YMCA of Greater Houston
Member Customer Service Representative--Houston Texans YMCA
YMCA of Greater Houston, Houston, Texas, United States, 77246
Member Customer Service Representative--Houston Texans YMCA
Brief Description:
Provides service and information to current and prospective members through positive communication.
Essential Duties and Responsibilities
Promotes and incorporates the YMCA five core values into all activities.
Answers inquiries and provides information on YMCA membership and programs.
Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
Builds relationships with members; helps members connect with one another and the YMCA.
Responds to and resolves members concerns.
Enrolls new members and processes membership applications.
Registers members and participants in classes and programs.
Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
Report suspicious and inappropriate behaviors and policy violations.
Follows mandated abuse and incident reporting requirements.
Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but is not limited to Kronos Workforce Ready for review and approval of time sheets.
Attends staff meetings and trainings as required.
Other duties as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
YMCA Culture & Cause Expectations Welcoming – Accept neighbors eagerly, warmly, hospitably, and as equal participants.
Nurturing – To care for, support, and help develop through encouragement.
Hopeful – Take an optimistic or positive view of future outcomes.
Determined – To devote full strength and concentrated attention to the cause.
Genuine – To be honest and open in relationships with others.
Qualifications
Minimum age of 20 years old.
Certifications required within 30 days of hire: CPR/AED, and First Aid.
Excellent interpersonal and problem solving skills.
Ability to connect with people of diverse backgrounds.
Previous customer service, sales or related experience.
Basic knowledge of computers.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to resolve routine problems. Ability to maintain confidentiality. Ability to be sensitive and alert to the needs, feelings, and safety of others.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk and hear. The employee frequently is required to walk. The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls. The employee must occasionally lift and/or move up to 10 pounds. Possess adequate vision and hearing to safely monitor environment and effectively communicate with members.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
The YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.
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Provides service and information to current and prospective members through positive communication.
Essential Duties and Responsibilities
Promotes and incorporates the YMCA five core values into all activities.
Answers inquiries and provides information on YMCA membership and programs.
Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
Builds relationships with members; helps members connect with one another and the YMCA.
Responds to and resolves members concerns.
Enrolls new members and processes membership applications.
Registers members and participants in classes and programs.
Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
Report suspicious and inappropriate behaviors and policy violations.
Follows mandated abuse and incident reporting requirements.
Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but is not limited to Kronos Workforce Ready for review and approval of time sheets.
Attends staff meetings and trainings as required.
Other duties as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
YMCA Culture & Cause Expectations Welcoming – Accept neighbors eagerly, warmly, hospitably, and as equal participants.
Nurturing – To care for, support, and help develop through encouragement.
Hopeful – Take an optimistic or positive view of future outcomes.
Determined – To devote full strength and concentrated attention to the cause.
Genuine – To be honest and open in relationships with others.
Qualifications
Minimum age of 20 years old.
Certifications required within 30 days of hire: CPR/AED, and First Aid.
Excellent interpersonal and problem solving skills.
Ability to connect with people of diverse backgrounds.
Previous customer service, sales or related experience.
Basic knowledge of computers.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to resolve routine problems. Ability to maintain confidentiality. Ability to be sensitive and alert to the needs, feelings, and safety of others.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk and hear. The employee frequently is required to walk. The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls. The employee must occasionally lift and/or move up to 10 pounds. Possess adequate vision and hearing to safely monitor environment and effectively communicate with members.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
The YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.
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