Eventus WholeHealth
Medical Scheduler- Primary Care
Eventus WholeHealth, Chapel Hill, North Carolina, United States, 27517
Join to apply for the
Medical Scheduler- Primary Care
role at
Eventus WholeHealth
Position Summary Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff.
Role Overview In this role, you'll communicate effectively with patients, facilities, medical assistants, care team coordinators and providers to ensure the patients’ needs are being met.
Essential Duties/Responsibilities
Coordinate facility and patient level scheduling for all providers in each of the assigned facilities / territory
Ensure Care Teams have scheduled routine visits and pain visits, and/or as needed, medication visits, or any additional types of visits that have been deemed a medical necessity
Ensure that each patient is seen as medically necessary, per clinical protocol
Ensure scheduling rosters are updated daily to ensure accuracy
Ensure patient rosters are appropriately managed and acute visits and day of visit schedule changes occur timely
Assist Care Teams to adjust as needed for PTO, sick days, or unusually high volume of new patient referrals
Assist with reporting reasons for missed visits or provider concerns to Care Team Clinical Manager for provider management
Coordinate scheduling/patient related communication with the new patient registration department and care teams
Assist with planning and evaluating patient registration methods with patient registration team
Ensure that facilities or patients receive copies of all scheduled patient visits and assist with problem solving any issues
Ensure any appropriate CCM services are documented.
Notify Care Team Support Managers and Care Team Clinical Managers of any outstanding open notes by providers
Work with Customer Account Managers to assist with resolving scheduling related facility issues/concerns
Check all forms of communication several times daily to ensure patient needs are met
Ensure communication regarding transitions of care to CCM team to enhance patient care and education
Assist with calls from facilities and patients regarding questions, issues, or concerns that cannot be triaged by a Care Team Advocate or Coordinator
This is a hybrid position. Candidates must live in or near our Chapel Hill or Concord office locations
Education
High School Diploma
Skills And Qualifications
2 years of telephone or customer service experience required
1 year of prior healthcare scheduling or medical related experience required
Experience with an Electronic Medical Record (EMR) and/or practice management system
Familiarity with medical terminology required and knowledge of HIPAA privacy laws
Excellent PC skills required; strong excel skills preferred
Competent knowledge of Microsoft office; strong Excel skills required
Ability to work under pressure of tight deadlines and complete task accurately
Ability to effectively handle multiple priorities with detail and accuracy
What We Offer
A chance to be part of a growing and emerging culture
Mileage reimbursement plan
Paid time off benefits
Holidays and Floating Holidays
Health benefits (medical, dental vision)
Short & Long-term disability options
Employer Contribution to 401k Retirement after 6 months
About Eventus WholeHealth Eventus WholeHealth was founded in 2014 to provide physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence-based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes. For more information, please visit www.eventuswholehealth.com.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Eventus WholeHealth by 2x.
Get notified about new Medical Scheduler jobs in Chapel Hill, NC.
#J-18808-Ljbffr
Medical Scheduler- Primary Care
role at
Eventus WholeHealth
Position Summary Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff.
Role Overview In this role, you'll communicate effectively with patients, facilities, medical assistants, care team coordinators and providers to ensure the patients’ needs are being met.
Essential Duties/Responsibilities
Coordinate facility and patient level scheduling for all providers in each of the assigned facilities / territory
Ensure Care Teams have scheduled routine visits and pain visits, and/or as needed, medication visits, or any additional types of visits that have been deemed a medical necessity
Ensure that each patient is seen as medically necessary, per clinical protocol
Ensure scheduling rosters are updated daily to ensure accuracy
Ensure patient rosters are appropriately managed and acute visits and day of visit schedule changes occur timely
Assist Care Teams to adjust as needed for PTO, sick days, or unusually high volume of new patient referrals
Assist with reporting reasons for missed visits or provider concerns to Care Team Clinical Manager for provider management
Coordinate scheduling/patient related communication with the new patient registration department and care teams
Assist with planning and evaluating patient registration methods with patient registration team
Ensure that facilities or patients receive copies of all scheduled patient visits and assist with problem solving any issues
Ensure any appropriate CCM services are documented.
Notify Care Team Support Managers and Care Team Clinical Managers of any outstanding open notes by providers
Work with Customer Account Managers to assist with resolving scheduling related facility issues/concerns
Check all forms of communication several times daily to ensure patient needs are met
Ensure communication regarding transitions of care to CCM team to enhance patient care and education
Assist with calls from facilities and patients regarding questions, issues, or concerns that cannot be triaged by a Care Team Advocate or Coordinator
This is a hybrid position. Candidates must live in or near our Chapel Hill or Concord office locations
Education
High School Diploma
Skills And Qualifications
2 years of telephone or customer service experience required
1 year of prior healthcare scheduling or medical related experience required
Experience with an Electronic Medical Record (EMR) and/or practice management system
Familiarity with medical terminology required and knowledge of HIPAA privacy laws
Excellent PC skills required; strong excel skills preferred
Competent knowledge of Microsoft office; strong Excel skills required
Ability to work under pressure of tight deadlines and complete task accurately
Ability to effectively handle multiple priorities with detail and accuracy
What We Offer
A chance to be part of a growing and emerging culture
Mileage reimbursement plan
Paid time off benefits
Holidays and Floating Holidays
Health benefits (medical, dental vision)
Short & Long-term disability options
Employer Contribution to 401k Retirement after 6 months
About Eventus WholeHealth Eventus WholeHealth was founded in 2014 to provide physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence-based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes. For more information, please visit www.eventuswholehealth.com.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Eventus WholeHealth by 2x.
Get notified about new Medical Scheduler jobs in Chapel Hill, NC.
#J-18808-Ljbffr