Inside Higher Ed
IT Manager Enterprise Content Management
Job No:
537837 Work Type:
Full Time Location:
Main Campus (Gainesville, FL) Categories:
Information Technology Department:
14800000 - IT-APPS DEVELOP & INTEGRATION Classification Title:
Manager, IT Classification Minimum Requirements:
Master’s degree and two years of relevant experience; or a bachelor's degree and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s). Key Responsibilities
Team Management: Lead and inspire direct reports and coworkers to pursue excellence while serving as a role model and mentor. Provide feedback, identify opportunities for improvement, manage the team’s project portfolio, coordinate work assignments, act as a business liaison between UFIT and customer stakeholders, align the team to university goals, and develop and negotiate contractual agreements with customers and vendors. Solution Design: Provide expertise and guide team members and stakeholders in the requirements elicitation and design of content management solutions within all levels of complexity utilizing advanced capabilities of Hyland OnBase, including integrations with other systems. Lead the definition of system scope and objectives based on business requirements, provide estimates, ensure creation and maintenance of comprehensive technical documentation, and recommend development of new solutions or enhancement of existing solutions. Training & Standardization: Train and mentor the ECM team in OnBase capabilities and best practices. Enforce coding standards, security policies, and procedures related to development, testing, and change management. Develop practical education opportunities to continually advance the skills of the team and stay abreast of IT industry and ECM best practices. System Administration and Maintenance: Oversee the administration, configuration, security, and maintenance of the OnBase content management system. Recommend or establish procedures to reduce risk and streamline development. Lead or coordinate remediation of vulnerabilities with other teams and the vendor. Develop best practices for electronic content management, ensure platform performance monitoring, oversee product and upgrade evaluations, and network with peers at other organizations. Project Management: Serve as the project manager for most ECM development projects, including planning and communications (project plans, requirements documentation, design specifications, action plans, timelines, SOWs, MOUs, progress updates). Coordinate the efforts of team members, stakeholders, and other project participants, and oversee testing, quality assurance, and deployment. Customer Support: Oversee the work of team members, customers, vendor support, and other UFIT staff to troubleshoot, document, and resolve highly complex issues and incidents. Ensure a high level of customer service and satisfaction is provided by the team. Required Qualifications
Master’s degree and two years of relevant experience; or a bachelor's degree and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s). Preferred Qualifications
Bachelor’s degree in computer science, IT, information systems, computer engineering, or other relevant fields. Hyland certified in OnBase System Administration, Workflow Administration, and WorkView Administration. 6+ years of experience in OnBase application development and administration, including coordination of upgrades, environment refreshes, disk group management, and the development and support of complex enterprise-level applications utilizing OnBase Unity forms, workflow, WorkView, Unity scripts, REST API, and real-time and batch integrations. IT management experience committed to the growth and empowerment of team members and to improving the work lives of customers. Experience developing robust business relationships while guiding your team to provide efficient analysis, design, development, testing, change management, and customer support services. Identified and implemented continuous improvements to internal IT processes and delivered solutions. Management of large IT projects, leading development teams, and providing OnBase customer support for complex issues. Ability to lead and coordinate resources for multiple projects simultaneously. Proven track record of leading collegially and communicating effectively with both technical and non‑technical staff and stakeholders. Ability to build strong strategic relationships at all levels. 4+ years of experience in software development, designing, developing, and supporting enterprise business applications within higher education. Excellent written and verbal communication skills and producing clear contractual, technical, end‑user, and systems documentation. Application Information
Cover Letter:
required Resume:
required Professional references (minimum 3, one current or former supervisor):
required No work visa sponsorship is available for this position. A Level 2 Criminal Background Screening is required. Health Assessment Required: No Expected Salary:
$110,000 - $130,000; commensurate based on education and experience. Applications Close: 09 January 2026 To apply, visit https://explore.jobs.ufl.edu/en-us/job/537837 About UF Information Technology
UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state‑of‑the‑art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. ADI maintains and operates the software that powers UF's enterprise‑wide computer systems, creating the technological foundation for the campus' academic and administrative business functions. About The University of Florida
One of America's top universities, the University of Florida drives future‑making education, eye‑opening discoveries, life‑saving health care, and community‑building collaboration for our state, nation, and world. UF is located in Gainesville, FL. The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352‑392‑2477 or the Florida Relay System at 800‑955‑8771 (TDD) or visit Accessibility at UF.
