Patient Experience & Service Excellence Lead

A healthcare organization is seeking a Service Excellence Officer to enhance service excellence efforts at Jefferson Hospital. The role involves managing complaints and grievances, collaborating with clinical teams for service recovery, and facilitating the Patient Family Advisory Council. Candidates should possess a Bachelor's Degree in relevant fields and have customer service experience, with proficiency in Excel, Word, and PowerPoint. This position requires effective conflict management and communication skills. #J-18808-Ljbffr