The Iowa Clinic
Patient Services Specialist (Full-Time)
The Iowa Clinic, West Des Moines, Iowa, United States, 50265
Join to apply for the
Patient Services Specialist (Full-Time)
role at
The Iowa Clinic .
Looking for a career where you love what you do and who you do it with? You’re in the right place. Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Responsibilities
Arrive at work in the morning – no night shifts. Dress for your day in jeans when schedule allows.
Provide exceptional patient service by answering patient phone calls, clinical inquiries and billing inquiries from the incoming multi-line telephone system in a call center setting.
Be a master of multitasking and answer patient questions via the multi-line live chat system.
Review, audit and monitor all incoming appointments and payments made from the online system to ensure patients have an exceptional and easy healthcare experience.
Work as part of a team that supports clinical staff and physicians in providing excellent healthcare.
Participate in a department potluck or team building activity over lunch.
Visit the intranet to see volunteer opportunities available this month and read what is happening around the clinic.
Be a positive, professional representative of The Iowa Clinic.
Leave in the evening – hooray for working standard clinic hours.
Qualifications
High school diploma or equivalent.
A desire to find a meaningful, fulfilling career.
Exceptional customer service skills.
Effective communication skills.
A positive and team‑oriented attitude.
Bonus Points
Experience using a multi-line telephone system in a call center setting.
Love exceeding people’s expectations.
Enjoy having fun where you work.
Finding meaningful connections is what you live for.
Benefits
401(k) program with employer match and profit sharing.
Employee incentives to share in clinic success.
Generous PTO accruals and paid holidays.
Health, dental and vision insurance.
Quarterly volunteer opportunities through local nonprofits.
Monthly departmental celebrations, casual dress code and clinic‑wide competitions.
Employee rewards and recognition program.
Health and wellness program with up to $350/year in incentives.
Employee feedback surveys.
Transparent communication via team huddles and meetings.
Know someone else who might be a great fit for this role? Share it with them!
#J-18808-Ljbffr
Patient Services Specialist (Full-Time)
role at
The Iowa Clinic .
Looking for a career where you love what you do and who you do it with? You’re in the right place. Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Responsibilities
Arrive at work in the morning – no night shifts. Dress for your day in jeans when schedule allows.
Provide exceptional patient service by answering patient phone calls, clinical inquiries and billing inquiries from the incoming multi-line telephone system in a call center setting.
Be a master of multitasking and answer patient questions via the multi-line live chat system.
Review, audit and monitor all incoming appointments and payments made from the online system to ensure patients have an exceptional and easy healthcare experience.
Work as part of a team that supports clinical staff and physicians in providing excellent healthcare.
Participate in a department potluck or team building activity over lunch.
Visit the intranet to see volunteer opportunities available this month and read what is happening around the clinic.
Be a positive, professional representative of The Iowa Clinic.
Leave in the evening – hooray for working standard clinic hours.
Qualifications
High school diploma or equivalent.
A desire to find a meaningful, fulfilling career.
Exceptional customer service skills.
Effective communication skills.
A positive and team‑oriented attitude.
Bonus Points
Experience using a multi-line telephone system in a call center setting.
Love exceeding people’s expectations.
Enjoy having fun where you work.
Finding meaningful connections is what you live for.
Benefits
401(k) program with employer match and profit sharing.
Employee incentives to share in clinic success.
Generous PTO accruals and paid holidays.
Health, dental and vision insurance.
Quarterly volunteer opportunities through local nonprofits.
Monthly departmental celebrations, casual dress code and clinic‑wide competitions.
Employee rewards and recognition program.
Health and wellness program with up to $350/year in incentives.
Employee feedback surveys.
Transparent communication via team huddles and meetings.
Know someone else who might be a great fit for this role? Share it with them!
#J-18808-Ljbffr