Pager
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is seeking a
VP, Global Field Operations
to join our diverse, customer-focused team! You will report to our Chief Revenue Officer and serve as a strategic and transformational partner to sales and customer success leadership, finance, and cross‑functional teams, leading our Global Field Operations organization. You will oversee a high‑performing team spanning global and regional sales operations, as well as our global sales enablement function, driving strategic planning and operational excellence across our sales, customer success, and partner teams. In this role, you will architect and execute revenue growth initiatives that support PagerDuty's ambitious journey to $1B in revenue and beyond, ensuring our go‑to‑market teams have the systems, insights, and enablement they need to succeed at scale.
KEY RESPONSIBILITIES
Lead a global team across regional operations, centralized global operations, sales strategy and planning, and sales enablement
Establish scalable Revenue Operations, including pricing and deal support, quote‑to‑cash optimization, and technology deployment to enhance productivity
Lead sales, partner, and customer success strategy development and annual planning cycles, prioritizing strategic initiatives and ensuring alignment with company financial plans and objectives
Design and implement territory planning, capacity modeling, and target assignment using market insights, propensity models, and industry benchmarks to optimize field organization performance
Partner with sales and customer success leadership and finance to design, implement, and monitor compensation plans that drive organizational priorities and healthy attainment levels
Develop reporting and analytics that provide actionable insights for management decision‑making and measurable impact on field effectiveness
Support sales and customer success operating rhythm and management discipline, including forecasting, pipeline management, QBRs, and quarterly board reporting
Deliver enablement programs in partnership with sales and customer success leadership, to ensure our customer‑facing teams are equipped to sell and support our diversifying product portfolio
Build and scale high‑engagement global teams while maintaining effective field communication programs and vendor/contract management
BASIC QUALIFICATIONS
15+ years of experience in sales, revenue, or GTM operations with senior leadership experience (3rd line+) in growth companies
Mix of public/private SaaS industry experience with company revenues of $500M+, ideally in a Rule of 40 environment
Demonstrated experience as a strategic thought leader, driving transformative global strategies and optimization initiatives to align sales and customer success motions and processes with revenue goals.
Demonstrated experience leading and scaling global teams with proven ability to attract, develop, and retain top talent
Strong financial acumen and expertise in sales planning, processes, and management methodologies across different segments and geographies
Very confident with Salesforce.com CRM and data‑driven approach to business analysis, visualization, decision‑making, highly effective communication and cross‑functional collaboration skills with the ability to influence executives and gain consensus across stakeholders
PREFERRED QUALIFICATIONS
Consulting experience or an MBA degree
Executive presence with the ability to influence at all levels and an innovative mindset around cutting‑edge technologies
Experience with both product‑led and sales‑led growth motions across enterprise segments and channels
Willingness to travel occasionally and collaborate in‑office with the leadership team
The base salary range for this position is $275,000 - $345,000. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job‑related knowledge, skills/competencies and experience.
Location Restrictions
Australia:
Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada:
Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States:
Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country‑specific offerings, on our benefits site.
Your package may include:
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - company‑wide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Mental wellness programs
*Eligibility may vary by role, region, and tenure
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
#J-18808-Ljbffr
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is seeking a
VP, Global Field Operations
to join our diverse, customer-focused team! You will report to our Chief Revenue Officer and serve as a strategic and transformational partner to sales and customer success leadership, finance, and cross‑functional teams, leading our Global Field Operations organization. You will oversee a high‑performing team spanning global and regional sales operations, as well as our global sales enablement function, driving strategic planning and operational excellence across our sales, customer success, and partner teams. In this role, you will architect and execute revenue growth initiatives that support PagerDuty's ambitious journey to $1B in revenue and beyond, ensuring our go‑to‑market teams have the systems, insights, and enablement they need to succeed at scale.
KEY RESPONSIBILITIES
Lead a global team across regional operations, centralized global operations, sales strategy and planning, and sales enablement
Establish scalable Revenue Operations, including pricing and deal support, quote‑to‑cash optimization, and technology deployment to enhance productivity
Lead sales, partner, and customer success strategy development and annual planning cycles, prioritizing strategic initiatives and ensuring alignment with company financial plans and objectives
Design and implement territory planning, capacity modeling, and target assignment using market insights, propensity models, and industry benchmarks to optimize field organization performance
Partner with sales and customer success leadership and finance to design, implement, and monitor compensation plans that drive organizational priorities and healthy attainment levels
Develop reporting and analytics that provide actionable insights for management decision‑making and measurable impact on field effectiveness
Support sales and customer success operating rhythm and management discipline, including forecasting, pipeline management, QBRs, and quarterly board reporting
Deliver enablement programs in partnership with sales and customer success leadership, to ensure our customer‑facing teams are equipped to sell and support our diversifying product portfolio
Build and scale high‑engagement global teams while maintaining effective field communication programs and vendor/contract management
BASIC QUALIFICATIONS
15+ years of experience in sales, revenue, or GTM operations with senior leadership experience (3rd line+) in growth companies
Mix of public/private SaaS industry experience with company revenues of $500M+, ideally in a Rule of 40 environment
Demonstrated experience as a strategic thought leader, driving transformative global strategies and optimization initiatives to align sales and customer success motions and processes with revenue goals.
Demonstrated experience leading and scaling global teams with proven ability to attract, develop, and retain top talent
Strong financial acumen and expertise in sales planning, processes, and management methodologies across different segments and geographies
Very confident with Salesforce.com CRM and data‑driven approach to business analysis, visualization, decision‑making, highly effective communication and cross‑functional collaboration skills with the ability to influence executives and gain consensus across stakeholders
PREFERRED QUALIFICATIONS
Consulting experience or an MBA degree
Executive presence with the ability to influence at all levels and an innovative mindset around cutting‑edge technologies
Experience with both product‑led and sales‑led growth motions across enterprise segments and channels
Willingness to travel occasionally and collaborate in‑office with the leadership team
The base salary range for this position is $275,000 - $345,000. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job‑related knowledge, skills/competencies and experience.
Location Restrictions
Australia:
Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada:
Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States:
Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country‑specific offerings, on our benefits site.
Your package may include:
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - company‑wide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Mental wellness programs
*Eligibility may vary by role, region, and tenure
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
#J-18808-Ljbffr