Tailored Management
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This range is provided by Tailored Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $19.00/hr - $20.00/hr
Position Title : Customer Care Advocate
Location : 700 Food and Beverage Client Ln, Warwick, RI Post Training Fully remote role
Training is Onsite (5-7 weeks)
Pay Rate:
$20.00/hour (W2) – Paid Weekly
Assignment Length:
6+ Months (Extension possible based on performance, attendance, and business needs)
Training Schedule:
Mandatory Onsite Training & Nesting : 5 weeks training + 2 weeks nesting (total 7 weeks at Warwick office)
Ongoing Work : Primarily remote after certification, with one office visit per month
Hours After Training : 8-hour shifts (Mon–Fri, 8 AM–9 PM EST) with 30-minute lunch; schedules assigned via ranking system based on training performance
No time off permitted during training & nesting
If experiencing home internet/system issues, employees must report onsite until resolved
Role Overview:
As a Customer Care Advocate, you will be the first point of contact for policyholders, providing support through inbound calls. You will assist with account access, explain policy details, and ensure a seamless customer experience. This role requires empathy, professionalism, technical confidence, and the ability to multitask across systems in a fast-paced environment.
Key Responsibilities:
Provide exceptional customer service while fostering positive relationships
Respond to inbound calls regarding insurance policies, coverage, and account access
Research and resolve inquiries using multiple systems
Collaborate with internal teams to address customer needs and elevate issues as needed
Maintain a high standard of professionalism in both remote and in-office settings
Required Qualifications:
Must reside within a commutable distance to Warwick, RI
1–2 years of experience in customer service (call center, retail, hospitality, etc.)
Familiarity with Microsoft Office and multitasking across applications
Previous insurance or call center experience a plus
High school diploma or GED
Availability to work any shift between 8:00 AM – 11:00 PM EST, Monday through Friday
Seniority level
Entry level
Employment type
Contract
Job function
Administrative, Finance, and Accounting/Auditing
Industries
Financial Services, Banking, and Investment Banking
Referrals increase your chances of interviewing at Tailored Management by 2x
Medical insurance
Vision insurance
#J-18808-Ljbffr
This range is provided by Tailored Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $19.00/hr - $20.00/hr
Position Title : Customer Care Advocate
Location : 700 Food and Beverage Client Ln, Warwick, RI Post Training Fully remote role
Training is Onsite (5-7 weeks)
Pay Rate:
$20.00/hour (W2) – Paid Weekly
Assignment Length:
6+ Months (Extension possible based on performance, attendance, and business needs)
Training Schedule:
Mandatory Onsite Training & Nesting : 5 weeks training + 2 weeks nesting (total 7 weeks at Warwick office)
Ongoing Work : Primarily remote after certification, with one office visit per month
Hours After Training : 8-hour shifts (Mon–Fri, 8 AM–9 PM EST) with 30-minute lunch; schedules assigned via ranking system based on training performance
No time off permitted during training & nesting
If experiencing home internet/system issues, employees must report onsite until resolved
Role Overview:
As a Customer Care Advocate, you will be the first point of contact for policyholders, providing support through inbound calls. You will assist with account access, explain policy details, and ensure a seamless customer experience. This role requires empathy, professionalism, technical confidence, and the ability to multitask across systems in a fast-paced environment.
Key Responsibilities:
Provide exceptional customer service while fostering positive relationships
Respond to inbound calls regarding insurance policies, coverage, and account access
Research and resolve inquiries using multiple systems
Collaborate with internal teams to address customer needs and elevate issues as needed
Maintain a high standard of professionalism in both remote and in-office settings
Required Qualifications:
Must reside within a commutable distance to Warwick, RI
1–2 years of experience in customer service (call center, retail, hospitality, etc.)
Familiarity with Microsoft Office and multitasking across applications
Previous insurance or call center experience a plus
High school diploma or GED
Availability to work any shift between 8:00 AM – 11:00 PM EST, Monday through Friday
Seniority level
Entry level
Employment type
Contract
Job function
Administrative, Finance, and Accounting/Auditing
Industries
Financial Services, Banking, and Investment Banking
Referrals increase your chances of interviewing at Tailored Management by 2x
Medical insurance
Vision insurance
#J-18808-Ljbffr