Frontier Waste Solutions
Position Summary
The Community Services Manager is responsible for driving sales growth, contract retention, and business expansion with Homeowners Associations (HOAs), Municipal Utility Districts (MUDs), and Independent School Districts (ISDs). This role focuses on securing long‑term service agreements for municipal hauling and waste management services by developing strong, strategic partnerships that create value and long‑term profitability for the organization.
The manager also oversees accounts, manages retention efforts, and actively prospects new business opportunities.
Essential Duties & Responsibilities
Prospects, sells and proactively manages the business relationship within an assigned area for the market.
Negotiate pricing and contracts, including contract extensions, as appropriate, and ensures that all approved contract terms are met.
Prepare and deliver responses to RFPs and bids, as well as sales presentations, and follow up directly with key decision‑makers.
Attend bid conferences as necessary.
Develop and implement comprehensive account plans (sales, marketing and service programs/strategies) to achieve annual sales and profit objectives within the assigned area.
Partner with Senior Division Manager and/or Division Manager in sales and government relations activities as needed.
Meet regularly with key decision‑makers within assigned municipalities, state and federal agencies to enhance the company’s position and continuously bring value‑added services to the relationship.
Conduct on‑site client reviews continually to ensure that quality service is effectively delivered, document deficiencies and recommend corrective action to the operations team as appropriate.
Attend industry trade shows and participate in local or state industry associations and trade groups.
Develop/implement approved strategies and activities to increase account penetration and satisfaction to ensure profitable client retention.
Prepare and maintain all sales documentation by populating and maintaining the CRM system on a weekly basis.
Meet with operations management as appropriate to coordinate sales, surveys, and service efforts for assigned accounts/territory.
Perform other job‑related duties as assigned.
Minimum Qualifications
3 years of experience in government sales or relations activities and customer contact positions, or in the waste industry as a sales manager or similar role.
Experience in waste or environmental services highly preferred.
Knowledge of all facets of sales strategy and implementation including market research, customer prospecting, sales promotion and customer retention strategies.
Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams; Pipedrive a plus.
Strong problem‑solving, influence, and negotiation skills.
Strong client orientation and results driven.
Solid project management skills.
Able to adapt as the external environment and organization evolve.
Ability to work in a fast‑paced, self‑motivated environment.
Ability to multi‑task, prioritize and manage time effectively.
Strong verbal and written communication skills.
Comfortable making presentations regularly and interacting with customers on a daily basis in meetings and via web‑based interactions.
Collaborate with others effectively.
Physical Requirements
Frequent sitting, standing, and/or walking for long periods of time.
Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
Ability to lift and move items up to 20 pounds.
Travel, as required.
Education
High school diploma or equivalent.
License and Certifications
None.
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The manager also oversees accounts, manages retention efforts, and actively prospects new business opportunities.
Essential Duties & Responsibilities
Prospects, sells and proactively manages the business relationship within an assigned area for the market.
Negotiate pricing and contracts, including contract extensions, as appropriate, and ensures that all approved contract terms are met.
Prepare and deliver responses to RFPs and bids, as well as sales presentations, and follow up directly with key decision‑makers.
Attend bid conferences as necessary.
Develop and implement comprehensive account plans (sales, marketing and service programs/strategies) to achieve annual sales and profit objectives within the assigned area.
Partner with Senior Division Manager and/or Division Manager in sales and government relations activities as needed.
Meet regularly with key decision‑makers within assigned municipalities, state and federal agencies to enhance the company’s position and continuously bring value‑added services to the relationship.
Conduct on‑site client reviews continually to ensure that quality service is effectively delivered, document deficiencies and recommend corrective action to the operations team as appropriate.
Attend industry trade shows and participate in local or state industry associations and trade groups.
Develop/implement approved strategies and activities to increase account penetration and satisfaction to ensure profitable client retention.
Prepare and maintain all sales documentation by populating and maintaining the CRM system on a weekly basis.
Meet with operations management as appropriate to coordinate sales, surveys, and service efforts for assigned accounts/territory.
Perform other job‑related duties as assigned.
Minimum Qualifications
3 years of experience in government sales or relations activities and customer contact positions, or in the waste industry as a sales manager or similar role.
Experience in waste or environmental services highly preferred.
Knowledge of all facets of sales strategy and implementation including market research, customer prospecting, sales promotion and customer retention strategies.
Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams; Pipedrive a plus.
Strong problem‑solving, influence, and negotiation skills.
Strong client orientation and results driven.
Solid project management skills.
Able to adapt as the external environment and organization evolve.
Ability to work in a fast‑paced, self‑motivated environment.
Ability to multi‑task, prioritize and manage time effectively.
Strong verbal and written communication skills.
Comfortable making presentations regularly and interacting with customers on a daily basis in meetings and via web‑based interactions.
Collaborate with others effectively.
Physical Requirements
Frequent sitting, standing, and/or walking for long periods of time.
Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
Ability to lift and move items up to 20 pounds.
Travel, as required.
Education
High school diploma or equivalent.
License and Certifications
None.
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