Guidehealth
Temporary Customer Service Guide – Remote
3 days ago – Be among the first 25 applicants.
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Company Description WHO IS GUIDEHEALTH?
Guidehealth is a-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.
Job Description At Guidehealth, our mission is simple but powerful: to make great healthcare affordable for all. We’re a technology-forward company that believes in accountability, continuous learning, innovation, and ensuring every voice is heard—all while leading with empathy. We’re looking for Customer Service Guides who are tech‑savvy, resilient, and passionate about helping others. This is more than customer service—you’ll be the trusted voice for our members and providers, guiding them through the complex world of healthcare with empathy, clarity, and confidence.
What You’ll Be Doing
Serving as the first point of contact for members and providers, handling 30–40 calls per day while also managing chats, texts, emails, video, and co‑browsing, with an expected call resolution time of 6 to 8 minutes.
Navigating multiple systems and balancing several interactions at once, staying accountable for accurate, timely, and empathetic resolutions.
Assuring the accurate and timely handling of client and member calls with total follow through.
Answering client and provider questions including, but not limited to claims payment, status and coverage information.
Educating customers on their plan and encouraging use of our digital tools—helping them learn how to navigate healthcare more confidently.
Interpreting client health plan protocol.
Reviewing claims status and providing status to member.
Check tracer documentation.
Maintaining accurate and complete call documentation.
Maintaining high level of professionalism.
Returning incoming calls.
Solving questions about benefits, claims, eligibility, and providers, collaborating across teams when needed.
Safeguarding privacy at all times—strictly following HIPAA and confidentiality standards.
Documenting thoroughly, taking ownership of issues, and following through until every customer feels heard and supported.
Qualifications
At least 2 years of experience in a healthcare contact center.
3+ years of customer service experience overall.
Associate or Bachelor's degree or recent work toward a degree is preferred.
Prior experience working across multiple customer service channels such as calls, chat, text, and email.
Tech‑savvy with the ability to learn and pivot quickly across multiple systems.
Strong communication, listening, and problem‑solving skills.
A calm, professional presence in high‑volume situations, with empathy as a core strength.
Schedule
Core business hours: Monday–Friday, 7:00 AM to 7:00 PM (Central Time). You will work a shift within that timeframe.
This is a temporary 12‑week role. 40 hours a week.
This Is Not Your Typical Call Center Job As a Customer Service Guide, you’ll gain a deep understanding of our members, systems, and services—but this role is just the starting point. From here, you’ll have opportunities to grow into roles in Quality, Client Success, Claims, Utilization Management, Referrals, Intake, and Healthguide (Medical Assistant). At Guidehealth, every voice matters, growth is supported, and empathy isn’t just encouraged—it’s expected. Everyone is responsible to help teammates Thrive! We provide ongoing feedback regarding performance and encourage feedback sharing from all team members.
Additional Information The base pay range for this role is $21.00 to $22.00 an hour, paid biweekly.
ALIVE with Purpose
We are Driven by Accountability — grounded in transparency, reliability, and integrity.
Always Growing, Always Learning — staying curious and continuously improving.
With Collaborative Innovation, we solve problems creatively, making every experience better.
At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member.
And through Empathy in Action, we build stronger connections with those who count on us.
BENEFITS
Work from Home: Guidehealth is a fully remote company, providing flexibility.
Medical, Dental, and Vision plans.
401(k) plan includes a 3% employer match to your 6% contribution.
Life and Disability insurance, plus voluntary Life options.
Employee Assistance Program (EAP).
Paid time off plans.
Paid parental leave.
Professional growth resources.
COMPENSATION The listed compensation range is paid bi‑weekly per our standard payroll practices. Final base pay decisions depend on factors such as skill set, years of relevant experience, education, location, and licensure/certifications.
OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Our Commitment To Protection Of Patient And Company Data This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.
Remote Work Technical Requirements Patient needed to provide own internet connection, capable of video calls on camera and connecting to various internal and external systems. Required internet speed: minimum 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.