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Job No:
537837 Work Type:
Full Time Location:
Main Campus (Gainesville, FL) Categories:
Information Technology Department:
14800000 - IT-APPS DEVELOP & INTEGRATION Classification Title:
Manager, IT Classification Minimum Requirements:
Master’s degree and two years of relevant experience; or a bachelor's degree and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s). Key Responsibilities
Team Management: Lead and inspire direct reports and coworkers to pursue excellence while serving as a role model and mentor. Provide feedback, identify opportunities for improvement, manage the team’s project portfolio, coordinate work assignments, act as a business liaison between UFIT and customer stakeholders, align the team to university goals, and develop and negotiate contractual agreements with customers and vendors. Solution Design: Provide expertise and guide team members and stakeholders in the requirements elicitation and design of content management solutions within all levels of complexity utilizing advanced capabilities of Hyland OnBase, including integrations with other systems. Lead the definition of system scope and objectives based on business requirements, provide estimates, ensure creation and maintenance of comprehensive technical documentation, and recommend development of new solutions or enhancement of existing solutions. Training & Standardization: Train and mentor the ECM team in OnBase capabilities and best practices. Enforce coding standards, security policies, and procedures related to development, testing, and change management. Develop practical education opportunities to continually advance the skills of the team and stay abreast of IT industry and ECM best practices. System Administration and Maintenance: Oversee the administration, configuration, security, and maintenance of the OnBase content management system. Recommend or establish procedures to reduce risk and streamline development. Lead or coordinate remediation of vulnerabilities with other teams and the vendor. Develop best practices for electronic content management, ensure platform performance monitoring, oversee product and upgrade evaluations, and network with peers at other organizations. Project Management: Serve as the project manager for most ECM development projects, including planning and communications (project plans, requirements documentation, design specifications, action plans, timelines, SOWs, MOUs, progress updates). Coordinate the efforts of team members, stakeholders, and other project participants, and oversee testing, quality assurance, and deployment. Customer Support: Oversee the work of team members, customers, vendor support, and other UFIT staff to troubleshoot, document, and resolve highly complex issues and incidents. Ensure a high level of customer service and satisfaction is provided by the team. Required Qualifications
Master’s degree and two years of relevant experience; or a bachelor's degree and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s). Preferred Qualifications
Bachelor’s degree in computer science, IT, information systems, computer engineering, or other relevant fields. Hyland certified in OnBase System Administration, Workflow Administration, and WorkView Administration. 6+ years of experience in OnBase application development and administration, including coordination of upgrades, environment refreshes, disk group management, and the development and support of complex enterprise-level applications utilizing OnBase Unity forms, workflow, WorkView, Unity scripts, REST API, and real-time and batch integrations. IT management experience committed to the growth and empowerment of team members and to improving the work lives of customers. Experience developing robust business relationships while guiding your team to provide efficient analysis, design, development, testing, change management, and customer support services. Identified and implemented continuous improvements to internal IT processes and delivered solutions. Management of large IT projects, leading development teams, and providing OnBase customer support for complex issues. Ability to lead and coordinate resources for multiple projects simultaneously. Proven track record of leading collegially and communicating effectively with both technical and non‑technical staff and stakeholders. Ability to build strong strategic relationships at all levels. 4+ years of experience in software development, designing, developing, and supporting enterprise business applications within higher education. Excellent written and verbal communication skills and producing clear contractual, technical, end‑user, and systems documentation. Application Information
Cover Letter:
required Resume:
required Professional references (minimum 3, one current or former supervisor):
required No work visa sponsorship is available for this position. A Level 2 Criminal Background Screening is required. Health Assessment Required: No Expected Salary:
$110,000 - $130,000; commensurate based on education and experience. Applications Close: 09 January 2026 To apply, visit https://explore.jobs.ufl.edu/en-us/job/537837 About UF Information Technology
UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state‑of‑the‑art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. ADI maintains and operates the software that powers UF's enterprise‑wide computer systems, creating the technological foundation for the campus' academic and administrative business functions. About The University of Florida
One of America's top universities, the University of Florida drives future‑making education, eye‑opening discoveries, life‑saving health care, and community‑building collaboration for our state, nation, and world. UF is located in Gainesville, FL. The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352‑392‑2477 or the Florida Relay System at 800‑955‑8771 (TDD) or visit Accessibility at UF.
#J-18808-Ljbffr