Hobbycraft
Team Leader – Newbury
Job Type : Team Leader
Hours of Work : 37.5 hours a week
Salary : £13.20 per hour
About the Role As a Team Leader at Hobbycraft, you will assist the Store Manager in the day‑to‑day running of the store and will run the store in the Store Manager’s absence. You will deliver excellent customer service that encourages repeat visits and drives incremental sales, demonstrating our brand values in every aspect of your work.
Areas of Responsibility
Teamwork and Leadership – lead by example, coach colleagues and drive outstanding customer service and commercial awareness.
Brand Ambassador – be passionate about the Hobbycraft brand and embrace change positively.
Planner – ensure the store is set for a successful day of trade.
Relationship Builder – treat everyone fairly, with dignity and respect, and uphold our Equality, Diversity, Inclusion and Belonging policy.
Merchandiser – coordinate deliveries and perform manual handling.
Click & Collect – coordinate the Click and Collect process.
Policy Expert – comply with company policies and Health and Safety regulations.
Communicator – deliver clear and concise communications, such as key messages and daily targets.
Workshops – host various workshops in-store.
Store Management – support the Store Manager in day‑to‑day management and be responsible for opening/closing, cash controls, keyholding, alarm callouts, and general admin.
Recruitment – assist in recruiting, inducing and training new colleagues.
Colleague Support – provide support and coaching for colleagues where appropriate.
Experience and Qualifications
A proven track record in a retail or similar environment, including duty management, sales, keyholding, cash handling, coaching, merchandising, health and safety compliance and awareness of store KPIs.
Effective time management skills.
Determination to inspire success within your team.
Skills
Organisation and planning.
Decision making.
Interpersonal and communication skills.
Excellent customer service.
Adaptability.
Commercial awareness.Brand ambassadorism.
Self‑motivation.
Company Benefits
33 days holiday including bank holidays pro‑rata, increasing with tenure.
40% colleague discount.
Long‑service awards.
Cycle2Work scheme.
Discounted gym membership.
Day off to celebrate your birthday.
Fun event days to fundraise for charity partners.
Annual paid charity volunteer day.
Employee Support Programme (financial, mortgage, wellbeing).
Personal pension scheme.
High‑street discounts.
Inclusive and creative working environment.
Colleague social events.
Job Suitability Suitable for a current Team Leader in retail or a senior colleague looking to move into a management career path. The ideal candidate is confident, professional, calm, resilient, and able to work well under pressure.
Equal Employment Opportunity Hobbycraft is an equal‑opportunity employer committed to equality, diversity, inclusion and belonging. We support applicants with disabilities and encourage them to contact us for adjustments during the recruitment process.
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Hours of Work : 37.5 hours a week
Salary : £13.20 per hour
About the Role As a Team Leader at Hobbycraft, you will assist the Store Manager in the day‑to‑day running of the store and will run the store in the Store Manager’s absence. You will deliver excellent customer service that encourages repeat visits and drives incremental sales, demonstrating our brand values in every aspect of your work.
Areas of Responsibility
Teamwork and Leadership – lead by example, coach colleagues and drive outstanding customer service and commercial awareness.
Brand Ambassador – be passionate about the Hobbycraft brand and embrace change positively.
Planner – ensure the store is set for a successful day of trade.
Relationship Builder – treat everyone fairly, with dignity and respect, and uphold our Equality, Diversity, Inclusion and Belonging policy.
Merchandiser – coordinate deliveries and perform manual handling.
Click & Collect – coordinate the Click and Collect process.
Policy Expert – comply with company policies and Health and Safety regulations.
Communicator – deliver clear and concise communications, such as key messages and daily targets.
Workshops – host various workshops in-store.
Store Management – support the Store Manager in day‑to‑day management and be responsible for opening/closing, cash controls, keyholding, alarm callouts, and general admin.
Recruitment – assist in recruiting, inducing and training new colleagues.
Colleague Support – provide support and coaching for colleagues where appropriate.
Experience and Qualifications
A proven track record in a retail or similar environment, including duty management, sales, keyholding, cash handling, coaching, merchandising, health and safety compliance and awareness of store KPIs.
Effective time management skills.
Determination to inspire success within your team.
Skills
Organisation and planning.
Decision making.
Interpersonal and communication skills.
Excellent customer service.
Adaptability.
Commercial awareness.Brand ambassadorism.
Self‑motivation.
Company Benefits
33 days holiday including bank holidays pro‑rata, increasing with tenure.
40% colleague discount.
Long‑service awards.
Cycle2Work scheme.
Discounted gym membership.
Day off to celebrate your birthday.
Fun event days to fundraise for charity partners.
Annual paid charity volunteer day.
Employee Support Programme (financial, mortgage, wellbeing).
Personal pension scheme.
High‑street discounts.
Inclusive and creative working environment.
Colleague social events.
Job Suitability Suitable for a current Team Leader in retail or a senior colleague looking to move into a management career path. The ideal candidate is confident, professional, calm, resilient, and able to work well under pressure.
Equal Employment Opportunity Hobbycraft is an equal‑opportunity employer committed to equality, diversity, inclusion and belonging. We support applicants with disabilities and encourage them to contact us for adjustments during the recruitment process.
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