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Get AI-powered advice on this job and more exclusive features.
Company Description WHO IS GUIDEHEALTH?
Guidehealth is a-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.
Job Description At Guidehealth, our mission is simple but powerful: to make great healthcare affordable for all. We’re a technology-forward company that believes in accountability, continuous learning, innovation, and ensuring every voice is heard—all while leading with empathy. We’re looking for Customer Service Guides who are tech‑savvy, resilient, and passionate about helping others. This is more than customer service—you’ll be the trusted voice for our members and providers, guiding them through the complex world of healthcare with empathy, clarity, and confidence.
What You’ll Be Doing
Serving as the first point of contact for members and providers, handling 30–40 calls per day while also managing chats, texts, emails, video, and co‑browsing, with an expected call resolution time of 6 to 8 minutes.
Navigating multiple systems and balancing several interactions at once, staying accountable for accurate, timely, and empathetic resolutions.
Assuring the accurate and timely handling of client and member calls with total follow through.
Answering client and provider questions including, but not limited to claims payment, status and coverage information.
Educating customers on their plan and encouraging use of our digital tools—helping them learn how to navigate healthcare more confidently.
Interpreting client health plan protocol.
Reviewing claims status and providing status to member.
Check tracer documentation.
Maintaining accurate and complete call documentation.
Maintaining high level of professionalism.
Returning incoming calls.
Solving questions about benefits, claims, eligibility, and providers, collaborating across teams when needed.
Safeguarding privacy at all times—strictly following HIPAA and confidentiality standards.
Documenting thoroughly, taking ownership of issues, and following through until every customer feels heard and supported.
Qualifications
At least 2 years of experience in a healthcare contact center.
3+ years of customer service experience overall.
Associate or Bachelor's degree or recent work toward a degree is preferred.
Prior experience working across multiple customer service channels such as calls, chat, text, and email.
Tech‑savvy with the ability to learn and pivot quickly across multiple systems.
Strong communication, listening, and problem‑solving skills.
A calm, professional presence in high‑volume situations, with empathy as a core strength.
Schedule
Core business hours: Monday–Friday, 7:00 AM to 7:00 PM (Central Time). You will work a shift within that timeframe.
This is a temporary 12‑week role. 40 hours a week.
This Is Not Your Typical Call Center Job As a Customer Service Guide, you’ll gain a deep understanding of our members, systems, and services—but this role is just the starting point. From here, you’ll have opportunities to grow into roles in Quality, Client Success, Claims, Utilization Management, Referrals, Intake, and Healthguide (Medical Assistant). At Guidehealth, every voice matters, growth is supported, and empathy isn’t just encouraged—it’s expected. Everyone is responsible to help teammates Thrive! We provide ongoing feedback regarding performance and encourage feedback sharing from all team members.
Additional Information The base pay range for this role is $21.00 to $22.00 an hour, paid biweekly.
ALIVE with Purpose
We are Driven by Accountability — grounded in transparency, reliability, and integrity.
Always Growing, Always Learning — staying curious and continuously improving.
With Collaborative Innovation, we solve problems creatively, making every experience better.
At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member.
And through Empathy in Action, we build stronger connections with those who count on us.
BENEFITS
Work from Home: Guidehealth is a fully remote company, providing flexibility.
Medical, Dental, and Vision plans.
401(k) plan includes a 3% employer match to your 6% contribution.
Life and Disability insurance, plus voluntary Life options.
Employee Assistance Program (EAP).
Paid time off plans.
Paid parental leave.
Professional growth resources.
COMPENSATION The listed compensation range is paid bi‑weekly per our standard payroll practices. Final base pay decisions depend on factors such as skill set, years of relevant experience, education, location, and licensure/certifications.
OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Our Commitment To Protection Of Patient And Company Data This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.
Remote Work Technical Requirements Patient needed to provide own internet connection, capable of video calls on camera and connecting to various internal and external systems. Required internet speed: minimum 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.
#J-18808-Ljbffr