Guidehealth
Temporary Customer Service Guide - Remote
4 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
WHO IS GUIDEHEALTH?
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.
At Guidehealth, our mission is simple but powerful: to make great healthcare affordable for all. We’re a technology-forward company that believes in accountability, continuous learning, innovation, and ensuring every voice is heard—all while leading with empathy.
We’re looking for Customer Service Guides who are tech-savvy, resilient, and passionate about helping others. This is more than customer service—you’ll be the trusted voice for our members and providers, guiding them through the complex world of healthcare with empathy, clarity, and confidence.
What You’ll Be Doing
Serving as the first point of contact for members and providers, handling 30–40 calls per day while also managing chats, texts, emails, video, and co-browsing, with an expected call resolution time of 6 to 8 minutes.
Navigating multiple systems and balancing several interactions at once, staying accountable for accurate, timely, and empathetic resolutions.
Assuring the accurate and timely handling of client and member calls with total follow through.
Answering client and provider questions including, but not limited to claims payment, status, and coverage information.
Educating customers on their plan and encouraging use of our digital tools—helping them learn how to navigate healthcare more confidently.
Interpreting client health plan protocol.
Reviewing claims status and providing status to member.
Check tracer documentation.
Maintaining accurate and complete call documentation.
Maintaining high level of professionalism.
Returning incoming calls.
Solving questions about benefits, claims, eligibility, and providers, collaborating across teams when needed.
Safeguarding privacy at all times—strictly following HIPAA and confidentiality standards.
Documenting thoroughly, taking ownership of issues, and following through until every customer feels heard and supported.
Qualifications
At least 2 years of experience in a healthcare contact center.
3+ years of customer service experience overall.
Associate or Bachelor's degree or recent work toward a degree is preferred.
Prior experience working across multiple customer service channels such as calls, chat, text, and email.
Tech-savvy with the ability to learn and pivot quickly across multiple systems.
Strong communication, listening, and problem-solving skills.
A calm, professional presence in high-volume situations, with empathy as a core strength.
Schedule
Core business hours: Monday–Friday, 7:00 AM to 7:00 PM (Central Time). You will work a shift within that time frame.
This is a temporary 12-week role. 40 hours a week.
This Is Not Your Typical Call Center Job As a Customer Service Guide, you’ll gain a deep understanding of our members, systems, and services—but this role is just the starting point. From here, you’ll have opportunities to grow into roles in Quality, Client Success, Claims, Utilization Management, Referrals, Intake, and Healthguide (Medical Assistant).
At Guidehealth, every voice matters, growth is supported, and empathy isn’t just encouraged—it’s expected. Everyone is responsible to help teammates Thrive! We provide ongoing feedback regarding performance and encourage feedback sharing from all team members.
Ready to join a company that’s innovative, mission-driven, and built for growth? Apply today and help us make great healthcare affordable for all.
Additional Information Base pay range: $21.00 to $22 an hour, paid biweekly.
ALIVE with Purpose: How We Thrive at Guidehealth
We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.
Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare.
With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve.
At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member.
And through Empathy in Action, we build stronger connections with those who count on us.
This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth.
BENEFITS
Work from Home: fully remote.
Comprehensive Medical, Dental, and Vision plans.
401(k) plan with 3% employer match to 6% contribution.
Life and Disability insurance, plus voluntary Life options.
Employee Assistance Program (EAP).
Paid time off plans.
Paid parental leave.
Professional growth resources.
COMPENSATION Final base pay decisions are dependent on skill set, years of experience, education, location, and other factors.
OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Our Commitment To Protection Of Patient And Company Data This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.
Remote Work Technical Requirements Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
WHO IS GUIDEHEALTH?
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.
At Guidehealth, our mission is simple but powerful: to make great healthcare affordable for all. We’re a technology-forward company that believes in accountability, continuous learning, innovation, and ensuring every voice is heard—all while leading with empathy.
We’re looking for Customer Service Guides who are tech-savvy, resilient, and passionate about helping others. This is more than customer service—you’ll be the trusted voice for our members and providers, guiding them through the complex world of healthcare with empathy, clarity, and confidence.
What You’ll Be Doing
Serving as the first point of contact for members and providers, handling 30–40 calls per day while also managing chats, texts, emails, video, and co-browsing, with an expected call resolution time of 6 to 8 minutes.
Navigating multiple systems and balancing several interactions at once, staying accountable for accurate, timely, and empathetic resolutions.
Assuring the accurate and timely handling of client and member calls with total follow through.
Answering client and provider questions including, but not limited to claims payment, status, and coverage information.
Educating customers on their plan and encouraging use of our digital tools—helping them learn how to navigate healthcare more confidently.
Interpreting client health plan protocol.
Reviewing claims status and providing status to member.
Check tracer documentation.
Maintaining accurate and complete call documentation.
Maintaining high level of professionalism.
Returning incoming calls.
Solving questions about benefits, claims, eligibility, and providers, collaborating across teams when needed.
Safeguarding privacy at all times—strictly following HIPAA and confidentiality standards.
Documenting thoroughly, taking ownership of issues, and following through until every customer feels heard and supported.
Qualifications
At least 2 years of experience in a healthcare contact center.
3+ years of customer service experience overall.
Associate or Bachelor's degree or recent work toward a degree is preferred.
Prior experience working across multiple customer service channels such as calls, chat, text, and email.
Tech-savvy with the ability to learn and pivot quickly across multiple systems.
Strong communication, listening, and problem-solving skills.
A calm, professional presence in high-volume situations, with empathy as a core strength.
Schedule
Core business hours: Monday–Friday, 7:00 AM to 7:00 PM (Central Time). You will work a shift within that time frame.
This is a temporary 12-week role. 40 hours a week.
This Is Not Your Typical Call Center Job As a Customer Service Guide, you’ll gain a deep understanding of our members, systems, and services—but this role is just the starting point. From here, you’ll have opportunities to grow into roles in Quality, Client Success, Claims, Utilization Management, Referrals, Intake, and Healthguide (Medical Assistant).
At Guidehealth, every voice matters, growth is supported, and empathy isn’t just encouraged—it’s expected. Everyone is responsible to help teammates Thrive! We provide ongoing feedback regarding performance and encourage feedback sharing from all team members.
Ready to join a company that’s innovative, mission-driven, and built for growth? Apply today and help us make great healthcare affordable for all.
Additional Information Base pay range: $21.00 to $22 an hour, paid biweekly.
ALIVE with Purpose: How We Thrive at Guidehealth
We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.
Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare.
With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve.
At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member.
And through Empathy in Action, we build stronger connections with those who count on us.
This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth.
BENEFITS
Work from Home: fully remote.
Comprehensive Medical, Dental, and Vision plans.
401(k) plan with 3% employer match to 6% contribution.
Life and Disability insurance, plus voluntary Life options.
Employee Assistance Program (EAP).
Paid time off plans.
Paid parental leave.
Professional growth resources.
COMPENSATION Final base pay decisions are dependent on skill set, years of experience, education, location, and other factors.
OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Our Commitment To Protection Of Patient And Company Data This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.
Remote Work Technical Requirements Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitals and Health Care
#J-18808-Ljbffr