional judgment, tact, discretion and diplomacy.
Skill in developing document management/tracking systems.
Skill in independently prioritizing, planning, coordinating, and organizing multiple tasks simultaneously and quickly adapting to changes and timeframes.
Skill in the use of computer and office equipment.
Highly proficient computer skills including Word, Excel, PowerPoint, Outlook, Teams, Visio, and SharePoint.
Skill in PowerBI is a plus.
Ability to communicate effectively, both orally and in writing.
Ability to use initiative and independent judgment within established policies and procedural guidelines.
Ability to interpret and apply policies and procedures.
Ability to analyze and solve work problems.
Ability to perform work with a high degree of attention to detail.
Ability to take initiative to improve processes, respond to urgent issues, and maintain confidentiality.
Initial Screening Criteria
5+ years of work experience in business process and operations coordination or office management is required.
5+ years of experience working for a large organization is required.
Current or previous state experience is preferred.
Additional Information Selected candidates must be legally authorized to work in the U.S. without sponsorship.
Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager.
Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
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